Bug?: CleanUp is doing nothing for 40 minutes now

Hi

CleanUp Premium has now been showing the message “Optimizing… Hold on while we work our magic” for 40 minutes. The progress bar still seems to be on 0%… See attached screen shot.
So this must be a bug. And that’s quite frustrating because my Windows 10 is crashing several times per week!
Please help me.

Hi, see: https://www.avast.com/faq.php?article=AVKB268#idt_050

I tried running CleanUp again, and this time I got this error:
“Hmm. Something’s gone wrong. It could just be a temporary glitch. Please wait a second, and then try Cleanup again.”
I will try running it again, although it’s already the second time I run it.

The same issue here!!! It is really annoying!!! >:( >:(

I have win xp and I wait more then 1 hr … nothing happens !! Optimization process lasts endlessly!!! I repeat the process (exit Avast with x) several times but nothing changes!! I even reboot my comp two times but nothing…

Now it seems Avast CleanUp works again on my Win10 64-bit PC. Whether it’s because of yesterday’s Avast update or because I restored a 2 months old drive image backup of the system partition C: a few days before that, I don’t know for sure.

Bugs have been fixed in the latest version (17.3.2291): https://forum.avast.com/index.php?topic=199715.0

Buenas,

tengo instalada la versión que mencionas en tu respuesta

Y el cleanup lleva 60 minutos y no termina. >:(

Please post English here, else use the forum section for your language.
https://forum.avast.com/index.php?board=21.0

Hi

I have installed the version that you mention in your answer 17.3. 2291 and the cleanup takes 60 minutes and does not end. > :frowning:

It does not work.

My OS is Windows10

Contact support: https://support.avast.com/support/tickets/new