Hi, I’ve been trying to uninstall avast cleanup. I’ve followed the instructions on your website https://support.avast.com/en-gb/article/uninstall-cleanup/#mac
Everytime I use the uninstaller, it says that I’ve encountered an issue “Sorry something went wrong. Please try again”
Note I don’t have a premium account. So it says “Avast cleanup premium uninstaller” DO i have to buy the premium version to install? Are you kidding? Someone help please.
I’m on a mac
Hi, I’m sorry to hear that. Can you please try the technique below to uninstall Cleanup on your Mac?
[ol]- Open Finder
- Select - Go - Go to folder
- Type this path and press enter “/Applications/AvastCleanup.app/Contents”
- Run the “Uninstaller”[/ol]
If that doesn’t help, it should be enough to run the following command in Terminal
- “sudo rm -fr /Library/Application\ Support/com.avast.cleanup”
I am on a Mac, Silicon chip, Sonoma and have Avast CleanupPremium and have tried to. uninstall it by opening it and using the uninstall menu item and that didn’t work then opening package and running uninstaller and that didnt’ work and then used Terminal and that didn’t work = It says it can’t be trashed because it’s open = I ran Activity Monitor and tried to quit it but it won’t quit. Then when I ran the uninstaller itself got the message shown in the screenshot. I want it OFF my machine.
Hi @Victoria35, I’m sorry for the delayed response. Could you please try following the alternative steps below?
- Open the Terminal app.
- Paste and run the following command:
“sudo rm -rf /Applications/AvastCleanup.app/”
- Once that’s done, also run the following command to remove the remaining app files:
“sudo rm -rf ~/Library/Application\ Support/com.avast.cleanup”
Let me know if it worked.
hello, I have the same problem trying to uninstall Avast Cleanup Premium - the app installer doesn’t work - I cannot see the Submit button on the final screen with the check box for if I want backup files to be deleted
hey I have the same problem. Every time I try to uninstall using the Avast Cleanup Uninstaller I get this message: “Sorry, an error has occurred. Please try again.”
Can you explain to me step by step where I have to enter what. Thank you very much!
I am on a M3 2024 Macbook Air
I’m sorry to hear that. You should be able to remove the app manually by following the steps below:
- Open the Terminal app (Press Command + Spacebar on your keyboard to open the Spotlight Search and type “Terminal”. Then hit Enter to open the Terminal app.)
- In the Terminal window, paste and run the following command:
sudo rm -rf /Applications/AvastCleanup.app/
- You might be asked for your system password to confirm this command.
- Once that command is done, also run the following command to remove the remaining app files:
sudo rm -rf ~/Library/Application\ Support/com.avast.cleanup
- Restart your Mac and confirm that Avast Cleanup is uninstalled.
ps I’m running Windows 11 Home. Can anyone help me? Thanks