Hi. i just did reinstall windows 7 on same machine after that avast business on premise console cant detect the client.
here is the log on the client side.
The description for Event ID 1 from source bcc cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
Registration error: >Curl exception: URL >http://WIN-QPVS0CO70S0:8080/register < description >Couldn t resolve host name<<
the message resource is present but the message is not found in the string/message table
Hi. i just did reinstall windows 7 on same machine after that avast business on premise console cant detect the client.
here is the log on the client side.
The description for Event ID 1 from source bcc cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
Registration error: >Curl exception: URL >http://WIN-QPVS0CO70S0:8080/register < description >Couldn t resolve host name<<
the message resource is present but the message is not found in the string/message table
This issue could be because the Avast Business Management (on-premise) Console could be too busy with other requests. However, try this…
On the local device, temporarily disable all of the Avast Shields
Also temporarily the Avast Self-Defense Module under Menu > Settings > General > Troubleshooting
Open C:\Program Files\AVAST Software\Avast\conf\bcc.cgf file in a text editor, such as Notepad
On the base line, change the host name to the static IP address
Save the file in the text editor
Re-enable the Avast Shields and the Self-Defense Module
Restart the device
Try again and test if issue persists
If the issue persists, we may need for you to create a case at https://www.avast.com/business-support-contact
I did try that and change the hostname to the static IP address on the server side.
I create a case already but i got no reply.
i just notice some of our device are not recognize anymore by the server or the device cant connect to server.
i turn off the windows firewall for both device and server but still cant connect
on the device side here is the event log.
The description for Event ID 1 from source bcc cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
Synchronization failed >http://WIN-QPVS0CO70S0:8080/handle < -3
the message resource is present but the message is not found in the string/message table
I did try that and change the hostname to the static IP address on the server side.http://WIN-QPVS0CO70S0:8080/handle < -3
What’s your case number?
Please verify that your on-premise console is the latest version (currently Version 6.0.14 ). If not, please download/save/run firectly from https://www.avast.com/download-thank-you.php?product=BMS-DOWNLOAD to upgrade.
Try changing the on-premise console server’s host name to it’s static IP address following these instructions below…
[ol]- Browse to C:\Program Files\AVAST Software\Management Console\console\config
Edit the application-user-config.yml file in a text editor such as Notepad
Change the device’s host name to the static IP address
Save the file
Reboot the server[/ol]
Please also see the Avast Business Managed Troubleshooting Guide for more information.
On one of these devices having the issue, please try performing a clean reinstall?
[ol]- Remove and uninstall the device in the on-premise console
If applicable, uninstall the local Avast Business Antivirus Managed client in Control Panel
Download/save/run the Avast Clear Uninstall Utility from https://www.avast.com/uninstall-utility
When prompted, restart into Safe Mode
After restarting in Safe Mode , allow the Avast Clear Uninstall Utility to run
When prompted again, restart device back into Normal Mode
Download/save/run the latest Avast Business Antivirus Managed installer from the on-premise console[/ol]
Please see these knowledge base articles below for more information…
[ol]- Avast Antivirus Clean Uninstall Guide