Renewed my avast subscription yesterday, added the new license file to my avast - followed the update and did a restart. All ok on my all in one desktop but on my X220 it failed during the first restart. BSOD, start up file damaged.
Start up in safe mode successful and de-installed avast, reboot fine afterwards.
Downloaded and installed avast a second time, again BSOD after first reboot and no way of getting the laptop running.
I installed another free anti virus software and ran the laptop fault free the whole evening.
Today seconds attempt and again the same scenario…I am able to reproduce the problem and it it 100% caused by the Avast installation.
I would appreciate some assistance, paid for my subscription and don’t see any reason why I should download and use another anti virus.
I have been running avast the last years on 3 different machines and would prefer to continue…
Minidump files ready on request…
Received an answer from the “experts”…its not avast causing this problem?!
Well, explain me this, I have been using the paid version of avast since years, then the day arrives that I renew my subscription and so update the license, avast does an update and after this update & subsequent mandatory “reboot” the computer fails to start and gives me the BSOD. Removed Avast in safe mode and the thing runs fine without. Tried several times and I can reproduce it every time!
I am not an expert, no I am using my brain and common sense.
Upgraded my BIOS - no help.
Scanned for malware with Malwarebites - all clean.
This laptop is up to date with all the required updates etc…
I will ask for a refund and will pay a visit to the competition…can’t be asked to f%&k about with paid software which is causing my laptop to crash.
Common sense + knowledge says that it doesn’t have to be avast that is causing the problem.
It can be something on that system that is conflicting with avast.
Solution is to download another anti virus to avoid the conflict…bye bye avast, hello bitdefender.
Avast did change something in this build as the previous version did not have this conflict…its ok, leave it as for me the solution is clear. Life will continue without avast.
