Okay, guys, I’ve spent the better part of an hour in trying to figure out just how to cancel automatic renewal. This “feature” was touted as being quick and simple and allegedly easy to find, but after scouring the web site and this forum, I’ve found nothing.
I have no issue with Avast! - it seems to do what it’s supposed to do. But I loathe and detest these automatic “gotcha” situations and where and when I want to renew, I’ll make that deliberate call at that time.
The only way that I am aware of that this could be done is if it was a continuous credit card charge… In which case it would be Digital River or whoever you purchased it from. But as far as I know this is a big no, no for online purchases
This is the only instance in my 10 years of selling avast! that I have ever heard of this situation. avast! corporate does NOT offer this. Who does the billing go to. It will have to be either a reseller or illegitimate.
However the method of payment (checking, debit or credit card) you can always contact them and have them place a “stop payment” on that payment. That way no money will change hands.
please go to this site: http://www.avast.com/find-order
and change your order. All the information for login are included in your confirmation email you received just after purchase.
So have avast! now started using paid product automatic renewal?
If so, from when?
I can’t recall seeing any warning of this when I bought my two year AIS subscription about 18 months ago.
I will not be pleased if avast! now think they can just assume I will be renewing, and charge me unless I can find a way of advising them to the contrary (ie find the order details/card details used, and go to the trouble of having to stop them).
With some other companies getting them to acknowledge such contact and actually cancel has been problematic.
There was nothing about automatic renewal when I purchased AIS in October of this year. Automatic renewal won’t work for me, as I used a one time use secure credit card number, generated at my card holder’s site specifically for that purchase. When another charge is applied to that number, it will be rejected as that number no longer exists.
Well I renewed on Jan 01/2013 and this is what was included/offered apparently by ‘digital river’ :-\ 8)
"Your purchase includes our auto-renewal plan. This plan is designed to save you time, effort and risk by automatically extending your license automatically when it expires.
Under the auto-renewal plan, we will automatically renew your license for successive one (1) month, one (1) year, two (2) year or (3) renewal terms (depending on the term of the initially purchased product). As a reminder, you have expressly authorized and permitted Digital River (“DR”) to bill each renewal fee to your selected payment method, until you cancel or DR discontinues your participation in the auto-renewal plan. Your renewal fee for each license renewal will be the retail price of one (1) month, one (1) year, two (2) year or (3) license (depending on the term of the initially purchased product) plus applicable taxes and fees.
We will send at least one email to remind you of each upcoming renewal through the auto-renewal plan before we renew your license and bill your selected payment method. You must ensure DR has a current email address on file in order to send these emails, and that the digitalriver.com domain is not blocked by your spam filtering software You may cancel your participation in the auto-renewal plan at any time with respect to future renewals. Please note that in case you discontinue automatic renewals of your license, you must manually renew to ensure uninterrupted use of your license."
Hello everybody, I took the time to register to this forum, so people don’t have to waste their time trying to find out how and where to cancel their automatic renewal subscription from Avast.
To be honest, I think Avast is really making it hard for somebody to get to the right place to do this, I spent time looking for a link or reading their stupid faqs about this but couldn’t find iany, not even loggin in into my account!
Came to find out that, you have to contact the customer service human robots at digitalriver.com to get this done, you have to know your order number, which came in your confirmation email when you first purchased the software.
Their number is (952) 908-4150
Hope this help and for this reason Avast you just lost a customer.
