Hope someone can help me with this one. A few weeks ago, I got the Blue Screen of Death, and was able to get rid of it just by turning the computer off for a while.
When it came back up, everything seemed normal but now the firewall will NOT come back up, no matter what I try. I keep getting the error message that my comupter is not protected, but when I go to click on the checkbox to turn the firewall on, a popup comes up and just reads, “Unable to start firewall!”
Does my computer have a virus? I am using Internet Security, which I bought last year.
OK, I installed the AIS from the link at the bottom of that message, but when I restarted the computer, the BSOD showed up again. The Technical information is as follows:
Also, just so you know, when I turned the computer off again and then back on, it gave me the option to start it up with the last known good configuration, so I did. But, the firewall problem is back, the same as before. I cannot turn it on. When the Internet Security User Interface window gives me the error message that my firewall is OFF, and I click on “Fix Now,” it gives me the message, "The following components could not be started: Firewall."When I click “OK,” it brings me back to the Attention screen, and when I click on the “Turn on” link for firewall, it gives me the same error message as before, “Unable to Start firewall.”
I am not clear how to reinstall the software, since they don’t send disks, they just send a link in an email. I don’t think I still have the email! And it is IMPOSSIBLE to get a hold of the tech support people at Avast! Thank goodness for you guys!!! So can someone help?
More 411: I went to “Add or remove programs,” selected “Avast Internet Security Setup,” and then clicked on “Repair.” The following message then came up: “The Avast! Firewall driver couldn’t be installed. The installation will proceed without the Avast! Firewall component.”
Log File: (I have to post in two parts because too big)
10.05.2011 11:02:27 general: Started: 10.05.2011, 11:02:27
10.05.2011 11:02:27 general: Running setup_ais-443 (1091)
10.05.2011 11:02:27 system:
Operating system: WindowsXP ver 5.1, build 2600, sp 3.0 [Service Pack 3]
10.05.2011 11:02:27 system:
Memory: 29% load. Phys:1481940/2095104K free, Page:1862856/2335376K free, Virt:2067360/2097024K free
10.05.2011 11:02:27 system:
Computer WinName: CRYSTAL-Y0LFRAW
10.05.2011 11:02:27 system: Windows Net User: CRYSTAL-Y0LFRAW\Family
10.05.2011 11:02:27 general: Cmdline: /uninstwiz
10.05.2011 11:02:27 general: Old version: 443 (1091)
10.05.2011 11:02:27 registry:
Deleted registry: Software\AVAST Software\Avast\UpdateReady
10.05.2011 11:02:27 system:
Using temp: C:\DOCUME~1\Family\LOCALS~1\Temp_asw_aisI.tm~a03408 (6628M free)
10.05.2011 11:02:27 general:
SGW32AIS::CheckIfInstalled set m_bAlreadyInstalled to 1
10.05.2011 11:02:27 general:
DldSrc set to inet
10.05.2011 11:02:27 internet:
SYNCER: Agent=Syncer/5.00 (ais-1091;p)
10.05.2011 11:02:27 system:
Computer DnsName: crystal-y0lfraw
10.05.2011 11:02:27 system:
Computer Ip Addr: 192.168.1.100
10.05.2011 11:02:27 system:
Installed in: C:\Program Files\Alwil Software\Avast5 (6628M free)
10.05.2011 11:02:27 internet:
SYNCER: Type: use IE settings
10.05.2011 11:02:27 internet:
SYNCER: Auth: another authentication, use WinInet
10.05.2011 11:02:27 package:
Part prg_ais-443 is installed
10.05.2011 11:02:27 package:
Part vps_win32-11051000 is installed
10.05.2011 11:02:27 package:
Part setup_ais-443 is installed
10.05.2011 11:02:27 package:
Part jrog-a7 is installed
10.05.2011 11:02:27 package:
Part jrog2-1f5 is installed
10.05.2011 11:02:27 general:
LoadState: Edition=3
10.05.2011 11:02:27 general: Old version: 443 (1091)
10.05.2011 11:02:28 file:
SetExistingFilesBitmap: 890->410->410
10.05.2011 11:02:28 general: GUID: e6d97798-c9b1-4061-b21c-28cb36685c28
10.05.2011 11:02:28 general:
Server definition(s) loaded for ‘main’: 297 (maintenance:0)
10.05.2011 11:02:28 general:
SelectCurrent: selected server ‘Download806 AVAST5 Server’ from ‘main’
10.05.2011 11:02:28 internet:
SYNCER: Type: use IE settings
10.05.2011 11:02:28 internet:
SYNCER: Auth: another authentication, use WinInet
10.05.2011 11:02:36 general:
Operation set to INST_OP_REPAIR
10.05.2011 11:02:36 general:
Entered SetupProcessAIS::Do( INST_OP_REPAIR )
10.05.2011 11:02:36 general:
Entered SetupProcessWin32Avast::Do( INST_OP_REPAIR )
10.05.2011 11:02:36 general:
Entered SetupProcessWin32::Do( INST_OP_REPAIR )
10.05.2011 11:02:36 general:
Entered SetupProcess::Do( INST_OP_REPAIR )
10.05.2011 11:02:36 general:
Entered SetupProcessAIS::Do( INST_OP_UPDATE_INSTALL_PACKAGES )
10.05.2011 11:02:36 general:
Entered SetupProcessWin32Avast::Do( INST_OP_UPDATE_INSTALL_PACKAGES )
10.05.2011 11:02:36 general:
Entering:UpdateInstallPackages
10.05.2011 11:02:36 general:
progress thread start
10.05.2011 11:02:36 package: LoadProductVpu: C:\Program Files\Alwil Software\Avast5\Setup\prod-ais.vpx
10.05.2011 11:02:36 package:
LoadPartInfo: jrog = jrog-a7 returned 00000000
10.05.2011 11:02:36 package:
LoadPartInfo: jrog2 = jrog2-1f5 returned 00000000
10.05.2011 11:02:36 package:
LoadPartInfo: program = prg_ais-443 returned 00000000
10.05.2011 11:02:36 package:
LoadPartInfo: setup = setup_ais-443 returned 00000000
10.05.2011 11:02:36 package:
LoadPartInfo: vps = vps_win32-11051000 returned 00000000
10.05.2011 11:02:36 package: LoadProductVpu: C:\Program Files\Alwil Software\Avast5\Setup\prod-ais.vpx ended with 00000000
10.05.2011 11:02:36 package:
FilterOutExistingFiles: 415 & 410 = 5
10.05.2011 11:02:38 package:
ArePartsInstallable: 1
10.05.2011 11:02:38 system:
Service avast! Net Client Service uninstalled
10.05.2011 11:02:38 system: Port 0 is not open in the firewall.
10.05.2011 11:02:38 system: Port 0 is not open in the firewall.
10.05.2011 11:02:38 general: setup: same as previous
10.05.2011 11:02:40 general: setif: same as previous
10.05.2011 11:02:44 file:
Thanks for the links, but where do I go to download the Avast software program I paid for? I purchased Avast! Internet Security last year, and I have no idea how to re-load this onto my computer. I went to the free downloads page, but I do not want to load the free version. That doesn’t offer as much protection, and I do online banking and such. HELP!
Dear Friends ~
I am at an impasse. I have removed the damaged Avast! file from the computer, but I cannot figure out how to re-load the Avast! Internet Security that I paid for last year! I can load the free version, but when it comes time for me to install the license key for the paid version, I am unable to pull up the key from the original email that was sent to me. This seems crazy! I can access the one that I didn’t have to pay anything for – the one the company gives away for NOTHING, but the one I paid good American dollars for? Nope. That one, I am locked out of. Making sense to anyone???
Well, I am at a loss. I fired up the computer this morning, all ready to download the software from the above link, and the BSOD was up AGAIN! (I am writing this from my other computer)This is about the fourth time that the BSOD has shown up for me in the last several weeks.
Here’s what I did a few days ago, at my wit’s end and afraid of not having any antivirus software on that computer. I removed the old Avast! Software, assuming it was corrupted somehow. After this, I went to the Avast website and just loaded the free software on it. Then, I had to leave, so turned the computer off. And then, this morning… well, you know what happened.
So, once I saw the BSOD, I did what I have done previously that worked. I turned the computer off again, and started it in Safe Mode. I selected “Last known good configuration” with the mouse, and then windows started up normally. But when the sign-in screen came up, the keyboard no longer worked! I checked the connection at the back of the computer, and there is no apparent problem. So then I turned the computer off again, and tried to start the whole process over again. And yep – the BSOD showed up again.
So is my computer eternally screwed up!?!?!? ??? ??? ???
Upon reboot of the computer, it shouldn’t get a BSOD if Avast was the problem. If you still get BSOD’s, then you’re going to have to check for driver updates for your computer.
If the BSOD goes away, then try downloading Avast AIS again from the link in my last post, then install it and register it with your key.
If it doesn’t work after that, then we’ll have to get some memory dumps from your computer and upload them to avast so they can find out why it’s causing your computer to crash and hopefully fix it.
Sorry. I wrote that last post before seeing the most recent one you posted. I didn’t think there had been any replies yet. I will try what you suggested and get back to you on here with the results.
Can you please be more specific about what the above process entails?
The Avast uninstall utility does exactly what it says it does. It completely removes Avast, all services and files that were installed when you installed Avast in the first place.
Herein lies the problem. The link to the key that I got when I purchased the software no longer works! And I do not know how to get another version of it. Getting a hold of Barack Obama would be easier than being able to speak to a tech support person from Avast. LOL