I bought a new laptop today and removed all the norton junk and put avast on…it is not letting me register though
any ideas.
How is it not letting you register?
Did you use the norton removal tool to completely remove it?
http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20080710133834EN&ln=en_US
What kind of error message are you getting?
yeah norton is gone…i click register and the little spinning logo comes up
and then it just goes away, never ask me for any information to enter to register???
Never had this problem before
While it’s hard to believe that the registration doesn’t work if you installed it properly after fully removing Norton (don’t take this the wrong way), you could try the offline registration tool here if all else fails: http://www.avast.com/registration-free-antivirus.php
It really should work though. If not, I would try repairing/re-installing avast even using the uninstall utility then trying again. http://www.avast.com/uninstall-utility
It shouldn’t give you a problem.
I used Norton removal tool, CCleaner to remove any leftover registry keys. And went into program files(86) No Norton or Symantec on my computer at all, Avast is on my computer and working fine, something is wrong though, I click register and it says retrieving information and goes away, guess i will uninstall and retry
Your Signature says Avast 6 Beta. Did you install a beta version previously? If so, I would uninstall Avast using the new Uninstaller tool http://files.avast.com/files/eng/aswclear6.exe and when in Safe Mode uninstall ALL prior versions you had on this machine, then reboot. Then do a clean install of v.6.0 and register. See if this fixes your problem.
I have the same problem. Clean Install of windows 7 followed by Avast 6 Free and it will not allow me to register. Brings up the box saying ‘retrieving details’ and then the box just disappears. I tried to get it to work but then gave up and requested a licence on the website. I’ve heard nothing from that either!
@ halloween14,
Is this a new machine? Did you have a trial antivirus (AV) on this machine when you bought it? If so, did you uninstall the trial AV prior to installing Avast?
Is this how you registered for your Avast Free – http://www.avast.com/registration-free-antivirus.php
Yes it is brand new, self built. I’ve just received an email from Avast with a licence key to register the program, but the automatic registration option is still not working. Wondered if it might be a bug?
Click on Maintenance, than Registration for online registering.
- Open Avast.
- Click on “Maintenance” then “Registration”.
- Fill out the form for your license key and click “Submit”.
Inserting the license key into: avast! Free Antivirus, avast! Pro Antivirus and avast! Internet Security.
No that is old (my sig)
Thats the problem, form will not open, I have avast on my pc, so i know how to register
Uninstalled and installed again, still can’t online register
(even stranger) I booted in safe mode and it says i registered on 2-28-11 and expires 3-30-12, but in regular mode it says still awaiting registration!!!
Is the date correct on your machine?
What Avast product did you install? Free, Pro, AIS?
Did you download and install a trial version, which is good for 30-days instead of a full version by any chance?
I know this machine is new, but I still need to ask: What other security software do you currently have or did you have in the past on this machine including
- Antivirus (AV)
- Firewall (FW)
- Trial versions of AV, FW and other security programs
- Other security software
Have you run any malware scans on this machine? What type of scan? Clean?
I would suggest you too disconnect your internet connection and try entering the key…
I also faced the same problem.
Just do a clean install and then disconnect before clicking registering and then enter the key. It worked for me…
;D ;D