Can't Reinstall New Version

Avast Free Antivirus / Premium Security
1

My operating system is Windows 98.

This morning I got a message from avast that a new version is available, so I chose to install right then, before I opened any other program. The install went fine, and I then chose to restart the computer.

The restart didn’t happen (as is often the case with this old operating system), and I had to control>alt>delete a bunch of times until I could finally shut down. When I restarted, I didn’t get the message from avast about the new version.

I then looked in About avast to check which version I had, and it showed that I still have 4.7.986. So I chose UPDATE PROGRAM from avast’s right click menu. But when I did that, and it attempted to do the update, I got a message that the program is already up to date with version 4.7.1001.

I again checked About avast, and it still said I have version 4.7.986. So I shut down the computer, waited a few minutes, then restarted it. About avast still says I have version 4.7.986, and another attempt to update the program still tells me I have version 4.7.1001.

Any ideas?

Thanks,
Beth

2

Try using the “Repair” option in Control Panel / Add/Remove Programs / avast! Antivirus, please.

3

If it fails, please,

  1. Uninstall avast from Control Panel first.
  2. Boot.
  3. Use Avast Uninstall for complete uninstallation.
  4. Boot.
  5. Install again.
  6. Boot.
4

My operating system, Windows 98, doesn’t have Repair in Add/Remove Programs. So I guess I’ll need to uninstall the program. :frowning:

Beth

5

It does - this option isn’t part of the operating system, but rather avast!. Click on the “Add/Remove” button and the avast! setup applet will appear.
Repair is the last option, you may have to scroll down to reach it.

6

Dumb-de-dumb, as my mother would have said to me. Yes, that worked. Thank you.

Beth