So, I contacted support, not once, but TWICE regarding the 60 day money back guarantee, as I am dissatisfied with my Avast Premier. The first ticket I submitted, they tell me I started the ticket with the wrong information for the account, and that they couldnt find any trace of me being a customer… even though they had the correct physical and billing address and name… They said the email address was wrong, and that if I replied to the ticket, with the correct info, they’d resolve things. I did so… No response.
I open a new ticket: NO RESPONSE.
Is there a damned phone number or SOMETHING where I can talk to ACTUAL HUMANS about this? If not, Avast seriously needs to get on the ball and up their support, because at current, it SUCKS.
I’m afraid getting no response from Avast support has been a popular discussion in this forum for many years. I’ve just started to use Avast Premium after having used McAfee, Norton, Panda, Avira, AVG, Avast Free and Avast Internet Security. Basically I’m happy with Avast Premium but on the day I installed it, the 2nd of March, I asked a support question and got the standard excuse email. Today, the 6th of March I’m still waiting for a reply. Ticket Nº 733952. It’s simply not good enough and it’s evident that Avast don’t like people complaining about it. That being the case they should employ more staff and resolve the issue.
I posted this at 16.08. At 16.31 I received an email from Avast support giving a complete answer to my question, no apology for the delay but it told me everything I wanted to know. Thank you Vladimir.
Each time you submit a “new” ticket you go back to the end of the line.
It’s FIFO (first in first out). Please post your ticket number so we can
contact avast for you. Sometimes being an “avast evangelist” comes with
some perks.
Important: Have some patience. With a large number of tickets it can take a few days for avast to reply.
Admitting that is can take five working days to get a response from Avast support is certainly not going to do Avast any favours. Frankly it’s diabolical. When someone has a problem relating to security it needs to be dealt with as a matter of urgency, not five days later. Could it be that dropping sales are the reason why Avast is almost giving the program away in some circumstances?
