can't reset password

I couldn’t remember my password to re-register so I clicked for the password reset email and everytime, I get “problem loading page”. I’ve tried Firefox and Chrome, and can load other pages successfully. I called customer support and the are closed and their voicemail box is full. Any ideas on what else I can try?

You don’t need a password to re-register.

Really? Maybe you don’t but I do if I want to use the same email address. When I put in my email, it says the email address provided is already in use at my.avast.com Please use the password associated with that account or enter a new email. It also has a Forget Password? link which causes an email to be sent with a link stating
"Your password has been reset. Click the following link to create a new password: "

But the link always times out.

What or where do you want to re-register…??

My annual registration. It expires this week.

http://www.avast.com/faq.php?article=AVKB9

If necessary you can reset your password. :slight_smile:

You all are missing the point. The password reset link won’t load. It times out, over and over, despite reboots and various browsers. What do I do now? All other websites work perfectly.

I am disappointed I am getting responses from those who obviously never really read the question.

If you can’t register online, try the off-line registration. (Reply #5)