Cannot disable Avast or open settings throgh Teamviewer

Avast Business Cloud Management Console & Clients
1

The avast clients are password protected and when I go to the user desktop I cannot disable avast or go to settings because avast prompt for password, but Teamviever cannot handle it and disconnect from the desktop. After 60 sec I see the desktop again.

Version: AFB 18.4.2534

With previous version it’s forked fine.

Thank you,

2

Same is happening with VNC.

3

Hi everyone, I passed this issue to business support and they are not able to reproduce the issue. Please contact them directly so they can work with you on troubleshooting:
Avast Business Support

4

I have this same issue on our network. Spoke with Teamviewer, and its an issue with the Avast. The only two work arounds are:

  1. disable the self-defense module. This is really not a good workaround
  2. use an remote desktop connection, which means a VPN connection if not on a network, again, this is not always possible, and kinda defeats the point of using teamviewer

This has only been an issue recently, so must be due to an update of the software by Avast
I cant believe they cant recreate the issue, that’s not possible.

I’ve just logged it with Avast support, so will update on any replies.
Avast request no. is: 06703302

thanks
G

5

Just to confirm, this is also an issue with logmein. The enter password box appears, but you are unable to enter anything in to it.

6

Dev-Info: The issue is now fixed internally, will be released in next version.

7

Do we know when this next version is scheduled for release?

8

Usually a couple of days after the consumer version (which was released yesterday).