Cannot scan, software stops working.

General Topics
1

Hi,

I have free version, when i do a scan, either quick, standard or thorough the software stops at 0% progress.

Why?

This is a new fresh copy I installed after uninstalling it. Last Scanned box displays nothing. I’m scanning hardrive C only, so it should be fast.

It scanned till 250 files and stopped.

Please help.

Karl

2

Hello noadware

can you let us know the file name where it stopped.

3

Did you completely remove the other trial antivirus you had?
I suggest doing that, then a clean install of Avast from scratch:

-Remove the other AV (if not done already),
-Download the latest Avast home (if you don’t already have the installer file on your computer),
-Download the Avast Uninstall Utility,
-Disconnect from the net,
-Turn off the Avast self-protection module,
-Uninstall Avast via the control panel, reboot.
-Run the Avast uninstall utility. Reboot if prompted.
-Install Avast. (Personally, I’d let it run a boot scan at this point, as part of the install process. You have had malware on the computer in the past. You may feel confident skipping that.)

  • Reconnect to the net after it is installed. Update.

Try scanning again.

4

If during an avast! scan,

  1. avast! freezes or crashes, it’s probably avast! problem.
  2. The computer freezes or restarts, it could be e.g. a conflict with some other program, or a hardware problem.
  3. The computer powers down - it’s probably a hardware problem (e.g. overheating). The scan generates a lot of hard disk activity (and is also CPU intensive), which may increase the temperature of your hardware. I suggest to check the coolers in the case.
  4. If you get a blue screen, it could have a bug in avast! drivers (but then, there is not a power down).

Do you use ZoneAlarm?
http://forum.avast.com/index.php?topic=38353.msg321609#msg321609