hi. i am new here and originally posted on an existing thread here: http://forum.avast.com/index.php?topic=143472.15
my kids got laptops for christmas and before i was able to back them up and install avast on them (they did come with Norton for a month (bleccch)), my son’s laptop had some malware. i ran malwarebytes and spybot to clean up what i could ( i remember websteroids, mypcbackup as being a couple of the programs). btw… my daughters laptop had no issues installing avast as it did not have any malware
i was getting the same side by side configuration error (14001) as found in the linked thread above.
from finding things via google, i tried to install the C++ distributables (2008) and that didnt fix it and lastly i tried using ccleaner to clean up per the instructions provided in the link above.
although i am almost desperate enough to pay bestbuy to fix it, i am willing to give it a little more time and try to fix. of course i need your expert guidance.
my kids got laptops for christmas and before i was able to back them up and install avast on them (they did come with[b] Norton[/b] for a month (bleccch))
did you uninstall Norton before installing avast?
did you run Norton removal tool to clear all leftover files that may conflict?
attached are the logs (otl.txt and extras.txt)… i did not run aswMBR.exe since it is not win8 compatible.
Pondus, i did not uninstall Norton- and this shouldnt be causing the issue as both laptops have the same programs and my daughters laptop did not have an issue with the avast install.
:Commands
[CREATERESTOREPOINT]
:OTL
IE - HKU\S-1-5-21-635773478-1596369188-2657217390-1005\..\SearchScopes\{014DB5FA-EAFB-4592-A95B-F44D3EE87FA9}: "URL" = http://search.conduit.com/Results.aspx?ctid=CT3319612&octid=EB_ORIGINAL_CTID&SearchSource=58&CUI=&UM=2&UP=SP4CB5C349-F8F6-4537-8497-F05731B110A1&q={searchTerms}&SSPV=
[2014/01/12 17:56:46 | 000,000,000 | ---D | M] (Value Apps) -- C:\Users\panik_000.CHRIS-LAPTOP\AppData\Roaming\mozilla\Firefox\Profiles\eqkyawin.default\extensions\{94cd2cc3-083f-49ba-a218-4cda4b4829fd}
O3:64bit: - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
O3 - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
O4:64bit: - HKLM..\Run: [] File not found
[2014/01/16 16:04:30 | 000,000,000 | ---D | C] -- C:\ProgramData\boost_interprocess
[2014/01/12 18:00:44 | 000,000,000 | ---D | C] -- C:\Users\panik_000.CHRIS-LAPTOP\AppData\Roaming\systweak
:Commands
[resethosts]
[emptytemp]
[Reboot]
[*]Then click the Run Fix button at the top
[*]Let the program run unhindered, reboot the PC when it is done
[*]Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.
THEN
Please download AdwCleaner by Xplode onto your desktop.
[*]Close all open programs and internet browsers.
[*]Double click on AdwCleaner.exe to run the tool.
[*]Click on Scan.
[*]After the scan is complete click on “Clean”
[*]Confirm each time with Ok.
[*]Your computer will be rebooted automatically. A text file will open after the restart.
[*]Please post the content of that logfile with your next answer.
[*]You can find the logfile at C:\AdwCleaner[S1].txt as well.
i do not have the SQL package nor the 2005/2008 C++ distributables. However, my daughters laptop does not either and had no issues with installing and running avast.
i will run through the other steps you provided and report back.
uninstalled spybot and rebooted
downloaded avastclear to desktop
downloaded avast Free
disconnected from internet
tried to uninstall avast from control panel (received error- see below)
ran avastclear in safe mode (selected avast free)
reinstalled avast free
same issue - side by side configuration error.
here is the error log from when i try to uninstall via control panel.
15:27:11Infoinstcont[5092,128]–
15:27:11Infoinstcont[5092,128]2014/01/25 15:27:11 START: Avast installer/updater
15:27:11Infoinstup[5092,128]Command: ‘“C:\Program Files\AVAST Software\Avast\Setup\Instup.exe” /control_panel /instop:uninstall’
15:27:11Infoinstup[5092,128]CPU: Intel(R) Core™ i3-3120M CPU @ 2.50GHz,4
15:27:11Infoinstup[5092,128]OS: ver 6.3, build 9600, sp 0.0 x64
15:27:11Infoinstup[5092,128]Memory: 27% load. Phys:2947260/4070676K free, Page:4194303/4194303K free, Virt:4103172/4194176K free
15:27:11Infoinstup[5092,128]DISKs: C:\ - 638GB free / 689GB total
15:27:11Infoinstup[5092,128]Running module version: ‘9.0.2013.292’
15:27:11Infosimutex[5092,128]Checking for the mutex ownership.
15:27:11Infoguiwizard[5092,128]Setup gui was successfully started.
15:27:19Erroravast_connector[5092,128]Create: LoadLibraryEx(‘Aavm4h.dll’) has failed with code: 14001 (0x000036B1) [The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail.]
15:27:19Infoinstupcore[5092,128]Product uninstallation has started.
i am heading out soon and wont be available for most of the afternoon. i will try whatever else you suggest.
i will do that… but do just want to ask why that would make the difference on this laptop when it is not on the other laptop that i successfully installed avast on? the laptops are identical.
No I haven’t. Based on a post above I was going to address norton on both laptops at the same time after this one gets the avast issue resolved… I want to keep the core programs the same on those laptops. But for now I guessing will take heed to your advice and remove norton now. After removing norton what do I need to do? Run the avastclear and reinstall avast?
