Cannot canel autorenew

Avast Free Antivirus / Premium Security
1

Hi everyone I have tried cancelling my auto renewal using both the preferred and alternative methods oulined on this page

https://www.avast.com/faq.php?article=AVKB126

Using the preferred method does not work with the order id and password avast has emailed me, it just keeps telling me "Order Search Results
Invalid information "

When I try the alternative method the “cancel automatic renewal” link does not exist under the “activation code” and “download license” buttons like it is supposed to.

Here is a screenshot showing the nonexistent cancel link

http://i.imgur.com/l66J7oU.png

Could some one from Avast please help me, I shouldnt have to cancel my credit card just to stop autorenewal

2

Contact support: https://support.avast.com/support/tickets/new

3

Nexway have taken an unauthorised £39.99 paypal payment from me and I am livid, paypal wont do anything about it

4

Please (re)search before posting.

I guess it was the auto-renewal.
It takes place with your approval as you agreed to it while ordering.
Next to that, there where 3(!) mails send to you that is was upcoming giving you enough time to cancel the auto-renewal if you wished to do so.
Ofcourse Paypal isn’t gonna do anything about it as it is a perfectly normal and legal transaction.
Only thing you can do (as has been explained many times already) is contacting avast and ask for a refund.
Disabling auto-renewal > https://www.avast.com/faq.php?article=AVKB126
Contact avast > https://support.avast.com