Cannot update virus definitions

Avast Free Antivirus / Premium Security
1

Hi there. Running XP Pro 32 bit.

After installing MS updates yesterday I have been unable to update virus definitions. (Don’t know if this is relevant but MS updates turned my Windows firewall off and I had to manually turn it on again)

I read on here to do a repair of avast but was unable to. I have copied the log:
21.11.201207:32:36general:Started: 21.11.2012, 07:32:36
21.11.201207:32:36general:Operation set to INST_OP_UNKNOWN
21.11.201207:32:36general:Old version: 592 (1426)
21.11.201207:32:36internet:SYNCER: Agent=Syncer/5.00 (ais-1426;p)
21.11.201207:32:36general:Running SETUP_AIS-592 (1426)
21.11.201207:32:36system:Operating system: WindowsXP ver 5.1, build 2600, sp 3.0 [Service Pack 3]
21.11.201207:32:36system:Memory: 41% load. Phys:1218524/2088108K free, Page:3200528/4026856K free, Virt:2054312/2097024K free
21.11.201207:32:36system:Computer WinName: SIRIUS
21.11.201207:32:36system:Windows Net User: SIRIUS\kaos
21.11.201207:32:36general:Cmdline: /uninstwiz
21.11.201207:32:36general:Old version: 592 (1426)
21.11.201207:32:36registry:Deleted registry: Software\AVAST Software\Avast\UpdateReady
21.11.201207:32:36system:Using temp: C:\DOCUME~1\kaos\LOCALS~1\Temp_asw_aisI.tm~a02584 (31858M free)
21.11.201207:32:36general:SGW32AIS::CheckIfInstalled set m_bAlreadyInstalled to 1
21.11.201207:32:36general:DldSrc set to inet
21.11.201207:32:36internet:SYNCER: Agent=Syncer/5.00 (ais-1426;p)
21.11.201207:32:36system:Computer DnsName: sirius
21.11.201207:32:36system:Computer Ip Addr: 192.168.1.2
21.11.201207:32:36system:Setup GUI DLL not found at location: C:\DOCUME~1\kaos\LOCALS~1\Temp_asw_aisI.tm~a02584\SetupGUI.dll
21.11.201207:32:36system:Setup GUI has been successfuly loaded from EXE.
21.11.201207:32:36system:Installed in: C:\Program Files\Alwil Software\Avast5 (31858M free)
21.11.201207:32:36general:LoadState: Edition=1
21.11.201207:32:36internet:SYNCER: Type: use IE settings
21.11.201207:32:36internet:SYNCER: Auth: another authentication, use WinInet
21.11.201207:32:36package:Part prg_ais-592 is installed
21.11.201207:32:36package:Part vps_win32-12111901 is installed
21.11.201207:32:36package:Part setup_ais-592 is installed
21.11.201207:32:36package:Part jrog-a7 is installed
21.11.201207:32:36package:Part jrog2-654 is installed
21.11.201207:32:36general:Old version: 592 (1426)
21.11.201207:32:37file:SetExistingFilesBitmap: 991->367->362
21.11.201207:32:37general:GUID: cf0ea10f-d071-4f0f-abf5-4ec2ba14f15a
21.11.201207:32:37general:Server definition(s) loaded for ‘main’: 187 (maintenance:0)
21.11.201207:32:37general:SelectCurrent: selected server ‘Download366 AVAST5 Server’ from ‘main’
21.11.201207:32:37internet:SYNCER: Type: use IE settings
21.11.201207:32:37internet:SYNCER: Auth: another authentication, use WinInet
21.11.201207:32:53general:Operation set to INST_OP_REPAIR
21.11.201207:32:53general:Entered SetupProcessAIS::Do( INST_OP_REPAIR )
21.11.201207:32:53general:Entered SetupProcessWin32Avast::Do( INST_OP_REPAIR )
21.11.201207:32:53general:Entered SetupProcessWin32::Do( INST_OP_REPAIR )
21.11.201207:32:53general:Entered SetupProcess::Do( INST_OP_REPAIR )
21.11.201207:32:53general:Entered SetupProcessAIS::Do( INST_OP_UPDATE_INSTALL_PACKAGES )
21.11.201207:32:53general:Entered SetupProcessWin32Avast::Do( INST_OP_UPDATE_INSTALL_PACKAGES )
21.11.201207:32:53general:Entering:UpdateInstallPackages
21.11.201207:32:53general:progress dialog start
21.11.201207:32:53package:LoadPartInfo: jrog = jrog-a7 returned 00000000
21.11.201207:32:53package:LoadPartInfo: jrog2 = jrog2-653 returned 00000000
21.11.201207:32:53package:LoadPartInfo: program = prg_ais-5c2 returned 00000000
21.11.201207:32:53package:LoadPartInfo: setup = setup_ais-5c2 returned 00000000
21.11.201207:32:53package:LoadPartInfo: vps = vps_win32-12111900 returned 00000000
21.11.201207:32:53package:FilterOutExistingFiles: 367 & 362 = 5
21.11.201207:32:54package:IsFullOkay: vps_32-95e.vpx - not okay (doesn’t exist)
21.11.201207:32:54package:IsFullOkay: vps_32-95e.vpx - not okay (doesn’t exist)
21.11.201207:32:54package:SetFullAsMarked: Package vps_32 set to 1
21.11.201207:32:54package:IsFullOkay: vps_win32-971.vpx - not okay (doesn’t exist)
21.11.201207:32:54package:IsFullOkay: vps_win32-971.vpx - not okay (doesn’t exist)
21.11.201207:32:54package:SetFullAsMarked: Package vps_win32 set to 1
21.11.201207:32:54package:ArePartsInstallable: 0
21.11.201207:32:54package:Error processing packages. 0x20000011

Seems something’s gone wrong and quite possibly avast has updated itself to the new version even tho’ I have set it to ask me first. This is my laptop; recreational machine. My work machine is running XP Pro and it’s 64 bit. I am afraid I will encounter problems with it too.

Can anyone help please?
Thank you.

2

why dont you read the others topics on top in this forum section.

3

Hi there Pondus. Oh I did. I searched for my particular error and found many posts but none were very recent and I just got really confused. Thought someone here might help so posted. I’m on my work machine now (XP Pro 64bit) and it updated and seems to be working correctly. It too was MS updated yesterday. It’s also running avast 7.0.1426. If you don’t mind helping, maybe you could direct me to the posts you think might help me please? TIA.

4

from the last post it seem the update problem may be solved

http://forum.avast.com/index.php?topic=109950.0

5

Thank you Pondus. I appreciate your help and really didn’t want to bother anyone but was quite lost. Thank you for that link. I will try to update my notebook now. Have a great day.

6

Yes the issue is resolved (certainly for me when I checked), just done a manual update.

7

I am still getting the update error.

8

You might have just to wait a little longer.
Hectic-mmv from the Avast Team wrote that a fix is being uploaded to all the update servers.

You can read his recent post here: http://forum.avast.com/index.php?topic=109950.msg865617#msg865617