windows 7 user on hp desktop.
i ran avast boot scan which lasted over 8 hrs (actual time unknown). at the 98% mark, scan very slowly listed series of corrupted archive files (both zip and cab) in “file f:” w/error messages 42125, 42127. files appear to be itunes related in music and apps, but not 100% certain because scan ran overnight unattended. computer is running ok except for itunes issues.
questions are: should these corrupted archive files be deleted? if so, how? repaired? if so, how?
could these files be causing problems with itunes, which has been quirky and which i have been unable to install the latest version 11.0.2?
it’s a lot to ask, but i’d be grateful for some help.
thanks.
If the archive files are not terribly important to you then run CHKDSK /f from the Powershell or Command prompt or right click the drive in My Computer and select properties and Tools tab, Error Checking, Scan and Repair drive or if XP click the Fix drive checkbox.
If they are terribly important then there are some data recovery tools you can look into.
@ garpesce
Short answer don’t do anything.
Files that can’t be scanned are just that, not an indication they are suspicious/infected, just unable to be scanned.
If you can give some examples of those file names, the corrupted archive files that can’t be scanned might help us further ?
- Corrupted Archive file, this could simply mean that avast is unable to unpack it to scan the contents of the archive and assuming it is because it is corrupt. Even if it were corrupt there is nothing that a user can do to resolve any corruption, short of replacing the file. This I wouldn’t recommend (especially if this is for archives in the \System Volume Information folder, part of the system restore function) unless you are getting problems relating to that file outside of the avast scan.
The boot-time scan is more thorough, as it scans all archives and generally when you are more likely to encounter these corrupted archive file notices. This is generally why the boot-time scan is going to take longer, the only time that you should really need to do a boot-time scan is when you first install avast to confirm you have a clean start state. Other than that use the default settings of the Quick scan.
To remove and re-install iTunes, see the following:
http://support.apple.com/kb/ht1925
Corrupted files are just what the name implies. Once you uninstall and re-install iTunes they’ll be history.
as David say…they may not be corrupt, but avast may say so since not able to unpack and scan
thank you all for your prompt and splendid advice.
reassuring to know the corrupted files are harmless. no doubt they bloat my hard drive, like useless calories.
i’ll closet the boot scan feature for that rainy day.
the itunes fix seems right, although recently when performed, it duplicated every song in library. apple forum no help in suggesting how to unduplicate the library.
i had to manually delete each dupe song. what a pain.
if you know how to globally do this, in one step or in batches, praise be to you.
See if this does what you’re looking for:
http://www.wideanglesoftware.com/tunesweeper/?gclid=CNXZyMX2zLUCFQ3NnAodh3UAjA
i am giddy with delight. if this tunesweeper works, i will know the taste of the unpoisoned apple.
mille grazie, folks.