I’ve been trying to activate my existing subscription on my new iPhone but the app keeps telling me my password is invalid (which it is not). I’ve tried raising this through chat, but the issue got pushed to email support, who, quite frankly haven’t got the slightest idea of how to resolve the problem. They only keep pointing me to the website instructions which do not match the screens I’m seeing in the latest iOS app.
Is there any Avast technical support team on here who can investigate?
Also please remove the illegible verification from this website!
i have the same Problem, https://devices.avast.com shows my Windows PC as activated, my iOS Devices are listed with EXPIRED. The Support only sends the Link to FAQ …
We’re fixing an issue that prevents us from completing your request. Please try again later.
The above is the error message that I receive in my Android 16 app login. I am able to login to the website but the app login alone is failing miserably. Not sure if they identified where the app authentication problem is since it seems to going on for some months when looking at similar posts.
I’ve seen activation issues clear up after signing out of the Avast account in the app, restarting the phone, and signing back in. It’s also worth checking that you’re using the same account that the subscription is linked to, as that can sometimes be the cause. Hope you get it sorted!
