bugs on avast website

FYI: You have a website bug at
http://www.avast.com/en-us/support#tab1

Please choose your product to continue
* Free Antivirus
* Internet Security
* Pro Antivirus
* Business Products

When I leftclick on the other tabs nothing happens. For example the links to http://www.avast.com/en-us/support#tab2 http://www.avast.com/en-us/support#tab3 and http://www.avast.com/en-us/support#tab4 are failing to connect. Only if I rightclick and open the link in a new browser tab or window, then it works correctly.

I’ve tried it with Firefox, Chrome, and Opera browsers with the same problem. I’m running XP SP3 with all the latest updates, as you can see in my signature.

I’ve noticed this bug elsewhere on your website too, wherever you have links involving tabs with a # character near the end. They are not connecting properly.

Thats working fine here with Opera at the moment.

works fine her also… Opera and IE9

Thanks for the feedback. I tried it with a different computer running XP Pro and it works OK. So it’s either a bug specific to XP Home SP3, or my XP Home SP3 computer has problems. I don’t know which, at this point, but suspect the latter. That installation is almost 4 years old and may have accumulated too many quirks. Might be time for a reformat and clean install of op system. Sorry to bother you with my local problem. Cheers.

No problem here with FF 5.0 and XP Pro SP3

Click whichever tab you want and if nothing happens then simply Ctrl+R (refresh) the page. It happens to me too (only in Avast website) using either Opera or Firefox (no problem in IE9, though).

After making my initial post to this thread, I reinstalled my XP Home SP3 op system and those tabs were working correctly afterwards (yesterday) with Firefox 3.6.18. So thought I had fixed it, but strangely the same problem has returned today. :cry: I’m baffled by that observation, except that I’ve subsequently reinstalled various other application software so something might be incompatible. It doesn’t work correctly with Internet Explorer 6 either on that computer.

DarkMaster’s suggestion to press the Ctrl-R keyboard keys after left-clicking the tab works with both Firefox and IE6, as does my former suggestion to rightclick and open in a new tab or window. FWIW, that XP Home SP3 computer uses free avast antivirus as shown in my signature, and disabling the avast antivirus software temporarily has no affect. I want to try again (when I can find the time) after uninstalling the scripts shield, and disabling the sandbox, which have caused me various other problems in the past. Contrary to my signature below, I currently have those modules/features installed and active.

I also tried again with another computer which uses Windows XP Pro with Firefox 3.6.10, Chrome 12.0.742.122, Safari 5.0.2, and Internet Explorer 8.0.6001.187002IC. They all work OK. This computer runs the free avira antivirus software rather than avast, and is very different in the other installed software applications. It’s a borrowed computer, not mine.

So in my limited testing, this bug appears not to be browser related. It is specific to a particular computer, and believe it could either be hardware or software related. I also wonder if there’s any chance that the server software used to render the avast website has some prejudices built-in, so that it likes certain hardware or software better than others.

Me i did find one on the french canadian page at business products on support. Its got J" > its should be translated or corrected this…

http://www.avast.com/en-ca/free-antivirus-download This site where I first tried to download my copy of Avast free is buggy. Your only option is to buy AIS. I had to resort to CNET download. I went to the site through a Google Search. :cry:

The download for the free version via the link you supplied works fine.

It works for you, but it doesn’t work for me or gdiloren. It pops up a box where the “No thanks, I want free protection” button is inoperative.

If you click on it and wait a little while it will work, the button doesn’t seem to do anything but it eventually sent me to the next page.

The pop-up “Check out our feature-rich antivirus – with great savings!” has no link when you mouse over the grayed “no, thanks” button. I’m ashamed Avast is using such low modes of marketing! It’s fishing technics and we are the fishes!

Did you click on it and wait, iv tried it on three systems here XP AND TWO WIN 7’S and it does work. Avast is not implementing fishing techniques so dont be ridiculous.

Have you tried to clean your HDD? You might want to try CCleaner.
http://filehippo.com/download_ccleaner/
Or WinUtilities Free http://download.cnet.com/WinUtilities-Free-Edition/3000-18512_4-75021441.html :slight_smile:

You guys apparently don’t understand. That “No, thanks…” button is inoperative for us, so it does no good to click on it. We could wait til hell freezes over and nothing would happen. Cleaning with CCleaner is a good idea, and I use it frequently, but that would not likely cause such a malfunction. Like gdiloren says, mousing over it shows that there is no associated link nor active javascript which would appear in the browser status bar.

You say that it works for you, and I believe you. Why don’t you believe us when we say it doesn’t work for us? There’s really nothing to argue about in that regard. It’s obviously a buggy website which only works for some people, not others, cause unknown.

P.S. To prove my point, I clicked on that button then went to the bathroom for 18 minutes. When I came back, nothing had happened. Satisfied?

Works fine for me as well. :slight_smile:

You’re right. The same thing happens to me too when I tried to download the 6.0.1203 from Avast websites about 3 weeks ago. Click the ‘No, thanks…’ button to download the free version but nothing happen.

I use Opera back then (always using Opera for downloading), so I thought it was another website design quirk with Opera then I simply downloading by entering Avast direct link to address bar.

There’s some bad coding in Avast website indeed…

This webpage is all right with maxthon 3 and windows XP SP3!

Cause found (maybe)…

I use the MVP HOSTS file to block adware, malware, tracking cookies, etc:
http://winhelp2002.mvps.org/hosts.htm

As soon as I turned off the HOSTS file (renamed it, temporarily) all my problems with the avast website vanished!

I’m optimistic that this may be the common denominator. So I suggest that the other members here who reported a problem with the avast website try turning off their HOSTS file temporarily (if they’re using it) then report back…

[Note: I don’t know what is being blocked by HOSTS file. That would require checking a lot of code on the avast website and even then it might be difficult to find, or invisible. It could be a link with avast, google, facebook or anything else as part of a sub.domain name. That would require a research project: First step would be to get a list of all the links used on the avast website. Second step would be to compare them with the MVP HOSTS file.]