cannot login into adnm

hello,

i read the topics regarding this problem, but it did not
find “our” answer …

… we have an adnm at a customer, and since yesterday
we cannot logon as administrator with admin … there is
nothing changed …

… is there any idea for me … ?

thanks for soon reply.

greetings marco.

As usual, the first thing to check is whether the “avast! Management Server” service is running (Administrative Tools → Services).

thanks for soon reply.

the service is not started for some reason, although it is
set to automatic and the system is rebooted …

… so i start the service and try to logon … and, what a
surprise, i get the same error and the service is stopped
again …

… i tried to start the service again, and get the following error:
error: 2147418125:0x7fff000d

greetings. marco.

As http://forum.avast.com/index.php?topic=16991.0 indicates, this is a license problem :slight_smile: (the same info can probably found in the Windows Event Viewer, Antivirus category).

Is the license file correctly inserted? (Start → Avast! Management Tools → AMS Maintenance)

Thanks
Vlk

the license is correct inserted … i left the tool and it wanted to
write down again the license.dat … and that worked, now i can
logon again …

… but therefore i have old vps (633-3) on the machines …

greetings marco.

The clients should start communicating (and updating) again as soon as the license is reinstalled (i.e. now).

yes … they do … it works ! great work and many thanks ! marco.