some of you are reporting some v5 related problems when upgrading from v4.8.
This is not such a wonder, given that we’re currently doing over 400,000 such upgrades a day (so even if it worked in 99.9% cases, for example, it would still fail for 400 people a day).
Now, we’d really to know what’s going on on these problematic machines.
To start with the analysis, it would be very useful if you could send us the setup log which contains all the information about the update.
The file is usually located in the
C:\Program Files\Alwil Software\Avast5\Setup
folder, and is called setup.log. You can either attach it here, or (even better, or if you’re concerned about privacy) send it to my email address (click the envelope icon below my picture).
Here you have Vlk, i have been telling u about this problem, since v5.0 first build, so here is my setup log from 5.0.415. Hope this can help u to solve this issue. Take care, i only have problems when upgrading 4.8 pro to 5 pro.
tried “start program”, “fix now”, unistall/reinstall, repair, update, and start service from control panel-adminstrative tools several times. Nothing seems to work.
I have the same problem, though with a variation. I run Avast free edition on a PC with Windows Vista and one one with Windows XP. The one with Vista runs without problem, the one with XP has the same problem on which people write (program doesn’t start, I reinstalled it twice, I did the repair etc)
Apparently in v5 we’re back to the old days, and the setup.log files once again are continuously increasing in size, suggesting that I go back to my old habit of periodically editing them down to just the last couple of weeks or maybe a month.
If a problem should now mysteriously arise, would you need the whole (i.e., untrimmed) setup.log?
@MikeBCda
But avast! has a setting defining max size of any log file (4096 Kb by default). Or current size of your setup.log is greater than this value?
So far 2 of our 4 PCs have accepted the AIS 5.0 package without problems. They are very comparably configured and use RealTek eth adapters. My trouble system uses a Marvell Yukon eth adapter and I suspect the problem has to do with that. The log file shows errors when dealing with the service: aswNdis2.
I just sent technical support a full description of my “firewall not starting” problem and attached the setup log file. Hopefully they can find a solution soon. When they do, I will post back here in case others are having the same problem.
Hi there,
strange behaviour on my notebook.
I have XP, office 2007 and Internet Security 5, and when I’m triyng to save a Word document nothing happens… nor save neither save as.
In Xp when you do a search for a file or folder the pop-up window to digit the filename does not come out.
Removing Avast everithings goes fine.
Any clue?
Thanks.
I upgraded and now it says the “Trial period can not be activated. Check that you are connected to the internet and your proxy setting are correct”. I am and they are. It also does not recognise the license.dat file as a License key. I went from free 4.8 to Internet Security Pro 5 on a Windows 7 laptop. Any ideas of how to fix this and get what I paid for?
Uninstall avast from Control Panel (if possible). If, for any reason, you can’t run it, try booting in Safe Mode and doing it from there. Anyway, boot after that.
Run the avast! Uninstall Utility saved on 1. If, for any reason, you can’t run it, try booting in Safe Mode and doing it from there. Anyway, boot after you’ve run it.
Install avast! using the setup saved on 2. Boot.
Register your free copy or add the license key for Pro.
Just installed avast new version (upgrading to pro after using the free versions for several years) and windows (I’m using xp 2) freezes on the “Windows is starting” page
I hadn’t heard a database update notification after installing v5, so I checked the systems sound folder. Windows still points to the old Avast4 directory for sounds, which was of course deleted by the new installation. I’ve manually set it to point at the new sounds (in \Documents and Settings\All Users\Application Data\Alwil Software\Avast5 for anyone else in the same boat), but it might be something to correct in the new installer.
Incidentally, the new “blip” is a lot less informative than the old “virus database has been updated”. Are these the final sounds for v5 or will they be updated?