Cant send e-mails

Avast Free Antivirus / Premium Security
1

Hi

I’m new to Avast so i’m probably doing something wrong.

I can receive e-mail with no problems but can’t send.

I’m trying to send an e-mail to myself and when I select send/receive (incredimail) I get notification of the e-mail being sent and Avast informs me (on access scanner message) that it is scanning the e-mail and then this message disappears.

Incredimail shows sending 1 of 1 and 100% and stays there. I then get an error message from incredimail saying the message can’t be sent.

If I terminate Interent mail in the On-Access scanner setup screen then my e-mail is sent

What am i doing wrong?

Win XP pro
Avast ver 4.5-561
Incredimail 3501787

2

Did you boot after installation? Most probably yes…
Did you let all your smtp (outbound) settings as the same as if avast is not installed?
Which is the timeout of your Incredimail account and avast timeout?

3

Thanks for the reply,

I installed Avast several days ago & didn’t notice this until today.

Yes I have re-booted several times.

I re-set my SMTP back to their original settings.

Timeouts:

Incredimail: Can’t find setting - measured time till error message 45 sec
Avast: 300

Thanks

Pete

4

Do you have to use smtp authentication? (i.e., your server provider is different from your email smtp server)

Are you using SSL connection?

Timeouts:

Can you set Incredimail to 300 seconds?

5

Thanks again for your replies,

I don’t use SMTP authentication and I’m not using an SSL connection.

I also have no idea how to set Incredimail timeout to 300

Pete

6

Did you try here: http://www.incredimail.com/english/help/faq.html
Or asking them for help?

7

I have already tried incredimail for help.

None of the solutions to my problem fit, they refer to either file size, attachments or file type.

I am trying to send a small e-mail to myself with no attachments.

The only way I can e-mail is if I dissable scaning outbound mail.

8

i have exactely the same problem… only shutting down the internet mail provider or not scanning outbound mail is fixing it. tried mozilla thunderbird and outlook express… strange! version 4.0.xxx worked good but not the 4.5.xxx

9

I use OE and ThunderBird without problem… I think it’s not a problem of 4.5 version…
Which is your operational system?
Which firewall do you use?
Can’t you send plain text email messages?

10

im using winxp home edition sp2 and windows firewall (sp2). i can disable firewall, no change. i can send normal text messages, but cannot reply to all messages, even not plain text messages… weird.

11

Your Pop service in the settings is 127.0.0.1 or normal?
In the avast folder, find to “ashpopwz”, run this program.

In this program, you receive this message" no settings needed, you’re already protect" ?

(I use Outlook Express, Increimail XE, Thunderbird and Mozilla Mail 1.7.2 without no problems)

12

If you disable the smtp (outbound) scanning, will it help?
What do you mean by cannot ‘reply’? What error message do you get?

With Windows 2k\XP, avast 4.5 has a new mail detection that will work automatically. Please, set up your email account just as avast does not exists. It will detect the pop3/smpt/imap ports and scan your messages. Can you make a try and see if it’s ok? Thanks.

New email detection is automatic and do not require user interaction. Anyway, spam killer applications need manually change email account settings :wink:

13

till a specific lenght of the mail i can reply and send i found out… if i disable scanning outbound mail all works great. smtp its not 127.0.0.1 its normal, mail.xxxxxxx.ch.

14

After this lenght (do you mean text lenght or file attachment size?) what happens?
What error message do you get?
Nothing… just does not work?

Are you receiving timeouts messages?

15

yep timeout… lenght of text is critical if i just sent 2words for example it works…

16

Try to increase both timeouts (of avast into the Advanced tab of Internet Mail provider settings and of your email account, in Properties of the account, Advanced tab too). You can set both to 600, for instance. If you’re on a DSL connection (not dial-up) it shouldn’t be necessary a so long timeout anyway…

If this does not help, can you uncheck the Outbound mail scanning?

Do you use any spam killer? Sometimes the spam killer enters in a ‘loop’ and consume all the timeout. Shutdown it and start it again.

17

its working fine with scanning outbound mails diseabled. no spam killer in use…

18

Basicly there is no problem at all. Everything is working like it should. Avast is checking both inbound as well as outbound mail. The ‘inbound’ part takes care of your system. The ‘outbound’ part takes care that (if your system gets infected) the malware isn’t spread to others but stopped.

19

But I thought avast was blocking clean outbound mail… ??? ???

20

yep its blocking clean mails… no maleware, just bloody normal mails w/o virus etc. if i diseable the scanning function for outbound mails all is working great. i hope this gets fixed soon…