I let my Avast PRO update from whatever I had to 10.2.2114.845. After rebooting I got a BSOD.
IRQ_NOT_LESS_OR_EQUAL and STOP: 0x000000A
I can boot to Safe Mode but not normal boot. On booting I get to the running start up scripts part of log on and get the blue screen / stop.
If I boot to Safe mode - then manually run AVAST I can boot to the normal mode once - but AVAST says it isn’t working right. Boot two is back to BSOD.
I tried disabling everything from AVAST in safe mode using AutoRuns but then my keyboard will not work - so that was not a solution.
I did an uninstall in safe mode / can boot fine now / reinstall / back to BSOD.
I have tried both the free version and pro version installs. Same problem.
Is there anyway I can get one version back of AVAST Pro as it seemed to work?
I have done that - I uninstalled in safe mode - then installed the latest version in a regular boot.
The first boot after install always gave me a BSOD. So clean install doesn’t help.
Today I used the uninstall tool. I was not aware of it before. I now get different results.
It no longer Blue Screens, (at least for two boots) However AVAST says
“Avast Background Service is not running”. Clicking the “start now” button does not fix.
What would you suggest I do next?
The only other installed “security software” is Malware Bytes but it is not in the real time mode. I am on a domain server if that matters.
I do not understand your comment.
This is an XP client computer attached to a domain network. Avast PRO is installed on the client computer, just like every other computer here on our network. This is how our license works. We do not have a server administered licenses.
Either way that is a non sequitur.
Look I don’t really know what I have or not. IT gave me a license told me to install the software - we have a group license I’m sure they paid for what we are supposed to have. It really doesn’t affect anything.
I have a computer - it connects to a work network, pretty typical. We have a bulk license for a business. All is good. I’m just a user - I’m not the one to get involved in what we purchased. I’m sure IT knows what they are doing.
As I said, a AES should be installed on the server.
From there avast should be deployed to the client systems.
If there is a problem, the IT people should fix it or ask for help and not you.
There is no group license for avast pro.
avast pro is only for home, non commercial use unless you buy and use a AES.
In that case you will need to pay for the AES and the amount of client systems that are used.
Contact the IT people and tell them to do their job properly.
They need to deploy avast on the client systems.
We are a small company - it is not unusual for people to handle their own computers. We bought a bulk license - so I’m sure it is the correct license. It sounds like your refusing to help me. Thanx
Thank you Kolar and Drake127.
I used the tool Kolar mentioned to send you the info.
Drake127 - there are lots more mini dumps representing those crashes but the tool only sent the last one. Is this adequate or did you want me to send them to you a different way?