MY Operating System: Vista, Win 8 compatible 32 bit)
Amount of RAM installed 3.00
Make, Model and variety of computer: Desktop
Browser: IE8 compatible
Name of Anti-virus installed Avast
Name of Firewall used Windows
Names of anti-malware used Malwarebytes
Problem program (if needed) using desktop I get the crashes When I go on my laptop which also has Avast the IE crash problem is not there… The Laptop works good
Problem description and when/how occuring
When clicking to open a webpage it flashes too fast to get a Print screen and it then reboots immediately. I took the print screen after the reboot
The Computer gets so bogged down, everything freezes up and I have to use CTRL Delete to close IE and any PC windows like Control panel too… I learned nothing for the “click to find solution”
After a reboot it works again … for a while BUT sometimes I have to do it twice for it to get good again
Message on Community Feedback http://www.community-feedback.com/index.php?showtopic=15434&st=0&gopid=163767&#entry163767
Three of four Mini dumps (See Attachments) are referencing aswSP.SYS which is a file associated with Avast antivirus. If you have Avast installed, you need to join up at the Avast support forum and tell them what is going on.
The other one references a Windows system file and is really non-descript, but probably related to the Avast issue as well.
Please, zip and upload the C:\Windows\Memory.dmp file to this anonymous ftp server: ftp://ftp.asw.cz/incoming
Disable Automatic Restart:
System Properties > Advanced > [Startup and Recovery]Settings
Remove the checkmark from “Automatically Restart” in the System Failure section.
I know I might step on some toes (hope I haven’t) here but you should try Add/Remove first, a nicer way to go about this is to download the free version of Revo Uninstaller as it does a nice job of tidying things up when completed and it uses the builtin installer so it should “break” your current install. If for some reason this fails then you should go grab the uninstaller and follow the usage steps outlined.
Uninstall avast from Control Panel (if possible). If, for any reason, you can’t run it, try booting in Safe Mode and doing it from there. Anyway, boot after that.
Run the avast! Uninstall Utility saved on 1. If, for any reason, you can’t run it, try booting in Safe Mode and doing it from there. Anyway, boot after you’ve run it.
Install avast! using the setup saved on 2. Boot.
Register your free copy or add the license key for Pro.
You are incorrect in recommending Revo for uninstalling Avast as it does not completely uninstall all the registry and drivers of Avast. AV and other security companies that have specific uninstaller tools do so for a reason and that is to remove remnants, and that is why Avast has the Uninstaller Removal Tool.
After you send you dump file to the link given to you, the Avast Team will analyze it and get back to you.
What other security software did you have on your machine in the past, or do you have currently that you have not already listed?
After you send the file, please check the information on the first post of this thread under Virus/Worms for you to check your machine for malware, which is the next step: http://forum.avast.com/index.php?topic=53253.0. You should follow the directions of obtaining an MBAM (make sure you update MBAM first) and OTL logs and you can post the MBAM log here (copy and past) and the OTL log as an attachment (Additional Options in the bottom left corner under the message screen when posting). We can then analyze this in the meantime for any malware.
Incorrect…did you miss the fact the un-install utility was linked and mentioned in my message? If you for some reason have some issue using the normal method Revo is nice (best to use Revo Safe Mode option) to know what and where things are located, also take note that I said it uses the regular un-installer which means it does the same thing as Add/Remove (XP) or Programs (Vista/7), besides that knowing what is created and where is a nice option, you don’t actually have to delete or alter anything, it is a nice way to know what is going on with you program…but mainly their is a link to the utility which you mention…so incorrect…nah, just didn’t take the time to type this out as I often forget how much one person might know as opposed to another and assume people are already more capable than they are. I don’t mean that as an insult to anyone to be clear, just some have worked with the pc longer than others and have a better understanding and realize what and how things work well enough to not have every step laid out, for that I apologize, otherwise the previous statement stands and is without error except that I should have said “Used properly or in a specific way” and then proceeded to layout more finely detailed information. Have a great day and sorry for the misunderstanding, I’ll keep things in mind for the future as far as info such as this and use the proper details.
I am sorry but this is all over my head and I cannot wrap my brain around it. I cannot see how to use the link to show you the mini dump file tho I did open the link provided with IE
I did uninstall Avast in control panel usinf F8 to go into safe mode, and I then used the uninstaller… but the Control panel had removed Avast so the uninstaller could not find avast to uninstall it. I reinatalled Avast…
It still wiped and rebooted at a seconds notice so I did a system restore to an earlier date and if I still have trouble I will take it to the shop
Thank you for your attention
This means that the uninstall/install you just did reverted back to a previous non-working state.
Did you get a chance to check for malware with MBAM (update first)?
The reason we are asking for a mini-dump file is to see if there is a problem with Avast. In reading your post, I can see that all of this seems overwhelming to you.
See if these instructions are a little easier…
When asked to create a memory dump (usually because of hanged avast! program), please follow these instructions:
Open regedit (go to Start > Run > type in regedit), go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\i8042prt\Parameters and add a new DWORD value called “CrashOnCtrlScroll” (no quotation marks). Make its value 1 (one).
Go to Control Panel → System → Advanced → Startup and Recovery settings, and make sure the machine is set to generate COMPLETE memory dump (in the Write Debugging Information section).
Reboot the machine.
When the computer restarts wait for the problem to occur.
When the problem is simulated (i.e. the machine is “dead, Avast doesn’t work”), do the following: while holding down the right CTRL key, press the SCROLL-LOCK key twice. This should cause the machine to “blue-screen”, and start generating the dump.
If the machine doesn’t restart on its own (when the dump writing is complete), restart it.
ZIP the file \windows\memory.dmp (try to name it uniquely) and upload it to the following ftp site: ftp.avast.com/incoming (note you don’t have read access to the site, only write).
Sometimes these problems occur because of remnants left over from prior security software or current ones, a bad install, or malware, just to name a few. But it will get fixed.