I use Avast free and Passwords across 4 devices: 3 Windows PCs and 1 android. It was needed to make a factory reset to the android and one of the PCs. After the factory rest I cannot login or/and synchronize any of these devices even though I use the right credentials (I tested it on the browser and everything is ok). The message is the same to both of them “Unfortunately, we faced a problem. Try again later” (translation from Greek).
Any idea about the problem and a possible solution? I want to have my passwords again in the mobile and it is impossible so far.
Thank you in advance.
I have precisely the same problem (got the latest updates installed). I can confirm these issues:
- Passwords are not syncing between any of my devices (Android & Win10).
- After signing out, I can’t log in into the password manager.
- These abovementioned issues are the same for google-authenticated account and also for directly created Avast account.
- An older version of Avast client is also affected.
- I can log in into all my Avast accounts through Avast website without any problems.
- Reseting password/resetting Avast to defaults/reinstalling does not resolve the issue either.
Update: 13:40 UTC - All the issues seems to be resolved.
Thanks for the feedback. Afaik, it was a backend issue.