Hi I am having issues with accessing avast, it keeps bringing up the message blocked by group user please contact administrator. I am the only user, personal laptop.
It is an Advent Roma 1000 T3400 2.16 2.17 GHz Running Windows 7 ultimate service pack 1.
The problem began when my HP printer went doolally and failed to print wireless, I contacted HP who advised me to try and disable avast incase it was conflicting. This is when I encountered the message & it reminded me I hadn’t heard the ladies voice for a while…
I have ran malabytes no threats detected. see attached log.
I downloaded Farbar RST (it saved in my downloads not desktop) I have 3 logs from this attached.
Many thanks in advance, I am a novice capable of following instructions, Any help would be fab.
many thanks for your reply. I have just got into safe mode, downloaded avast uninstaller, removed it, downloaded avg and currently performing a full scan inc root, its 89% through and showing 2 threats found so far…
Would your instructions still be valid? Apologies if not I just read a few more forums and went on a little mission!
Agh I see so did AVG not pick up the real problem?
Iv done as per your instructions.
Here is the fix log. Start up a little quicker, still holds black screen for a while. Iv reinstalled avast and sure enough she started talking, scan performed no threats found… is this fixed or are there more steps?
Hi I uninstalled AVG before re installing avast the other night. Avast is running as it should be. Printer is printing wirelessly as it should be. Overall running a lot better. Thank you, start up still holds black screen for around 10 seconds before it shows windows (didn’t used to do this) However that’s probably down to all the rubbish I have on the laptop in general!
So is all good in the logs? No further steps to take? If not then may I give you a massive thank you as you sorted my issue out.
My father has same laptop he runs the same avast etc as me, his computer is running slow and stuttering on the first few seconds of the video, is that a malware issue or something else? Sorry to ask another question!
Click on the link above to be taken to Unchecky.com
click the very large Download button.
click Save
Click Open folder
Right click on the Unchecky_setup and choose to Run as Administrator
Once open click the Install button.
Then click on Finish
Unchecky is now installed and will help you keep unwanted check boxes unchecked, this is a fire and forget programme
It is critical to have both a firewall and anti virus to protect your system and to keep them updated.
To learn more about how to protect yourself while on the internet read this little guide Best security practices Keep safe
Ok I shall start a new topic for my fathers laptop. Thanks.
As for mine I have just downloaded the 3 programs you listed, my laptop re started and took ages! The crypto program said it was ‘uneccesary for it to keep running to keep protected’ or something along those lines.
Crypto does not delete anything it just makes changes to the registry
Run cryptoprevent and select remove protection and apply
Then turn the printer on and rerun cryptoprevent applying the default option
Now try the printer
