Blue screen shutdown after downloading Avast

General Topics
1

Please help! Decided to switch from norton to avast and have been experiencing computer shutdowns ever since. I get the blue screen come up long enough to read something about “overrun stacked based buffer.” Does anyone have any insight as to why this is suddenly occuring and how it can be fixed? Thanks

2

How did you get rid of Norton…??
asyn

3

Norton at times can be a pig to completely remove and that can cause conflicts with other AV that you install.

A link worth looking at, which is a program removal tool that can remove the remnants of a number of different Norton Programs:
Removing your Norton program using SymNRT
Or ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

4

Should you continue to have errors with Symantec/Norton after using their uninstaller, you can do the following:

  • Create a restore point. Go into Safe Mode > Search > All files and folders > Advanced Options (make sure all boxes on the bottom are checked off except case sensitive) > type in the TOP box in the left pane “Symantec” or “Norton” or NAV (Norton Antivirus) > click "Search. Anything that shows up in the right window pane should be related to Symantec/Norton, but if in doubt, right click it > Properties to see. If it is part of Symantec/Norton, delete it and put in the Recycle bin, and empty the bin while in Safe Mode. Reboot.
5

Make sure that you have uninstalled Norton otherwise you will have problems.

Regards,
Tenko

6

Confirm. Unless you get every little bit of Norton off your computer, you will have problems. It is a bitch to get rid of and you need the removal tool that someone already recommended.

7

Thanks everyone. I originally only used the uninstall option provided by Norton. I will use the recommended software and post an update. cheers.