Hello,
I have a problem with my laptop since I tried to update Avast Internet Security. I have Windows 7 and Avast 2014.9.0.2021 installed.
I got a Blue Screen and I tried to restore Windows. This did work after some tries, but when I restarted my laptop after that again, I got again a blue screen.
This went on and on and I read that more people were having trouble with this. So I tried their solutions, I uninstalled Avast, also with the clear tool, but that didn’t work, I still got blue screens.
I really don’t know what to do.
I used a program for windows to read the dump file, but I don’t understand it.
It says:
Microsoft (R) Windows Debugger Version 6.3.9600.17298 X86
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Windows\MEMORY.DMP]
Kernel Summary Dump File: Only kernel address space is available
************* Symbol Path validation summary **************
Response Time (ms) Location
Deferred SRVC:\Windows\symbol_cachehttp://msdl.microsoft.com/download/symbols
Symbol search path is: SRVC:\Windows\symbol_cachehttp://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.18409.x86fre.win7sp1_gdr.140303-2144
Machine Name:
Kernel base = 0x82a10000 PsLoadedModuleList = 0x82b595b0
Debug session time: Fri Oct 10 17:13:55.502 2014 (UTC + 1:00)
System Uptime: 0 days 3:58:29.079
Loading Kernel Symbols
…
…
…
Loading User Symbols
Loading unloaded module list
…
-
* -
Bugcheck Analysis * -
*
Use !analyze -v to get detailed debugging information.
BugCheck D1, {4, 2, 0, 8b04b5fc}
Probably caused by : athr.sys ( athr!ieee80211_scan_detach+a1 )
Followup: MachineOwner
0: kd> !analyze -v
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* -
Bugcheck Analysis * -
*
DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high. This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 00000004, memory referenced
Arg2: 00000002, IRQL
Arg3: 00000000, value 0 = read operation, 1 = write operation
Arg4: 8b04b5fc, address which referenced memory
Debugging Details:
READ_ADDRESS: 00000004
CURRENT_IRQL: 2
FAULTING_IP:
ndis!NdisFreeTimerObject+18
8b04b5fc 8b4b04 mov ecx,dword ptr [ebx+4]
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
BUGCHECK_STR: 0xD1
PROCESS_NAME: System
ANALYSIS_VERSION: 6.3.9600.17298 (debuggers(dbg).141024-1500) x86fre
TRAP_FRAME: c7c5bbac – (.trap 0xffffffffc7c5bbac)
ErrCode = 00000000
eax=00000000 ebx=00000000 ecx=8b056b30 edx=87af7720 esi=86817028 edi=8b056b30
eip=8b04b5fc esp=c7c5bc20 ebp=c7c5bc2c iopl=0 nv up ei ng nz na pe nc
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010286
ndis!NdisFreeTimerObject+0x18:
8b04b5fc 8b4b04 mov ecx,dword ptr [ebx+4] ds:0023:00000004=???
Resetting default scope
LAST_CONTROL_TRANSFER: from 8b04b5fc to 82a50b7f
STACK_TEXT:
c7c5bbac 8b04b5fc badb0d00 87af7720 c7c5bbc8 nt!KiTrap0E+0x1b3
c7c5bc2c 924bf5c1 00000000 c7c5bc44 924a463f ndis!NdisFreeTimerObject+0x18
c7c5bc38 924a463f 87af78f0 c7c5bc50 924a9cac athr!ieee80211_scan_detach+0xa1
c7c5bc44 924a9cac 87af7720 c7c5bc68 924a9c5f athr!StaFreeScanContext+0x5f
c7c5bc50 924a9c5f 87af7720 c000009a 87af7720 athr!Sta11FreeStation+0x2c
c7c5bc68 9249c13e 868baa50 c7c5bc7c 00000001 athr!Sta11AllocateStation+0xef
c7c5bc88 9249569c 868baa50 00000001 c7c5bca0 athr!Port11AllocatePort+0x4e
c7c5bcc4 92495598 868baa50 8d19738c 868baa50 athr!MpCreateMacHandler+0x9c
c7c5bcdc 8b0152d6 868baa50 8685aca0 c7c5bd00 athr!MpOidRequestWorkItem+0x38
c7c5bcec 82c24629 86817028 8685aca0 85e214b0 ndis!ndisDispatchIoWorkItem+0xf
c7c5bd00 82a8d14b 862d1068 00000000 85e214b0 nt!IopProcessWorkItem+0x23
c7c5bd50 82c19141 80000000 e4001576 00000000 nt!ExpWorkerThread+0x10d
c7c5bd90 82ac0559 82a8d03e 80000000 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19
STACK_COMMAND: kb
FOLLOWUP_IP:
athr!ieee80211_scan_detach+a1
924bf5c1 5d pop ebp
SYMBOL_STACK_INDEX: 2
SYMBOL_NAME: athr!ieee80211_scan_detach+a1
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: athr
IMAGE_NAME: athr.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 4a2ea444
FAILURE_BUCKET_ID: 0xD1_athr!ieee80211_scan_detach+a1
BUCKET_ID: 0xD1_athr!ieee80211_scan_detach+a1
ANALYSIS_SOURCE: KM
FAILURE_ID_HASH_STRING: km:0xd1_athr!ieee80211_scan_detach+a1
FAILURE_ID_HASH: {5a664c10-251e-50ef-1072-e5ddbadedccc}
Followup: MachineOwner
Can anybody help me?
I also uploaded the minidump file here:
https://www.dropbox.com/sh/whts2zfd2610nxa/AAACglRjtaeBBXy48D6R9MMUa?dl=0
Thanks in advance,