I have a samsung laptop NP-RV509-A07IN running windows xp sp3. When i install Avast free antivirus on my machine, i start getting occasional BSODs on shutdown.
Initially i had avast free version 6.0.1289 installed which is known to cause BSODs in some scenarios, but the error codes and minidumps suggested that there was a problem with usbhub.sys. I reinstalled the usb drivers but kept on getting BSODs with error codes like “multiple irp complete requests” or “irql not less or equal” but there were no minidumps recorded although my system is set to take minidumps.
Some days later the final version of avast was released version 6.0.1367 which had all the bugs fixed. I upgraded to this version but the BSODs continued.
If i uninstall avast and install microsoft security essentials, the system starts working fine.
I have the latest drivers and utilities installed on my laptop from samsung support site (see the attached file).
I have tried cleaning the memory module and have also checked the ram by running memtest overnight which showed no problems in ram.
Please help, i really want to have avast in my system for protection against viruses.
Im surprised there aren’t a few more issues going on there as the hardware in the system was designed around and to be compatible with a windows 7 architecture so even though you have xp and all the correct drivers for xp installed the software is still prehistoric compaired to the hardware built into the system, oh well i suppose it has been working for you ???
As for the avast problem i can only suggest a clean install, download the removal tool http://files.avast.com/files/eng/aswclear.exe and a fresh copy of avast if you didn’t save the last one, uninstall avast and reboot into safe mode, navigate to where you saved the removal tool and run it for each of the version you have had installed with reboots inbetween - when done reboot back into normal mode and install avast again, fill out the registation and when completed reboot your system.
If you have had other security softwares installed prior to avast then please run the correct removal tool for them also from here http://singularlabs.com/uninstallers/security-software/ preferably before reinstalling avast.
Thanks a lot Craig for all your help but i guess i have been wrong all this time. Its not Avast, just had another BSOD with error code “multiple irp complete requests” despite not having avast in my system. Again there is no minidump.
Just as the error codes suggest, it seems like a broken driver.
The saddest part is that there are no new drivers on samsung’s support site to try.
I tried contacting samsung and at first they did not respond, i sent them another mail and they asked me to go to a service center near me. Here in india, i don’t expect the service center guys to be patient and adept enough to understand and fix this issue because this doesn’t happen all the time.
This is not my laptop, its given to me by my office so a clean install could be a problem.
If you can pinpoint which drivers are the problem you can always go to the drivers manufacturer and look for updated drivers but i still dont know if that will solve your problem as i mentioned earlyer that laptop should be running win 7 and the drivers to suit, you can ask your workplace if they would mind paying for an oem copy of windows 7- not sure of the price comparison over there but here it’s about $100 which i think is about 5200 for you guy’s.
Windows 7 copy would not be possible at all in my office. I have some other findings too, since this is an intel chipset, i went to intel’s website for auto detecting my system drivers.
The results told me that i have custom drivers which can’t be directly updated from intel’s site and i should go to the manufacturer’s website. However, there was one driver which could be updated i.e. realtek ethernet card.
I have realtek PCIe GBE family controller onboard for which i have now installed a new driver from realtek’s site, the version is 5.790.824.2011, since i am usually on lan when i get the bsod.
Now i think the situation has worsened. I left my pc turned on, on my table in the office this morning and came back to see another BSOD, but luckily this time there is a memory dump related to ntoskrnl.exe and hal.dll.
Please see the attached file. The only way out i can think of now is to reinstall the os.
I dont think there would be enough relevent information in those little TxT files to verify what the problem would be ??? i would think that the people who might be able to decifer any BSOD issue would need full dumps and that is out of my league of understanding.