Can't access hotmail after updating avast

Avast Free Antivirus / Premium Security
1

Hello, I’m really hoping someone can help me. I have seen previous posts about people being unable to access their Hotmail accounts, but I am not tech savvy at all and am finding it hard to understand how to solve this issue.
Basically after I updated my free avast, I can no longer open my Hotmail account. I have tried turning the web shield off for 10 minutes but am still unable to access my account.
Please help :frowning:

2

I had this problem also,try turning off or uninstall avast online security plugin.It worked for me.Better yet uninstall the plugin,its nothing but problems.

3

I got the same problem when upgrading from Avast free to Avast Pro. Still looking for a solution, I’ll post it here if I find something. I was definitely not expecting this…

4

The solution is removing the Avast Online Security add-on.

You can remove/disable it… the web shield deals with all the HTTP traffic/malware on the web.

To remove completely : Control Panel > Program and Features > Uninstall a Program > Avast > Change > [uncheck] Browser Protection

Note : You may need to reboot or restart your browser for the change to take effect.

5

I think I have a similar problem. I can’t upload any file to a social network web page. I’ve turned off the Web system shield in Active Protection, but it doesn’t work and the other two File system shield and web shield are also turned off, but i didn’t do it and i also can’t turn them on :-\

6

Then your install is most likely corrupt…

Note : When ionstalling, IF you have issues with Hotmail, I’d recommend not installing “Browser Protection”. The web shield scans the HTTP traffic and the malware blocking.

I’d recommend a clean install

  1. Download Avastclear, Rejzors uninstall tool and the appropriate Avast program edition

Note: You need to be ONLINE during this install (online installer works in all cases whereas offline sometimes doesn’t)

http://files.avast.com/iavs9x/avast_free_antivirus_setup_online.exe
http://files.avast.com/iavs9x/avast_pro_antivirus_setup_online.exe
http://files.avast.com/iavs9x/avast_internet_security_setup_online.exe
http://files.avast.com/iavs9x/avast_premier_antivirus_setup_online.exe

Avastclear : http://files.avast.com/iavs9x/avastclear.exe
Rejzors Uninstall tool: http://rejzor.wordpress.com/avast-cleanup-tool/

  1. Uninstall Avast by control panel [If you don’t have Avast in control Panel go to #4]
  2. Uninstall in safe mode using Avastclear.
  3. Run Rejzors Uninstall Utility in Normal Mode (removes traces avastclear doesn’t) - reboot.
    Check : Once uninstalled check in device manager>view>show hidden devices if there is anything related to avast with a yellow triangle… if so, uninstall it and reboot.
  4. Install the version you downloaded.
  5. Reboot.