Blue Screen of Death at start up!

Avast Free Antivirus / Premium Security
1

Hello, I have installed your Avast internet security 2014 and today morning during the boot I got a BSOD. After Analyzing my event viewer I found this error message: “The computer has rebooted from a bugcheck. The bugcheck was: 0x00000024 (0x00000000001904fb, 0xfffff880102c4108, 0xfffff880102c3960, 0xfffff8800873d3c8). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 010214-16660-01.”
What is the reason of it and tits fix? Thank you.

Regards,

Giuseppe CALAMITA

2

Download and run NiriSoft’s BlueScreenViewer…

http://www.nirsoft.net/utils/blue_screen_view.html

Find the dump file in the upper pane list with the date you had the crash, and open it.

Post the names of the highlighted files that show in the lower pane.

3

Below he files involved:

aswMonFlt.sys aswMonFlt.sys +33c8 fffff8800873a000 fffff8800875b000 0x00021000 0x52af7e8d 16-Dec-13 11:28:29 PM

Ntfs.sys Ntfs.sys+4688 fffff88001618000 fffff880017ba000 0x001a2000 0x5167f5fc 12-Apr-13 12:54:36 PM

ntoskrnl.exe ntoskrnl.exe+a0cdc fffff8000345d000 fffff80003a42000 0x005e5000 0x521ea035 29-Aug-13 2:13:25 AM Microsoft® Windows® Operating
System NT Kernel & System 6.1.7601.18247 (win7sp1_gdr.130828-1532) Microsoft Corporation C:\Windows\system32\ntoskrnl.exe

Giuseppe

4

I would like to point out, jwoods has no authority to be assisting in BSoD’s nor any training that he’s mentioned. So, leave it to the experts.

5

There is no such ruling - the exception being removal of viruses/malware infections in the viruses and worms forum, which should be carried out by qualified malware removal specialists. A list of those being in the Logs to assist in cleaning malware topic and this doesn’t fall under malware removal.

@ cypherinfo

  • Upload any minidump or memory.dmp files, zipped to reduce size. Give the zip file you are uploading a unique name (e.g. forumusername-mem-dump.zip, etc), so they can identify it. It might not be a bad idea to create a text file (readme.txt) with any relevant information, avast topic URL, user name, etc. etc. in the zip file. Not to mention posting the name of the file you uploaded in the topic, this acts as another searchable reference.

  • Memory dump locations, Mini Dump files in, C:\Windows\Minidump\ - Full Kernel dump file, C:\windows\memory.dmp

Upload the zip file to the ftp server ftp://ftp.avast.com/incoming:

  • Using Windows Explorer, Connect to the link and drag the file into the Right pane and drop it, that starts the upload, you don’t have read access to this folder.
6

Thank you for your suggestion; I just uploaded the minidump to the address you mentioned; the file name is: cypherinfo jenuary 4th 2013 010214-16660-01

Regards,

Giuseppe

7

You’re welcome, hopefully it can be analysed soon by one of the avast team.