Can't send emails with SecureLine VPN on

Avast SecureLine VPN Avast SecureLine VPN for Mac
1

Hello,

I’ve just purchased SecureLine VPN, I receive emails but I can’t send them with VPN on. Any suggestions on how to solve this issue?

Mac OS X El Capitan v.10.11.6
Outlook for Mac v.15.33, using SLL.

2

Hello,
the frequent reason is that your email provider blocks SMTP traffic, if it comes from foreign country/outside of its network/specific IP addresses. It is considered as an anti-spam protection.

Best Regards,
Martin

3

Thanks for your comment and help Martin.
My technical knowledge is limited, but I’ve been using my email accounts with SMTP for many years and from many different locations/countries and never experienced this issues.
Should my email provider or my internet provider be able to solve this?

Kind regards,
FM

4

Well I know for a fact my provider does not filter SPAM so it cannot be that in my case.
VPN OFF - no problems using Outlook for Mac
VPN ON = no send of emails.

5

Hello,

Could you please provide us information about your email provider so we can have a closer look? It is very likely that the issues are being caused by the email provider, but let us check it :slight_smile:

Cheers,
B.

6

Apologies for the delay with the response as I have been travelling. What inofrmation specifically do you require about my provider please?