I’m running Avast! Home Edition on Windows 2000. When I started my system today I noticed that the Avast! icon didn’t appear in system tray. Also the desktop icon had changed to the Windows default icon.
When I tried to access the Avast! program directory under D:\Programe\Alwil Software\Avast4 I got an “Access denied” message.
However, when I take a look at the running services, everything seems to be ok:
avast! Antivirus
avast! iAVS4 Control Service
avast! Mail Scanner
avast! Web Scanner
are all running.
But I still can’t access the program directory or uninstall avast! I also tried to stop all avast! services, but still no go.
After the programm got updated this morning I’m having the same problem. I’m not able to access the folder anymore, but the process is still running.
I did what you said and uninstalled it, than downloaded the newest version but again I’m not able to access the folder after reinstalling it.
Someone know what’s going on?
Did you also use the avast uninstall utility as I suggested after add remove programs “uninstall avast using the add remove programs, reboot, run the uninstall utility, reboot, install the latest version.” That should be have been able to remove the avast folder. If you kill the running services can you access/delete the avast folder with relevant administrator privileges ?
What I did:
1: I tried to uninstall it via add/remove programs. Didn’t work.
2: I used the avast uninstall utility and unistalled the program.
3: I restarted.
4: I downloaded the newest version and installed it.
5: I restarted once again.
But the problem is still there, I can’t open the folder, the icon is missing and under process I have aswUpdSv.exe running. I only get error messages like “access denied” if I try to open the dektop Icon for example.
I’m sorry I don’t know enough about win2k to help in getting past the folder access issue. Have you tried this as the administrator (sorry if this is an XP term).
Are these services running as you mentioned previously - avast! Antivirus - avast! iAVS4 Control Service - avast! Mail Scanner - avast! Web Scanner rather than just aswUpdSv.exe avast Update ?
avast! icon missing - As a temporary measure you can create a desktop shortcut for this file C:\Program Files\Alwil Software\Avast4\ashDisp.exe (the avast icon and interface to the providers).
Have you tried a forum search for win2k and 4.7.287 or check the Beta sub forum of this forum. I can remember an issue with win2k access denied and some XP users with folder permissions.
Unlocker might be able to get rid of stubborn files/folders http://ccollomb.free.fr/unlocker/ is also good as it also has a few additional features to not only delete the files but stop any process that is stopping you from deleting a file.
I have administer privileges. Update Avast is the only process running. Can I download an older avast version somewhere? I mean it was working before the update.
You said you had administrator privileges. Does this mean you used the built-in “Administrator” account, or another account that is part of the Administrators group? If the latter, could you please try to log on under Administrator?
It’s really weird that you don’t have even READ access to that folder… the “Everyone” group should be granted this…
I have two accounts, one with user privileges and the administrator account. I tried it on both accounts and I don’t have access to the folder on either of them.
I have to confirm that the same happened to my computer with Windows 2k. Then I did everything according to the moderator’s advices but the Avast folder is still unaccessable and there is no the blue icon in Quick start menu and the program is unaccessable too. It happened after today’s morning update.
Best wishes,
It’s working again. I noticed that the Security Tab only gave access to SYSTEM. I had to manually add Administrator and User Account and now it’s working again.
Thanks a lot for the help ;D
hanselel, I’m not sure I understand, if it was only SYSTEM, how come you were able to see the properties? You said you got Access denied message when trying to do so, didn’t you?
