Browser issues.

Viruses and worms
1

Hi.
I ran a scan with malwarebytes a few days ago and removed around 40 pup items. Since then I have been unable to use any browser and my laptop has been running at a snails pace. Any help on this issue would be greatly appreciated. I have included scan logs.

Thanks.

2

Monitoring…

3

https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/FRST.gif
Fix with Farbar Recovery Scan Tool

https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/icon_exclaim.gif
[B] This fix was created for this user for use on that particular machine.
https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/icon_exclaim.gif

https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/icon_exclaim.gif
Running it on another one may cause damage and render the system unstable.
https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/icon_exclaim.gif
[/B]

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

[*]Right-click on
https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/FRST.gif
icon and select
https://sites.google.com/site/cannedfixes/home/hosted-images-tools/RunAsAdmin.jpg
Run as Administrator to start the tool.
(XP users click run after receipt of Windows Security Warning - Open File).
[*]Press the Fix button just once and wait.
[*]If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
[*]When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

https://sites.google.com/site/cannedfixes/home/hosted-images-tools/51a612a8b27e2-Zoek.png
Scan with ZOEK

Please download ZOEK by Smeenk and save it to your desktop (preferred version is the *.exe one)
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

[*]Right-click on
https://sites.google.com/site/cannedfixes/home/hosted-images-tools/51a612a8b27e2-Zoek.png
icon and select
https://sites.google.com/site/cannedfixes/home/hosted-images-tools/RunAsAdmin.jpg
Run as Administrator to start the tool.
[]Wait patiently until the main console will appear, it may take a minute or two.
[]In the main box please paste in the following script:

createsrpoint;
autoclean;
emptyalltemp;
ipconfig /flushdns;b

[*]Make sure that Scan All Users option is checked.
[*]Push Run Script and wait patiently. The scan may take a couple of minutes.
[*]When the scan completes, a zoek-results logfile should open in notepad.
[*]If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)

Post its content into your next reply.

4

farbar stopped responding mid fix. what should I do? retry?

5

Reboot and proceed with ZOEK

6

Thanks.
Started the scan. Also getting a notification that I cant connect to the internet since rebooting.

7

Here are the zoek scan results.

8

Ok, now have patience.
Twinhead will guide/help you further.

9

Ok. Thanks for your help.

10

You’re welcome.

11

FRST probably did its job. How is your PC behaving now?

12

It’s behaving the same as before. It was only a couple of seconds into the fix when it failed.

13

Do you have Fixlog.txt?

14

Yes.

15

Please attach it.

16

Here is fixlog.txt.

17

How is your PC performing now?

18

Nothing has changed as of yet. The internet connection is fine but no browser will connect. Still running slow too.
I appreciate the time you’re taking with this issue.
Thanks.

19

https://sites.google.com/site/cannedfixes/malwarebytes-anti-malware/51a46ae42d560-malwarebytes_anti_malware.png
Scan with Malwarebytes’ Anti-Malware

Please re-run
https://sites.google.com/site/cannedfixes/malwarebytes-anti-malware/51a46ae42d560-malwarebytes_anti_malware.png
Malwarebytes’ Anti-Malware.

[*]First of all, select update.
[*]Once updated, click the Settings tab, in the left panel choose Detection & Protection and tick Scan for rootkits.
[*]Click the Scan tab, choose Threat Scan is checked and click Scan Now.
[*]If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
[*]Upon completion of the scan (or after the reboot), click the History tab.
[*]Click Application Logs and double-click the newest Scan Log.
[*]At the bottom click Export and choose Text file.

Save the file to your desktop and include its content in your next reply.

https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/FRST.gif
Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

[*]Right-click on
https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/FRST.gif
icon and select
https://sites.google.com/site/cannedfixes/home/hosted-images-tools/RunAsAdmin.jpg
Run as Administrator to start the tool.
(XP users click run after receipt of Windows Security Warning - Open File).
[*]Make sure that Addition option is checked.
[*]Press Scan button and wait.
[*]The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please include their content into your next reply.

20

I have the malware log but I got an error message when I ran farbar.

“Exception EAccessViolation in module ERUNT.exe at 00003A62.”

The farbar scan still ran after the error message. I’ve included the logs.