cannot log in

Avast Account (my.avast.com)
1

I cannot log in with my browser; I just get a orange loading bar that doesn’t move even slightly.(it’s about one parallelogram long.)
I cannot log in with the Avast program; I just get a window with the spinning loading symbol in the center.
Unlike the bar in my browser, the Avast loading screen disappears after a while, inconspicuously.
My account has Grimefighter, but I been unable to use it despite purchasing it for my computer.

2

One of our DB services was redeployed during the day, which made my.avast.com shortly unavailable.

3

I’ve tried before and had the same problem and I still can’t log in.

I click on https://my.avast.com/en-us/ and it stops at the loading bar.

4

Can you tell what browser/os are you using?

5

I use Firefox but I thought it should work from the Avast program.

6

It should work everywhere. Can you login in Firefox normally and not through Avast Account section?

7

I am also facing the same issue from past 2 days.

Platform details:
Windown 7

IE 10

8

Hi all

I’m new to the forum, but I’ve been using Avast for a good while now. I haven’t been able to log into My.Avast.com all morning. I’m getting the same orange bar as described by the OP back in December.

I can log in on my phone through the app, but not on my laptop through the programme or online.

Any help would be very much appreciated.

Thanks, Greg
PS - I meant to say I’m using Chrome and Windows 8.

9

Just logged on right now using firefox 35.0.1 without issue.

Also able to logon from the avastUI > Account using avast 2015.10.0.2210 R2 Beta2.

10

No problem at all.
Windows XP SP3, Opera 12.17