Cannot activate or renew Avasft Free

Avast Free Antivirus / Premium Security
1

Hi everyone. Today after updating my Nvidia video drivers I experienced an odd malfunction. After system restart Avast panel warns me that my license is expired. I tried to renew, I tried repair with no result. Then I tried to disinstall and reinstall and now Avast tell me that I have a license for 30 days (actually 29 XD ) and if I try to register a message “can’t add the dispositive to your account” (or something similar)

I’m desperate, anybody can help?

2

Registration is history, see: https://www.avast.com/registration-free-antivirus

3

Good to know, but why on a sudden Avast keeps telling me that license is expired even uninstalling and reinstalling?

4

http://screencast-o-matic.com/screenshots/u/Lh/1512164519616-74590.png

5

As I said I tried uninstalling and reinstalled the latest versione from the site. Now under subscriptions it says:

Avast Free Antivirus
Subscription status: Active
Valid till 12/31/2017 (29 days remaining)

6

Have you tried this:

Clean Install of Avast:
https://goo.gl/4Ptzkf
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A

7

See: https://support.avast.com/article/Activate-Free-Antivirus/

8

I will try to wait and see if Avast renew in automatic and then eventually try the clean installations as said by bob.
Still I think there is something broken with the last update. I noticed other, like wmed05, have the same exact problem that I have.

9

An update on this 1-month-old topic…now Avast says that my free license is expired. Protections are still active and I can even update the visrus definitions.
Still not only the program says that my license is expired nut if i try to renew the free license I receive the “thank you for…etc etc” but the program still says my license is expired.
Until now I see no trace of the automatic renewal.

I’m very disappointed.

10

→ https://support.avast.com/article/Activate-Free-Antivirus/

11

Already tried, doen not work.

12

Wait for MartinZ then…

13

Ok, don’t worry you are still fully protected.

Could you please send me these log files so we can further investigate the issue?

all files are located in C:\ProgramData\AVAST Software\Avast\log
htmlremotecontent.log
lim.log
avastsvc.log

and include also the .old variants

Thanks

14

I’m having a similar issue where I can’t even DOWNLOAD the latest version. I’ve been stuck on program version 12 for so long. It seems like something with the servers is wrong, for me at least. I even tried updating it through Windows Control panel and that still didn’t work. I also tried installing the latest version from a new download from the website, and still didn’t work. What is going on?

Here’s my log attached


2018-01-04 01:20:19.974Infoinstup[9840,15300]Command: '"C:\Program Files\AVAST Software\Avast\setup\Sfx\instup.exe" /edition:1 /ga_clientid:bc286b31-dfa4-4f45-9cca-6a4b8c1753af /prod:ais /sfx:lite /sfxstorage:D:\Users\reony\AppData\Local\Temp\_av_iup.tm~a06364'
2018-01-04 01:20:19.974Infoinstup[9840,15300]CPU: AMD FX(tm)-6300 Six-Core Processor             ,6
2018-01-04 01:20:19.974Infoinstup[9840,15300]OS: Windows 10 (10.0.16299) x64
2018-01-04 01:20:19.974Infoinstup[9840,15300]Memory: 40% load. Phys:4194303/4194303K free, Page:4194303/4194303K free, Virt:3963440/4194176K free
2018-01-04 01:20:19.974Infoinstup[9840,15300]DISKs: C:\ - 85GB free / 231GB total
2018-01-04 01:20:19.974Infoinstup[9840,15300]DISKs: D:\ - 323GB free / 465GB total
2018-01-04 01:20:19.974Infoinstup[9840,15300]DISKs: E:\ - 1398GB free / 1863GB total
2018-01-04 01:20:19.974Infoinstup[9840,15300]DISKs: F:\ - 1593GB free / 1862GB total
2018-01-04 01:20:19.974Infoinstup[9840,15300]DISKs: G:\ - 619GB free / 931GB total
2018-01-04 01:20:19.975Infoinstup[9840,15300]Running module version: instup.exe - '17.9.3761.0'
2018-01-04 01:20:19.975Infoinstup[9840,15300]Running module version: Instup.dll - '17.9.3761.0'
2018-01-04 01:20:19.975Infomutex[9840,15300]The ownership of the secure mutex has been successfully taken.
2018-01-04 01:20:19.976Infoinstup[9840,15300]Loading product state
2018-01-04 01:20:19.981Infoinstup[9840,15300]Guid = 62cd4c5a-2adf-4f50-b857-682bb3e8b5a3, Created = 23:00:24 01.08.2015
2018-01-04 01:20:19.981Infoinstup[9840,15300]Persistent Guid = 62cd4c5a-2adf-4f50-b857-682bb3e8b5a3, Created = 23:00:24 01.08.2015
2018-01-04 01:20:19.981Infoinstup[9840,15300]ProductId = ais
2018-01-04 01:20:19.981Infoinstup[9840,15300]Edition = 1
2018-01-04 01:20:19.981Infoinstup[9840,15300]SubEdition = 
2018-01-04 01:20:19.982Infoinstup[9840,15300]Installed Part info:
2018-01-04 01:20:19.982Infoinstup[9840,15300]Part 'iex' = 'iex', 10 (0x0000000A), 10:00:06 03.01.2018
2018-01-04 01:20:19.982Infoinstup[9840,15300]Part 'jrog2' = 'jrog2', 5660 (0x0000161C), 10:00:06 03.01.2018
2018-01-04 01:20:19.982Infoinstup[9840,15300]Part 'program' = 'prg_ais', 201525480 (0x0C0308E8), 04:49:42 19.08.2016
2018-01-04 01:20:19.982Infoinstup[9840,15300]Part 'setup' = 'setup_ais', 285804818 (0x11090912), 03:18:15 21.12.2017
2018-01-04 01:20:19.982Infoinstup[9840,15300]Part 'vps' = 'vps_win32', 402719492 (0x18010304), 10:00:08 03.01.2018
2018-01-04 01:20:19.982Infoinstup[9840,15300]Latest Part info:
2018-01-04 01:20:19.982Infoinstup[9840,15300]Part 'iex' = 'iex', 10 (0x0000000A), 10:00:06 03.01.2018
2018-01-04 01:20:19.982Infoinstup[9840,15300]Part 'jrog2' = 'jrog2', 5660 (0x0000161C), 10:00:06 03.01.2018
2018-01-04 01:20:19.982Infoinstup[9840,15300]Part 'program' = 'prg_ais', 285804818 (0x11090912), 03:18:14 21.12.2017
2018-01-04 01:20:19.982Infoinstup[9840,15300]Part 'setup' = 'setup_ais', 285804818 (0x11090912), 03:18:15 21.12.2017
2018-01-04 01:20:19.982Infoinstup[9840,15300]Part 'vps' = 'vps_win32', 402719492 (0x18010304), 10:00:08 03.01.2018
2018-01-04 01:20:19.983Inforegis[9840,15300]BackupFileToRegistry: file 'C:\Program Files\AVAST Software\Avast\setup\setup.ini' was successfully backed up to value 'SetupIniBackup'.
2018-01-04 01:20:19.993Infousnca[9840,15300]USN cache loaded from the disk.
2018-01-04 01:20:19.993Infoinstup[9840,15300]Loading Proxy settings
2018-01-04 01:20:19.993Infoinstup[9840,15300]Proxy-Type: 'no proxy'
2018-01-04 01:20:19.993Infoinstup[9840,15300]Proxy-Authorization: 'no authentication'
2018-01-04 01:20:19.993Infoinstup[9840,15300]Proxy-Port: '8080'
2018-01-04 01:20:19.993Infoinstup[9840,15300]Proxy-Name: ''
2018-01-04 01:20:19.993Infoinstup[9840,15300]Proxy-User: ''
2018-01-04 01:20:19.993Infoinstup[9840,15300]Proxy-Pass: '???'
2018-01-04 01:20:20.012Infopart[9840,15300]SetInstalled: Part package part-iex-a.vpx is installed.
2018-01-04 01:20:20.028Infopart[9840,15300]SetInstalled: Part package part-jrog2-161c.vpx is installed.
2018-01-04 01:20:20.044Infopart[9840,15300]SetInstalled: Part package part-prg_ais-c0308e8.vpx is installed.
2018-01-04 01:20:20.061Infopart[9840,15300]SetInstalled: Part package part-setup_ais-11090912.vpx is installed.
2018-01-04 01:20:20.088Infopart[9840,15300]SetInstalled: Part package part-vps_win32-18010304.vpx is installed.
2018-01-04 01:20:20.139Infoinstcore[9840,15300]PkgLoadProductInfo: product XML was successfully loaded.
2018-01-04 01:20:31.212Infoshepsync[9840,15300]Trying server IP address 'shepherd.ff.avast.com'
2018-01-04 01:20:31.574Infoshepsync[9840,15300]Download of config file from shepherd.ff.avast.com succeeded.
2018-01-04 01:20:31.616Infoshepsync[9840,15300]Config file successfully updated
2018-01-04 01:20:31.643Infoshepsync[9840,15300]Postpone interval was reset
2018-01-04 01:20:31.707Infowizard[9840,15300]Running module version: HTMLayout.dll - '3.3.2.1'
2018-01-04 01:20:31.707Warningsettings[9840,10804]Did not find any values in file 'C:\ProgramData\AVAST Software\Avast\burger_client.ini'
2018-01-04 01:20:31.714Infowizard[9840,15300]Loaded module version: D:\Users\reony\AppData\Local\Temp\_av_iup.tm~a06364\HTMLayout.dll - '3.3.2.1'
2018-01-04 01:20:31.887Infowizard[9840,15300]Setup gui was successfully started.
2018-01-04 01:20:31.887Infoinstcore[9840,15300]Sfx setup update has started.
2018-01-04 01:20:31.910Infoservers[9840,15300]Server definition(s) loaded for 'D:\Users\reony\AppData\Local\Temp\_av_iup.tm~a06364\servers.def': 29 (maintenance:0)
2018-01-04 01:20:31.910Infoservers[9840,15300]ChooseServer: selected server 'Download v4618535 AVAST9 Server' with current url 'http://v4618535.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-01-04 01:20:46.927Errordldwrap[9840,15300]HttpGet: download failed with error 0x00002bdc!
2018-01-04 01:20:46.928Errordldwrap[9840,15300]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://v4618535.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 1
2018-01-04 01:20:46.931Infoservers[9840,15300]ChooseServer: selected server 'Download y9663457 AVAST9 Server' with current url 'http://y9663457.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-01-04 01:21:03.953Errordldwrap[9840,15300]HttpGet: download failed with error 0x00002bdc!
2018-01-04 01:21:03.958Errordldwrap[9840,15300]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://y9663457.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 2
2018-01-04 01:21:03.962Infoservers[9840,15300]ChooseServer: selected server 'Download g0511470 AVAST9 Server' with current url 'http://g0511470.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-01-04 01:21:20.976Errordldwrap[9840,15300]HttpGet: download failed with error 0x00002bdc!
2018-01-04 01:21:20.979Errordldwrap[9840,15300]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://g0511470.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 3
2018-01-04 01:21:20.989Infoservers[9840,15300]ChooseServer: selected server 'Download j8087387 AVAST9 Server' with current url 'http://j8087387.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-01-04 01:21:38.012Errordldwrap[9840,15300]HttpGet: download failed with error 0x00002bdc!
2018-01-04 01:21:38.014Errordldwrap[9840,15300]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://j8087387.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 4
2018-01-04 01:21:38.017Infoservers[9840,15300]ChooseServer: selected server 'Download x6055396 AVAST9 Server' with current url 'http://x6055396.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-01-04 01:21:55.042Errordldwrap[9840,15300]HttpGet: download failed with error 0x00002bdc!
2018-01-04 01:21:55.110Errordldwrap[9840,15300]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://x6055396.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 5
2018-01-04 01:21:55.112Infoservers[9840,15300]ChooseServer: selected server 'Download v6834318 AVAST9 Server' with current url 'http://v6834318.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-01-04 01:22:12.128Errordldwrap[9840,15300]HttpGet: download failed with error 0x00002bdc!
2018-01-04 01:22:12.130Errordldwrap[9840,15300]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://v6834318.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 6
2018-01-04 01:22:12.134Infoservers[9840,15300]ChooseServer: selected server 'Download p4085325 AVAST9 Server' with current url 'http://p4085325.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-01-04 01:22:29.143Errordldwrap[9840,15300]HttpGet: download failed with error 0x00002bdc!
2018-01-04 01:22:29.144Errordldwrap[9840,15300]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://p4085325.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 7
2018-01-04 01:22:29.148Infoservers[9840,15300]ChooseServer: selected server 'Download h0637628 AVAST9 Server' with current url 'http://h0637628.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-01-04 01:22:46.159Errordldwrap[9840,15300]HttpGet: download failed with error 0x00002bdc!
2018-01-04 01:22:46.163Errordldwrap[9840,15300]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://h0637628.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 8
2018-01-04 01:22:46.166Infoservers[9840,15300]ChooseServer: selected server 'Download p3713387 AVAST9 Server' with current url 'http://p3713387.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-01-04 01:23:03.177Errordldwrap[9840,15300]HttpGet: download failed with error 0x00002bdc!
2018-01-04 01:23:03.182Errordldwrap[9840,15300]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://p3713387.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 9
2018-01-04 01:23:03.187Infoservers[9840,15300]ChooseServer: selected server 'Download g0511470 AVAST9 Server' with current url 'http://g0511470.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-01-04 01:23:20.205Errordldwrap[9840,15300]HttpGet: download failed with error 0x00002bdc!
2018-01-04 01:23:20.206Errordldwrap[9840,15300]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://g0511470.iavs9x.u.avast.com/iavs9x/servers.def.vpx'. Next try: 10
2018-01-04 01:23:20.208Infoservers[9840,15300]ChooseServer: selected server 'Download v6834318 AVAST9 Server' with current url 'http://v6834318.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-01-04 01:23:22.223Infoservers[9840,15300]ChooseServer: selected server 'Download x6055396 AVAST9 Server' with current url 'http://x6055396.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-01-04 01:23:37.240Errordldwrap[9840,15300]HttpGet: download failed with error 0x00002bdc!
2018-01-04 01:23:37.243Errordldwrap[9840,15300]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://x6055396.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 1
2018-01-04 01:23:37.247Infoservers[9840,15300]ChooseServer: selected server 'Download v6834318 AVAST9 Server' with current url 'http://v6834318.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-01-04 01:23:54.264Errordldwrap[9840,15300]HttpGet: download failed with error 0x00002bdc!
2018-01-04 01:23:54.269Errordldwrap[9840,15300]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://v6834318.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 2
2018-01-04 01:23:54.274Infoservers[9840,15300]ChooseServer: selected server 'Download v6834318 AVAST9 Server' with current url 'http://v6834318.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-01-04 01:24:11.294Errordldwrap[9840,15300]HttpGet: download failed with error 0x00002bdc!
2018-01-04 01:24:11.296Errordldwrap[9840,15300]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://v6834318.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 3
2018-01-04 01:24:11.305Infoservers[9840,15300]ChooseServer: selected server 'Download z2461313 AVAST9 Server' with current url 'http://z2461313.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-01-04 01:24:28.314Errordldwrap[9840,15300]HttpGet: download failed with error 0x00002bdc!
2018-01-04 01:24:28.316Errordldwrap[9840,15300]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://z2461313.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 4
2018-01-04 01:24:28.321Infoservers[9840,15300]ChooseServer: selected server 'Download t5730298 AVAST9 Server' with current url 'http://t5730298.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-01-04 01:24:45.354Errordldwrap[9840,15300]HttpGet: download failed with error 0x00002bdc!
2018-01-04 01:24:45.373Errordldwrap[9840,15300]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://t5730298.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 5
2018-01-04 01:24:45.377Infoservers[9840,15300]ChooseServer: selected server 'Download z9743321 AVAST9 Server' with current url 'http://z9743321.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-01-04 01:25:02.403Errordldwrap[9840,15300]HttpGet: download failed with error 0x00002bdc!
2018-01-04 01:25:02.406Errordldwrap[9840,15300]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://z9743321.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 6
2018-01-04 01:25:02.416Infoservers[9840,15300]ChooseServer: selected server 'Download d0211227 AVAST9 Server' with current url 'http://d0211227.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-01-04 01:25:19.420Errordldwrap[9840,15300]HttpGet: download failed with error 0x00002bdc!
2018-01-04 01:25:19.425Errordldwrap[9840,15300]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://d0211227.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 7
2018-01-04 01:25:19.436Infoservers[9840,15300]ChooseServer: selected server 'Download d3116203 AVAST9 Server' with current url 'http://d3116203.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-01-04 01:25:36.458Errordldwrap[9840,15300]HttpGet: download failed with error 0x00002bdc!
2018-01-04 01:25:36.459Errordldwrap[9840,15300]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://d3116203.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 8
2018-01-04 01:25:36.463Infoservers[9840,15300]ChooseServer: selected server 'Download y9663457 AVAST9 Server' with current url 'http://y9663457.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-01-04 01:25:53.479Errordldwrap[9840,15300]HttpGet: download failed with error 0x00002bdc!
2018-01-04 01:25:53.482Errordldwrap[9840,15300]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://y9663457.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 9
2018-01-04 01:25:53.485Infoservers[9840,15300]ChooseServer: selected server 'Download y9663457 AVAST9 Server' with current url 'http://y9663457.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-01-04 01:26:10.504Errordldwrap[9840,15300]HttpGet: download failed with error 0x00002bdc!
2018-01-04 01:26:10.505Errordldwrap[9840,15300]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from 'http://y9663457.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx'. Next try: 10
2018-01-04 01:26:10.508Infoservers[9840,15300]ChooseServer: selected server 'Download g0511470 AVAST9 Server' with current url 'http://g0511470.iavs9x.u.avast.com/iavs9x' of type 'URL_TYPE_DOWNLOAD_PROGRAM'.
2018-01-04 01:26:12.510Errorengine[9840,15300]LoadLatestProdAndParts: download product file 'prod-pgm.vpx' has failed. Status: 41227 (0x0000A10B) [Downloader system error]
15

Try OpenDNS or GoogleDNS.

16

OMG that worked!! I was actually using Google DNS for the longest time. OpenDNS is new to me. Thank you!! ;D

17

You’re welcome.

18

Does this link work for you in browser?
http://v4618535.iavs9x.u.avast.com/iavs9x/servers.def.vpx

19

I have the same problem. Avast Free Antivirus told me to renew the licence. Doing so (“jetzt erneuern”), the status “Auslaufend, 3 Tage verbleiben” does not change. I de-installed Avast (Avast cleaner) and re-installed the latest version (17.9.2322 build 17.9.3761.0). After installation the status “Auslaufend, 3 Tage verbleiben” reappeared. What should I do?

20

Here they comes