Can't install or uninstall, just stuck

Avast Free Antivirus / Premium Security
1

Avast (free) prompted me to update to the latest version a couple of days ago but the update seems to have hung up somewhere in the process.

I have tried to uninstall, reinstall, remove but no success with any process. If I try to manually remove files I get a ‘require permission’ message even though I am logged in as Admin.

Currently I have this window with the blue bar just going back and forth, it has been there for at least 30 minutes without progress until I stopped it with Task Manager.

http://i64.tinypic.com/2ag9aid.jpg

Running current Windows 10.

Task Manager shows

http://i67.tinypic.com/xbwbrr.jpg

I stopped the processes in the Apps section, but cannot ‘End Task’ any of the Background processes.

Obviously I am stuck in limbo and am currently unprotected so would like to solve this situation asap, any suggestions or advice would be greatly appreciated thanks :slight_smile:

2

Use the Uninstall Utility
https://support.avast.com/en-us/article/Uninstall-Antivirus-Utility

3

Thanks, tried that but unfortunately it does the same thing, just sits there as an open window with the blue bar going back and forth :frowning:

4

Were you asked to run in “Safe Mode”?
If so did you

5

Nothing comes up about safe mode.
I am right-clicking the avastclear.exe file and selecting run as admin, it then opens the initial screen and just sits there with the blue bar going back and forth

http://i63.tinypic.com/2ntli4i.jpg

6

Well if it were me I’d reboot and then try running the utility.
If it doesn’t work then I’m not sure what’s going on.

7

Thanks for the previous tip, I manually restarted the pc in safe mode and was then able to uninstall correctly.
Now running the installation process again and looking like all is proceeding normally :slight_smile:

8

You’re welcome.