I downloaded Avast, click Restart now, it did a scan and asked me alot of Yes No Delete Delete All sorts of questions and I basically clicked Yes or Delete All to most things and now my computer won’t let me log in. What happened? I type in my password and it’ll pretend to login for 2 seconds then it’ll say ‘logging off’ everytime without fail. I just paid $300 to get my laptop fixed and I really need to know what happened.
First, the better would be if you have sent the files to Chest. First do not harm, do not direct delete.
It’s difficult to know what happened unless you have avast logs. Right click the ‘a’ blue icon and choose the Log Viewer.
Check if there is related info to virus and files deleted, etc.
Also, give us more info about your computer (firewall, which Windows, etc.).
Okay I don’t know what Chest is but, I tried to login through safe mode and it still won’t let me log in to Windows, even through administrator. I use an XP and I downloaded Home Edition. I feel like avast deleted some of my drivers or something but this is ridiculous! I can’t get anywhere, I just type in my password to my account and it automatically goes straight to ‘logging off’ and does that closing windows sound. I’m all out of ideas.
The “chest” is the virus quarantine, a secure storage place for malware. It can not do any harm from within. More to the point, in this case, if a file that was needed to operate Windows was detected and quarantined, it could have been restored from the chest had you sent it there.
(Most of the AV’s sometimes have false positives. Some spectacularly so. Norton rendered about a million Chinese language computers unusable about a year ago, for example. AVG did something similar a couple of months back. This is why you always send files to the quarantine, or as Avast calls it, the chest.)
You may be faced with doing a repair install of Windows using the original media (disk. Hope you have one of those?)
Make sure if you do this, you do the repair install, not a full re-install.
Overinstallation can solve the problem and you won’t lose your programs, settings, data, files, etc.
Just choose ‘Repair’ installation of Windows and install ‘over’ the old installation.
http://support.microsoft.com/default.aspx?scid=kb;EN-US;315341
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q314058
http://www.webtree.ca/windowsxp/repair_xp.htm