Cannot save word documents

Avast Free Antivirus / Premium Security
1

Hi
I have received a customer’s pc in for repair. They have Avast Internet Security installed on their pc with Office 2016. When they go to save a Word document in documents folder it fails with a permission error. However when I turn off the “Ransomware Shield” for 10 minutes it allows me to save the document with no issues. Avast is up to date both database and program. Is there anything else that i can do please?

2

→ https://support.avast.com/article/50/ (Ransomware Shield - FAQ)

3

Thanks a million Asyn. Much appreciated.

4

You’re welcome.