Avast has been flagging and wanting to quarantine this file (brccboot.exe). I find from google searching that it is a file for brother printers (the Brother control center), but I do not find anyone on the internet complaining about this file being flagged as a false positive. Is it possible that a virus has infected this file, or is this just a false alarm that I can safely ignore, because I would prefer to leave the brother control center operational on my computer if possible?
How can I know when this is fixed? Every time I try to reinstall the Brother Software and then run it Avast quarantines it. Even adding an exception for C:\Program Files \ControlCenter4\ where this file resides doesn’t work. Avast still quarantines it and I can’t use the software. I’ve already reported it as a false positive.
right click file in chest and rescan … when not detected it is fixed and can be restored (a copy will remain in chest)
depending on how much work they have at the lab it may take some time before it is fixed … usually quick
Same problem here. I downloaded the installation file from Brother and did a fresh reinstall of Brother Control Center. This file is misidentified as malware. I restored/added to exclusion list, rescanned, but Avast still flags it. I can’t use my scanning software and this is a real productivity problem for me. I submitted a false positive report.
Crap! Stupid software is set by default to delete the file. Now I have to re-install again.
Why would Avast make the default setting to delete a file!?!?!?! Stupid.
And then trying to find the darn settings to change them took me 30 minutes! Go ahead, try it yourself. Totally stupid to bury that setting so deeply in the software that it is almost impossible to find.
And then, I try to submit a false positive report, and it asks me to locate the file. Hey!! You deleted it for me!!! It is not there any more. And if you do not give it a current file name, the report just exits and you cannot report it.
I also encountered this problem yesterday. Avast! recommended a boot scan, which was taking hours and interfering with other things I needed to do online, so after 23% completed, I cancelled it. Then I researched the file, restored it from the Virus Chest, submitted it to VirusTotal (only Avast! and one other program out of 54 flagged it), and submitted it to Avast! as a probable FP. Today, I discovered this thread. All in all, an encounter with a FP can be very disruptive and time consuming!
Default setting was “Fix Automatically”. Looking at the log file, it shows that AVAST simply deleted the file as a pup-gen. I now have AVAST set to “Ask”.
Really dumb to have the program ever automatically delete something (what kind of ‘fix’ is that? It should ALWAYS go to the chest. Something wrong with AVAST design in this regard.
Yup, that is what I would assume. Not sure if it was pilot error (I do not recall ever changing the settings) or something unique about the file itself. But it was deleted without my intervention while set to Fix Automatically.
Thanks jefferson santiag for the update. I will try to reinstall now.
I love AVAST and it is superior to anything else I have tried. But the user interface makes it maddeningly difficult to find settings such as actions when a virus is found. And I guess I do not understand why a file is not put into quarantine rather than be deleted.
I’m not fixing problem a member of the avast team
I’m to do report in case needed
I stop doing this feature here soon due to moderation
you’re be welcome
I have 20+ field users who use both avast! and Brother printers. All of them are having this issue. I set a global exclusion for BrCcBoot.exe. Now to reinstall Brother Control Center on every single laptop. Oh joy…