BSoD caused by avast" Virtualization Driver

Avast Free Antivirus / Premium Security
1

On a Windows XP Pro machine running Version 7.0.1474 of Avast, a BlueScreenView run shows that crashes are being caused by driver: aswsnx.sys, caused by address: aswsnx.yss+98fb8 – What is the fix for this?

Thank you!
Carol

P.S. Here is the full report:

Dump File : Mini010913-03.dmp
Crash Time : 1/9/2013 10:21:08 AM
Bug Check String : BAD_POOL_CALLER
Bug Check Code : 0x000000c2
Parameter 1 : 0x00000007
Parameter 2 : 0x00000cd4
Parameter 3 : 0x02180008
Parameter 4 : 0x8a3caa50
Caused By Driver : aswSnx.SYS
Caused By Address : aswSnx.SYS+98fb8
File Description : avast! Virtualization Driver
Product Name : avast! Antivirus
Company : AVAST Software
File Version : 7.0.1474.765
Processor : 32-bit
Crash Address : ntkrnlpa.exe+22f9f
Stack Address 1 : ntkrnlpa.exe+74583
Stack Address 2 : aswSnx.SYS+2d5e7
Stack Address 3 : aswSnx.SYS+2d68b
Computer Name : Full Path : C:\WINDOWS\Minidump\Mini010913-03.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 65,536

2

Send mini and full dump file to Avast via FTP server.

3

How do I access the Avast ftp server?

4

Hi :wink:

Avast FTP server:

 ftp://ftp.avast.com/incoming/

Ftp client: http://www.filehippo.com/download_filezilla/

Well you can send only mini dump and full dump files to Avast via FTP or if you wish you can create Supportpackage,it,s up to you.

PS:Add mini/full to zip,rar file and rename it with unique name: “your Avast nickname BSOD…”

5

Thanks. I got it uploaded. (The first time I forgot to change the name, so I re-named and uploaded again.)

I am not sure where to find a full memory dump file.

Thanks again for the help!!

6

Hi :slight_smile:

You will find full dump file in: C:-Windows and look for Memory.dmp. How to get/enable full dump file:My Computer-Properties-Startup and Recovery-Write debugging information and select Complete memory dump-Click OK-OK-OK(restart your PC).

It,OK i,m glad I could help.

Thank you.

Bye