BProtect-A problem & others

I ran this week’s scan and 2 issues were reported & I was advised to run a boot scan. which I did & Avast detected 6 issues. How do I remove these problems please. I ran mwb & that only picked up a few pups. Can anyone help please? I have attached the Avast boot log & mbam log. Do you need any more info?

Cheers

How do I remove these problems please.
Malwarebytes quarantined what it found according to log the other log show detection in temp folder

run TFC-Cleaner http://www.geekstogo.com/forum/files/file/187-tfc-temp-file-cleaner-by-oldtimer/

see instructions here https://forum.avast.com/index.php?topic=53253.0
scroll down to Farbar Recovery Scan Tool …run as instructed and attach the two diagnostic logs

Monitoring.

The TFC seems to be stuck in a loop after recording a high number of bytes cleaned from the temp file of my SINGLE USER desktop. It didn’t close the IE or hide the desktop. As far as I know I don’t have an Admin account on my pc (W7 Home Premium). Any ideas please? Should I just exit TFC?

Apologies - TFC appears to have finished at last (after about 20mins!) I shall now attempt the next bit of your instructions.

I have run Farbar as instructed (hopefully!) and the 2 txt files are attached.

  • Step #1 Fix with FRST
    Make sure that you still have FRST.exe on your Desktop. If you do not have it, download the suitable version from here to your Desktop.
    [li]Open Notepad.exe. Do not use any other text editor software;
    - Copy and Paste the contents inside the code-box to your Notepad
    [/li]
Start
Closeprocesses:
Emptytemp:
Task: {D292F15C-6E58-4C64-BCFF-A558E3D6CFC7} - \DealPlyUpdate No Task File <==== ATTENTION
HKLM-x32\...\Run: [] => [X]
HKU\S-1-5-21-3589787884-2957561167-770806260-1000\...\Run: [] => [X]
CHR HKU\S-1-5-21-3589787884-2957561167-770806260-1000\SOFTWARE\Policies\Google: Policy restriction <======= ATTENTION
HKU\S-1-5-21-3589787884-2957561167-770806260-1000\Software\Microsoft\Internet Explorer\Main,Secondary Start Pages = http://www.talktalk.co.uk/mail/?check_cookie=1
HKLM\SOFTWARE\Policies\Microsoft\Internet Explorer: Policy restriction <======= ATTENTION
SearchScopes: HKLM -> {2fa28606-de77-4029-af96-b231e3b8f827} URL = http://eu.ask.com/web?q={searchterms}&l=dis&o=HPDTDF
SearchScopes: HKLM-x32 -> {2fa28606-de77-4029-af96-b231e3b8f827} URL = http://eu.ask.com/web?q={searchterms}&l=dis&o=HPDTDF
SearchScopes: HKLM-x32 -> {70a02aa7-2f3f-41d4-97da-b9db0de80624} URL = http://search.tb.ask.com/search/GGmain.jhtml?p2=^AF4^xdm005^YYA^gb&si=CJa3g-SL4b4CFWqWtAodc1IA5w&ptb=39AC8499-7934-4C49-B1AF-C521F769E269&ind=2014060416&n=780c1f80&psa=&st=sb&searchfor={searchTerms}
SearchScopes: HKU\S-1-5-21-3589787884-2957561167-770806260-1000 -> {2fa28606-de77-4029-af96-b231e3b8f827} URL = http://eu.ask.com/web?q={searchterms}&l=dis&o=HPDTDF
SearchScopes: HKU\S-1-5-21-3589787884-2957561167-770806260-1000 -> {70a02aa7-2f3f-41d4-97da-b9db0de80624} URL = http://search.tb.ask.com/search/GGmain.jhtml?p2=^AF4^xdm005^YYA^gb&si=CJa3g-SL4b4CFWqWtAodc1IA5w&ptb=39AC8499-7934-4C49-B1AF-C521F769E269&ind=2014060416&n=780c1f80&psa=&st=sb&searchfor={searchTerms}
Toolbar: HKU\S-1-5-21-3589787884-2957561167-770806260-1000 -> No Name - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} -  No File
FF Plugin-x32: @WildTangent.com/GamesAppPresenceDetector,Version=1.0 -> C:\Program Files (x86)\WildTangent Games\App\BrowserIntegration\Registered\0\NP_wtapp.dll ()
End
  •   [li]Click on [b]File[/b] > [b]Save as...[/b]
    

[list]
[li]Inside the File Name box type fixlist.txt
- From the Save as type drop down list, choose All Files
[/li]
- Save the file to your Desktop;
- Re-run FRST.exe and click Fix;

		[li][b]Note[/b]: If FRST advises there is a new updated version to be downloaded, do so/allow this.
	[/li]
	- After the completion, a log will be produced;
	- Attach the log in your next reply.
[/list][/li]

  • Step #2 Fix with AdwCleaner

      [li]Download [b]AdwCleaner[/b] by [i][b]Xplode[/b][/i] to your [i]Desktop[/i] from the following link.
    

[list]
[li]Download Link #1
- Download Link #2
[/li]
- Right-click on AdwCleaner.exe and choose Run as administrator;
- Click on Scan and let the program run unhindered;
- When done, click on Clean and allow the system to reboot after it is done;
- A log will be opened automatically after the restart;
- Attach the log in your reply.
[/list][/li]


  • Step #3 Fix with Junkware Removal Tool
    Download Junkware Removal Tool by thisisu to your Desktop from the link below.
    Download Link 1
    Download Link 2

      [li]Disable your anti-virus to avoid potential conflicts. For more information please acknowledge yourself [url=http://www.bleepingcomputer.com/forums/t/114351/how-to-temporarily-disable-your-anti-virus-firewall-and-anti-malware-programs/]this[/url] article;
      - Run the program either by double-clicking(Windows XP) or Right-clicking and choosing [i]Run as administrator[/i](Windows Vista and above);
      - Please be patient as the tool cleans your system;
      - After completion of the process a log named [b]JRT.txt[/b] will automatically open and is save to your Desktop;
      - Attach the log in your next reply.
    

    [/li]


  • Required Log(s):

      [li]FRST Fix Log
      - AdwCleaner Log
      - Junkware Removal Tool Log
    

    [/li]
    Regards,
    Valinorum

i Guess it removed several GB of temp files ?

On step 3 of Valinorum’s instructions (Fix with Junkware Removal) there are 2 downloads - both appear to contain an identically named jrt.exe. Is this right? If so which one should I use? or should I run both?

How long should the av be disabled for?

Is this right? If so which one should I use?
The download link that work ;)
How long should the av be disabled for?
Until you are done ..... avast may block the work

Attached are the 3 files in response to Valinorum’s post.

I seem to have lost a lot of hidden icons from the task bar including Avast - is that a problem?

Apologies! I’ve been too impatient again! The hidden icons re-appeared after restarting the computer (see my previous post).

Have I got the all clear now that I’ve followed the 3 steps to heaven? (files attached to my previous post).

I didn’t pay attention to the actual figures - besides I have no real idea of what a large file is in this context.

Frank
PS Hope this posts ok - I’ve never attempted to include a quote in a post before!

How is your PC performing? Please attach a screenshot of the hidden icons you are seeing.

Hi I attempted to post a reply to your question - but it seems to have disappeared - so here it is again:

My computer seems to be working ok so far, apart from the effects of the clearing down of temp files. Coincidently the web site of my main email service provider (Tiscali) became unreachable about the time that your cleanup operation finished. I assumed that my failure to access my emails was somehow caused by the cleanup - but I was wrong (Tiscali, the poor relation of TalkTalk, suffers all-too-frequent serious outages - usually when they attempt an “upgrade” to their website!).

Can you please confirm that as far as you can tell, the infection has been removed and that normal service can be resumed.

The screen print you asked for of my hidden icons is attached. As you can see it looks to be restored to how it was.

Thanks for all your help so far.
Regards
Frank

Perusing your logs, I see no infection currently present in your system. Unless you are having any issue(s), the machine appears to be Malware-free as we speak.


[b]♣ Removal of Tools and Quarantined Files ♣ [/b]

Despite the tools we have used are clean, they are powerful removal tools and made in a way so that they carry out any commands given to them without (most cases) asking for a confirmation. In the hands of an inept person, they can make the machine un-bootable – a scenario we do not wish to see. Also, we need to remove the quarantined files/folders from your system as a dormant malware can be as bad as an active one if given the proper environment. I shall now give you the guidelines to remove the tools and the quarantined files from your system.

  • Cleanup with Delfix
    Please download DelFix by Xplode to your Desktop.
    Download Link

      [li]Double-click to run the program;
      - [list]
      	[li][b]Note[/b]: Windows Vista/7/8 users right-click and choose [i]Run as administrator[/i]
      [/li]
      - Make sure that all the boxes are checked;
      - Click [b]Run[/b];
      - A log will be opened after the operation is finished;
      - [i]Copy[/i] and [i]Paste[/i] it in your next reply
    

    [/list][/li]


[b]♣ Prevention and Future Guidelines ♣ [/b]

Prevention is better than cure – goes the old saying. As much as we love to see you visit our site, we do not want to see you having your PC infected by malwares again.

  • Keep Windows up-to-date.
    It is extremely important that you keep your operating system (Windows) updated when updates are made available. It is set to alert you, so be sure not to ignore these notices and to allow the updates to install. Many of these are critical security packages which could very possibly be the difference between your picking up a future infiltration and simply passing right by it unharmed.
    • Run antivirus software and keep it up-to-date, too.
      Antivirus software is your safety net if all other protections fail. The first line of defense is smart computing, of course, but everyone needs a backup. Once they’re installed, check periodically to ensure they have been successfully updating as well. An out-of-date antivirus is not a happy antivirus!
    • Keep your web browser plugins and other programs updated also.
      This tip is rarely shared by technicians and its importance is not widely recognized, but it’s absolutely critical. Programs such as Java, Adobe Flash Player and Adobe Reader, Internet Explorer, and myriad other such web-exposed items are deeply vulnerable to attack, which can quickly lead to a hopelessly infected system no matter what protection you currently have installed. The reason is that these programs are ubiquitous, but are also not perfect and are extremely complex… and as such, security vulnerabilities are discovered and exploited by hackers hoping to gain control over your machine. By performing every update for these programs as soon as it’s made available, you will greatly reduce your exposure to dangerous internet threats.

A great way to do this is to install the Filehippo Update Checker and run it regularly. Also, try not to ignore any notifications you receive regarding updates to programs already installed on your PC.

No scripts is an excellent security device too. I like it but it is not for everyone because it requires you to take action if you want to see some things (pop ups, banners etc.) on sites you visit.

Download NoSript by Giorgio Maone.

Note: Sometimes you will get a site telling you that you need to install Java when actually all you need to do is enable the site through the no script icon down on the right hand side of your computer.

- [b]Watch out for new threat named CryptoLocker[/b]

CryptoLocker is a new type ransomware family malware that encrypts your important files and asks for a ransom to decrypt them. At the moment of posting this reply there are no tools that can undo the havoc this malware causes. We can help you to remove the malware from your system but the files that was encrypted cannot be recovered without the decryption key. So, I ask for your forbearance and practice constant vigilance. Please read the following article to acknowledge yourself about the safety measures.
How to prevent your computer from becoming infected by CryptoLocker.

- [b]And last of all, surf smart.[/b]

It doesn’t matter how well the autopilot system works if the pilot keeps flying the plane into mountain ranges. Don’t forget that no matter how much you have protecting yourself, your security ultimately begins and ends with you. Don’t visit dangerous or questionable web sites, avoid suspicious links on Facebook and emails/email attachments you’re unsure about, and just generally keep your wits about you, and you’ll be much safer. Also, avoid illegal downloads, cracks, “warez”, and all other too-good-to-be-true internet offerings: they’re typically laden with malware. Be smart and you can avoid most threats lurking about the darker corners of the internet! And for even more tips, see our article, How Did I Get Infected in the First Place?

My help is free but if you feel like making my day you may donate any amount you wish by clicking the ‘donate’ button. I really appreciate your kindness.

https://www.paypalobjects.com/en_US/i/btn/btn_donate_SM.gif

Regards,
Valinorum

Delfix results log as follows:

DelFix v10.8 - Logfile created 29/11/2014 at 16:24:04

Updated 29/07/2014 by Xplode

Username : Frank - FRANK-HP

Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)

~ Activating UAC … OK

~ Removing disinfection tools …

Deleted : C:\FRST
Deleted : C:\AdwCleaner
Deleted : C:\Users\Frank\Desktop\Addition.txt
Deleted : C:\Users\Frank\Desktop\AdwCleaner.exe
Deleted : C:\Users\Frank\Desktop\AdwCleaner[S0].txt
Deleted : C:\Users\Frank\Desktop\adwcleaner_4.102.exe
Deleted : C:\Users\Frank\Desktop\Fixlog.txt
Deleted : C:\Users\Frank\Desktop\FRST.txt
Deleted : C:\Users\Frank\Desktop\FRST64.exe
Deleted : C:\Users\Frank\Desktop\JRT log.txt
Deleted : C:\Users\Frank\Desktop\JRT.exe
Deleted : C:\Users\Frank\Desktop\JRT.txt
Deleted : HKLM\SOFTWARE\OldTimer Tools
Deleted : HKLM\SOFTWARE\AdwCleaner

~ Creating registry backup … OK

~ Cleaning system restore …

Deleted : RP #293 [Windows Update | 11/07/2014 16:07:20]
Deleted : RP #294 [Windows Backup | 11/11/2014 08:05:34]
Deleted : RP #295 [Windows Update | 11/12/2014 07:34:58]
Deleted : RP #296 [Windows Update | 11/13/2014 00:30:50]
Deleted : RP #297 [Windows Update | 11/18/2014 07:16:16]
Deleted : RP #298 [Windows Update | 11/19/2014 14:16:12]
Deleted : RP #299 [avast! antivirus system restore point | 11/21/2014 18:55:08]
Deleted : RP #300 [Windows Backup | 11/23/2014 19:00:32]
Deleted : RP #301 [Windows Update | 11/25/2014 20:50:54]

New restore point created !

~ Resetting system settings … OK

Thanks for all of your help.

Best wishes
Frank

Surf safely. :slight_smile: