Installer says “Your operating system does not meet the minimum requirements. You can install avast! only on Windows 2000 with Service Pack 4 or higher”. But i have it.
Installation log:
21.04.2010 10:45:39 general: Running setup_ais-1fb (507)
21.04.2010 10:45:39 system: Operating system: Windows2000 ver 5.0, build 2195, sp 4.0 [Service Pack 4]
21.04.2010 10:45:39 system: Memory: 25% load. Phys:488308/654832K free, Page:805968/1028992K free, Virt:2072968/2097024K free
21.04.2010 10:45:39 system: Computer WinName: NADIA
21.04.2010 10:45:39 system: Windows Net User: LINT-GORSOV\nadia
21.04.2010 10:45:39 general: Cmdline: /sfx /sfxstorage "d:\temp\_av_sfx.tm~a00992" /srcpath "D:\DOCUME~1\NADIA~1.LIN\?AAI?E~1" /sfxname "setup_av_free"
21.04.2010 10:45:39 general: DldSrc set to sfx
21.04.2010 10:45:39 general: Old version: ffffffff (-1)
21.04.2010 10:45:39 registry: Deleted registry: Software\Alwil Software\Avast\5.0\UpdateReady
21.04.2010 10:45:39 general: Install check: SetupVersion does NOT exist
21.04.2010 10:45:39 general: SGW32AIS::CheckIfInstalled set m_bAlreadyInstalled to 0
21.04.2010 10:45:39 registry: Get registry: Software\Microsoft\Internet Explorer\Version=6.0.2800.1106
21.04.2010 10:45:39 general: HeapSetInformation not found in kernel32.dll. Requires KB816542 hotfix.
21.04.2010 10:45:39 general: Err:Your operating system does not meet the minimum requirements. You can install avast! only on Windows 2000 with Service Pack 4 or higher.
I can’t install either for the apparent same reason:
23:25:07 min/gen Return code: 0x20000021 [You can install avast! only after the hotfix KB816542 is installed.
Use Windows Update or download it from Microsoft’s website.]
23:25:07 min/gen Stopped: 23.05.2010, 23:25:07
I wonder why I receive that message since my OS was recognized as XP sp3
23:25:07 min/gen Started: 23.05.2010, 23:25:07
23:25:07 min/gen Running setup_ais-221 (545)
23:25:07 nrm/sys Operating system: WindowsXP ver 5.1, build 2600, sp 3.0 [Service Pack 3]
23:25:07 nrm/sys Memory: 37% load. Phys:989372/1571560K free, Page:3058400/3513152K free, Virt:2065216/2097024K free
Besides, Microsoft states that KB816542 is meant for Windows 2000, the functionality is supposedly integrated in XP
(from http://support.microsoft.com/kb/816542)
“The Windows XP Low Fragmentation Heap Algorithm Feature Is Available for Windows 2000”
Hi, I am having problems installing Avast. I’ve installed the hotfix and when I go back to install Avast it says I still need to install the hotfix! I don’t know much about computers and this is driving me around the bend! ;D
Help pleeeeeease
However, the “hotfix available” link is not functional / highlighted, and the page says you have to submit a request to microsoft who may then send you the hotfix - where can the hotfix just be downloaded or do I have to go through more microrigmarole ?
furthermore there seems to be no way I can find to submit the hotfix request - I am a newbie and may be doing something stupid or wrong, but avast av is insisting onthe hotfix which I can’t find ! Help…