For some reason, my avast update thing won’t connect to the server. It keeps giving me the “Error: Cannot connect to server” after a summary page, yet it didn’t install anything. I’m new to the forum, so I don’t know much about the common practices here. Can anyone help me? Thanks in advance.
-LeAnna
Welcome to the forum
If you are using a firewall, make sure avast.setup has access.
I don’t have my firewalls on right now and it still won’t let me through.
Please, post the last 50-100 files of avast log file:
C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log
04.05.2007 13:25:23.000 1178299523 general SelectCurrent: selected server ‘Download1 AVAST server’ from ‘main’
04.05.2007 13:25:23.000 1178299523 package GetPackages - set proxy for inet
04.05.2007 13:25:23.000 1178299523 internet SYNCER: Type: SOCKS proxy (rfc1928,1929)
04.05.2007 13:25:23.000 1178299523 internet SYNCER: Auth: no authentication
04.05.2007 13:25:25.000 1178299525 package ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x0000274D
04.05.2007 13:25:25.000 1178299525 general InvalidateCurrent: invalidated server ‘Download1 AVAST server’ from ‘main’
04.05.2007 13:25:25.000 1178299525 general SelectCurrent: selected server ‘Download82 AVAST server’ from ‘main’
04.05.2007 13:25:25.000 1178299525 package GetPackages - set proxy for inet
04.05.2007 13:25:25.000 1178299525 internet SYNCER: Type: SOCKS proxy (rfc1928,1929)
04.05.2007 13:25:25.000 1178299525 internet SYNCER: Auth: no authentication
04.05.2007 13:25:27.000 1178299527 package ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x0000274D
04.05.2007 13:25:27.000 1178299527 general InvalidateCurrent: invalidated server ‘Download82 AVAST server’ from ‘main’
04.05.2007 13:25:27.000 1178299527 general SelectCurrent: selected server ‘Download40 AVAST server’ from ‘main’
04.05.2007 13:25:27.000 1178299527 package GetPackages - set proxy for inet
04.05.2007 13:25:27.000 1178299527 internet SYNCER: Type: SOCKS proxy (rfc1928,1929)
04.05.2007 13:25:27.000 1178299527 internet SYNCER: Auth: no authentication
04.05.2007 13:25:29.000 1178299529 package ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x0000274D
04.05.2007 13:25:29.000 1178299529 general InvalidateCurrent: invalidated server ‘Download40 AVAST server’ from ‘main’
04.05.2007 13:25:29.000 1178299529 general SelectCurrent: unable to find any suitable server in ‘main’
04.05.2007 13:25:29.000 1178299529 internet tried 125 servers to get file ‘servers.def.vpu’, but failed (0x20000004)
04.05.2007 13:25:29.000 1178299529 file GetNewerStampedFile:GetFileWithRetry failed: C:\WINDOWS\TEMP_av_proI.tm~a03520\onefile, servers.def.vpu, error: 0x20000004
04.05.2007 13:25:30.000 1178299530 package Download servers.def, servers.def.vpu failed with error 0x20000004.
04.05.2007 13:25:30.000 1178299530 package ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x0000274D
04.05.2007 13:25:30.000 1178299530 package ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x0000274D
04.05.2007 13:25:30.000 1178299530 general InvalidateCurrent: invalidated server ‘Download40 AVAST server’ from ‘main’
04.05.2007 13:25:30.000 1178299530 general SelectCurrent: unable to find any suitable server in ‘main’
04.05.2007 13:25:30.000 1178299530 internet tried 1 servers to get file ‘servers.def’, but failed (0x20000004)
04.05.2007 13:25:30.000 1178299530 file GetNewerStampedFile:GetFileWithRetry failed: C:\WINDOWS\TEMP_av_proI.tm~a03520\onefile, servers.def, error: 0x20000004
04.05.2007 13:25:30.000 1178299530 package Tried to download servers.def but failed with error 0x20000004.
04.05.2007 13:25:30.000 1178299530 general Err:Cannot connect to download40.avast.com (70.87.106.114:1080).
04.05.2007 13:25:30.000 1178299530 package Transferred files: 0
04.05.2007 13:25:30.000 1178299530 package Transferred bytes: 0
04.05.2007 13:25:30.000 1178299530 package Transfer time: 0 ms
04.05.2007 13:25:30.000 1178299530 file NeedReboot=false
04.05.2007 13:25:30.000 1178299530 general Return code: 0x20000004 [Cannot connect to download40.avast.com (70.87.106.114:1080).]
04.05.2007 13:25:30.000 1178299530 general Stopped: 04.05.2007, 13:25:30
04.05.2007 13:25:30.000 1178299530 general Started: 04.05.2007, 13:25:30
04.05.2007 13:25:30.000 1178299530 general Running setup_av_pro-3e9 (1001)
04.05.2007 13:25:30.000 1178299530 system Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
04.05.2007 13:25:30.000 1178299530 system Computer WinName: MIDNIGHTMOON
04.05.2007 13:25:30.000 1178299530 system Windows Net User: SYSTEM
04.05.2007 13:25:30.000 1178299530 general Cmdline: /stopstat /verysilent /noreboot
04.05.2007 13:25:30.000 1178299530 general Operation set to INST_OP_[16]
04.05.2007 13:25:30.000 1178299530 general Old version: 3da (986)
04.05.2007 13:25:30.000 1178299530 general SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
04.05.2007 13:25:30.000 1178299530 internet SYNCER: Type: SOCKS proxy (rfc1928,1929)
04.05.2007 13:25:30.000 1178299530 internet SYNCER: Auth: no authentication
04.05.2007 13:25:30.000 1178299530 package Part prg_av_pro-3e9 is installed
04.05.2007 13:25:30.000 1178299530 package Part vps-73801 is installed
04.05.2007 13:25:30.000 1178299530 package Part news-4b is installed
04.05.2007 13:25:30.000 1178299530 package Part setup_av_pro-3e9 is installed
04.05.2007 13:25:30.000 1178299530 package Part jrog-3 is installed
04.05.2007 13:25:30.000 1178299530 general Old version: 3da (986)
04.05.2007 13:25:30.000 1178299530 package Transferred files: 0
04.05.2007 13:25:30.000 1178299530 package Transferred bytes: 0
04.05.2007 13:25:30.000 1178299530 package Transfer time: 0 ms
04.05.2007 13:25:30.000 1178299530 file NeedReboot=false
04.05.2007 13:25:30.000 1178299530 general Return code: 0x20000001 [Nothing done]
04.05.2007 13:25:30.000 1178299530 general Stopped: 04.05.2007, 13:25:30
04.05.2007 13:39:56.000 1178300396 general Started: 04.05.2007, 13:39:56
04.05.2007 13:39:56.000 1178300396 general Running setup_av_pro-3e9 (1001)
04.05.2007 13:39:56.000 1178300396 system Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
04.05.2007 13:39:56.000 1178300396 system Computer WinName: MIDNIGHTMOON
04.05.2007 13:39:56.000 1178300396 system Windows Net User: MIDNIGHTMOON\LeAnna
04.05.2007 13:39:56.000 1178300396 general Cmdline: /showsummary /silent /noreboot
04.05.2007 13:39:56.000 1178300396 general Operation set to INST_OP_[17]
04.05.2007 13:39:56.000 1178300396 general Old version: 3da (986)
04.05.2007 13:39:57.000 1178300397 general SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
04.05.2007 13:39:57.000 1178300397 internet SYNCER: Type: SOCKS proxy (rfc1928,1929)
04.05.2007 13:39:57.000 1178300397 internet SYNCER: Auth: no authentication
04.05.2007 13:39:57.000 1178300397 package Part prg_av_pro-3e9 is installed
04.05.2007 13:39:57.000 1178300397 package Part vps-73801 is installed
04.05.2007 13:39:57.000 1178300397 package Part news-4b is installed
04.05.2007 13:39:57.000 1178300397 package Part setup_av_pro-3e9 is installed
04.05.2007 13:39:57.000 1178300397 package Part jrog-3 is installed
04.05.2007 13:39:57.000 1178300397 general Old version: 3da (986)
04.05.2007 13:40:12.000 1178300412 package Transferred files: 0
04.05.2007 13:40:12.000 1178300412 package Transferred bytes: 0
04.05.2007 13:40:12.000 1178300412 package Transfer time: 0 ms
04.05.2007 13:40:12.000 1178300412 file NeedReboot=false
04.05.2007 13:40:12.000 1178300412 general Return code: 0x20000001 [Nothing done]
04.05.2007 13:40:12.000 1178300412 general Stopped: 04.05.2007, 13:40:12
Are you using a proxy? Did you configurate it into avast settings?
Program settings > Update (Connections) > Proxy
Yeah, I kept switching the setting in the Update (Connections) settings and nothing would work. I think that was the setting I left off on.
I do remember changing my settings to try and get BitTorrent to work. Something about IP addresses. Avast still worked even after that. It just all of a sudden would not connect on me and kept giving me errors ~.~. I hate computers.
Make sure your browser is not set to “Work Offline” (this option is generally in the File menu).
If it doesn’t help, try switching from “Auto-detect” to “No proxy” (I’m assuming you’re not connecting to the Internet via proxy).
You can run proxycfg -d in a DOS window to make your computer connect direct, without proxy. You can run proxycfg -h for help.
It says “Direct access ”. I suppose that means I can connect without a proxy. Do you think uninstalling and reinstalling would work?
It’s a good tentative. Please, follow:
Yeah, so it didn’t work. I uninstalled, reinstalled, forgot to right down my license key for which I bought a 3 year subscription for, and it still will not update. This is getting ridiculous. Any suggestions?
Please check avast! settings, that proxy is disabled there, because lines
SYNCER: Type: SOCKS proxy (rfc1928,1929)
SYNCER: Auth: no authentication
shows that avast! is configured to use SOCKS proxy access.
Then please post last ~50 lines of your setup.log.
Thanks.
06.05.2007 11:14:22.000 1178464462 general SelectCurrent: selected server ‘Download43 AVAST server’ from ‘main’
06.05.2007 11:14:22.000 1178464462 package GetPackages - set proxy for inet
06.05.2007 11:14:22.000 1178464462 internet SYNCER: Type: use IE settings
06.05.2007 11:14:22.000 1178464462 internet SYNCER: Auth: another authentication, use WinInet
06.05.2007 11:14:24.000 1178464464 general InvalidateCurrent: invalidated server ‘Download43 AVAST server’ from ‘main’
06.05.2007 11:14:24.000 1178464464 general SelectCurrent: selected server ‘Download13 AVAST server’ from ‘main’
06.05.2007 11:14:24.000 1178464464 package GetPackages - set proxy for inet
06.05.2007 11:14:24.000 1178464464 internet SYNCER: Type: use IE settings
06.05.2007 11:14:24.000 1178464464 internet SYNCER: Auth: another authentication, use WinInet
06.05.2007 11:14:26.000 1178464466 general InvalidateCurrent: invalidated server ‘Download13 AVAST server’ from ‘main’
06.05.2007 11:14:26.000 1178464466 general SelectCurrent: selected server ‘Download12 AVAST server’ from ‘main’
06.05.2007 11:14:26.000 1178464466 package GetPackages - set proxy for inet
06.05.2007 11:14:26.000 1178464466 internet SYNCER: Type: use IE settings
06.05.2007 11:14:26.000 1178464466 internet SYNCER: Auth: another authentication, use WinInet
06.05.2007 11:14:28.000 1178464468 general InvalidateCurrent: invalidated server ‘Download12 AVAST server’ from ‘main’
06.05.2007 11:14:28.000 1178464468 general SelectCurrent: selected server ‘Download2 AVAST server’ from ‘main’
06.05.2007 11:14:28.000 1178464468 package GetPackages - set proxy for inet
06.05.2007 11:14:28.000 1178464468 internet SYNCER: Type: use IE settings
06.05.2007 11:14:28.000 1178464468 internet SYNCER: Auth: another authentication, use WinInet
06.05.2007 11:14:30.000 1178464470 general InvalidateCurrent: invalidated server ‘Download2 AVAST server’ from ‘main’
06.05.2007 11:14:30.000 1178464470 general SelectCurrent: selected server ‘Download93 AVAST server’ from ‘main’
06.05.2007 11:14:30.000 1178464470 package GetPackages - set proxy for inet
06.05.2007 11:14:30.000 1178464470 internet SYNCER: Type: use IE settings
06.05.2007 11:14:30.000 1178464470 internet SYNCER: Auth: another authentication, use WinInet
06.05.2007 11:14:32.000 1178464472 general InvalidateCurrent: invalidated server ‘Download93 AVAST server’ from ‘main’
06.05.2007 11:14:32.000 1178464472 general SelectCurrent: selected server ‘Download47 AVAST server’ from ‘main’
06.05.2007 11:14:32.000 1178464472 package GetPackages - set proxy for inet
06.05.2007 11:14:32.000 1178464472 internet SYNCER: Type: use IE settings
06.05.2007 11:14:32.000 1178464472 internet SYNCER: Auth: another authentication, use WinInet
06.05.2007 11:14:34.000 1178464474 general InvalidateCurrent: invalidated server ‘Download47 AVAST server’ from ‘main’
06.05.2007 11:14:34.000 1178464474 general SelectCurrent: selected server ‘Download200 AVAST server’ from ‘main’
06.05.2007 11:14:34.000 1178464474 package GetPackages - set proxy for inet
06.05.2007 11:14:34.000 1178464474 internet SYNCER: Type: use IE settings
06.05.2007 11:14:34.000 1178464474 internet SYNCER: Auth: another authentication, use WinInet
06.05.2007 11:14:36.000 1178464476 general InvalidateCurrent: invalidated server ‘Download200 AVAST server’ from ‘main’
06.05.2007 11:14:36.000 1178464476 general SelectCurrent: unable to find any suitable server in ‘main’
06.05.2007 11:14:36.000 1178464476 internet tried 125 servers to get file ‘servers.def.vpu’, but failed (0x000004C7)
06.05.2007 11:14:36.000 1178464476 file GetNewerStampedFile:GetFileWithRetry failed: C:\DOCUME~1\LeAnna\LOCALS~1\Temp_av_proI.tm~a00664\onefile, servers.def.vpu, error: 0x000004C7
06.05.2007 11:14:36.000 1178464476 package Download servers.def, servers.def.vpu failed with error 0x20000011.
06.05.2007 11:14:36.000 1178464476 general InvalidateCurrent: invalidated server ‘Download200 AVAST server’ from ‘main’
06.05.2007 11:14:36.000 1178464476 general SelectCurrent: unable to find any suitable server in ‘main’
06.05.2007 11:14:36.000 1178464476 internet tried 1 servers to get file ‘servers.def’, but failed (0x000004C7)
06.05.2007 11:14:36.000 1178464476 file GetNewerStampedFile:GetFileWithRetry failed: C:\DOCUME~1\LeAnna\LOCALS~1\Temp_av_proI.tm~a00664\onefile, servers.def, error: 0x000004C7
06.05.2007 11:14:36.000 1178464476 package Tried to download servers.def but failed with error 0x000004C7.
06.05.2007 11:14:36.000 1178464476 package Transferred files: 0
06.05.2007 11:14:36.000 1178464476 package Transferred bytes: 0
06.05.2007 11:14:36.000 1178464476 package Transfer time: 0 ms
06.05.2007 11:14:36.000 1178464476 file NeedReboot=false
06.05.2007 11:14:36.000 1178464476 general Return code: 0x000004C7 [The operation was canceled by the user.]
06.05.2007 11:14:36.000 1178464476 general Stopped: 06.05.2007, 11:14:36
That’s what it is after I reinstalled it. My connections say I’m auto-detecting the connection.
I don't have my firewalls on right now and it still won't let me through.
Can I ask you to explain this comment a little further please?
Which Firewall?
How is made to be “not on right now”?
I’m not sure about a continuous firewall. I know that’s what you were talking about, but I don’t know where I would configure it or how. I have ZoneAlarm and Windows Defender, they have a firewall option, and both have options to be turned off and I have them off now in case that’s the problem with avast. Does that answer your question? If it doesn’t, I don’t know how to explain it better.
I keep getting this error:
Information about current update:
Last encountered error: Cannot connect to download203.avast.com (75.126.120.197:80).
Total time: 4:36
This is your firewall only…
Into the firewall settings, the following programs should be allowed to connect:
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe (avast! Web Scanner)
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe (avast! e-Mail Scanner Service)
C:\Program Files\Alwil Software\Avast4\Setup\avast.setup (avast! Update executable). This is a temporary file that just appears when an update (check) is about to launch, and disappears again afterwards.
Don’t need rights to connect:
C:\Program Files\Alwil Software\Avast4\ashServ.exe (avast! antivirus service)
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe (avast! Update Service)
…oh. It was the program control in ZoneAlarm that would not let Avast update. …:-[
I am simply aghast at my stupidity in not realizing so obvious a solution. Please excuse my lack of common sense and thank you very much for your time and effort.
I am glad that clearing the “firewall” issue finally brought you having avast working well again.