cannot syncronize avast password

Avast Passwords
1

Hello, my master password does not work anymore or so I forgot.
Is there a way to reset the master password without losing all the passwords I’ve already registered?

I have backup email restore, but when trying to use it it asks me the same master password that does not work or that I forgot, and I fall into the same problem.

2

Hello rodrigo.raiher.

I’ve passed this thread to be answered by a member avast
wait for the reply.

3

Reset of master password without its knowledge is not possible (obvious security reasons)

Could you please provide me output of this command (run it command prompt)?

tree /F "%LOCALAPPDATA%\Avast Software\APM\%USERNAME%"