I received an email from bt sayaing there was a posible misuse of my email address ( I have my own site but use bt to send and receive mail) - it said I needed to switch on authentication - which is already on… so I rang them …ha ha… anyway after some time I found someone - on a premium line who said that from now on if I wanted to use bt to ‘relay’ my mesages then they would have to set up a relay on the domain… so they did free of charge… then I started getting errors when I tried to send mail saying I was an unauthorised user and to contact btyahoo.com - so I rang the premium again and they say I cannot use avasts settings in my outlook express - in my pop3 and smtp is say 127.0.0.1 or something - and bt detects that as spam? I have to use pop3.btconnect.com and smtp.btconect.com - but that means the mail isn’t protected by avast… has anyone else had something similar and what did they do?
You should set up the account as if avast was not there, test if sending works and then use the Mail Protection Wizard to set up the protection. Then SMTP server will be 127.0.0.1 and username for outgoing mail will be like NAME#SMTPSERVER. With this setting, avast connects to the SMTPSERVER and authenticates as NAME the same way as the mail client would do.
Yes that’s exactly what I’ve done but bt says it cannot guarantee that my mail will not be removed at their end as they only support outlook express with the correct pop3 and smtp settings. sometimes when I go to send mail it will come up with the usual 'unable to send, possible spam , contact btyahoo.com ’ message - so something’s not quite right…
But it is set up correctly as far as avast is concerned.
I don’t think that this error message is related to avast, as the SMTP server cannot distinguish if the mail came direcly from a mail program or through the mail scanner.