can't update anymore

Avast Free Antivirus / Premium Security
1

Hi , the auto update won’t work : when I reboot I have a error message ,
when I try manualy nothig happens,
and even when I downloaded the latest VRDB, I have this error when I try to install :
" can’t install VPS update, please report the following errorcodes :
SI: 0x00000002
ST: 0x00000002
LE: 0x00000000. "

My Sys :
XP Pro Sp2
avast Build 4.7.1001
VRDB : 000752-0

any help would be appreciated .

Thanks

2

Has your registration, Updates expiration date expired, check the about avast, right click the avast icon ?

3

I don’t think so :

Type: Home
Expiration : never
Updates expiration : Thursday, November 01,2007 1:00:00 AM

I even added " AlwaysConnectedWaitSeconds=120 " in the avast4.ini so it’ won’t try to update Right away
when I reboot but no help …
Avast still try to update itself but have error message each time , BTW , when the alert window pop up appear
and click on the link to get more info , nothing happens .

4

I just tried to repair it via the add/remove control , and I have this error :

“avast!
A setiface error has occurred :2
Try to reinstall or contact support , please.”

a setiface ??

reinstalling it would be my next move , unless you guys have better suggestions.

Thanks

5

Do you use any other antivirus in your computer?

Can you try to repair your installation?
Go to Control Panel > Add/Remove programs > avast! antivirus > Remove. Then choose Repair function in the popup window (Repair). You must be connected to the internet while repairing.

If this does not help, can you uninstall / boot / install / boot again?

6

Hi Tech ,

The repair / uninstall via the control panel don’t work , it give me a error message :
" A setiface error : 2 …" and I’m online while doing so ,

which bring me to my next question , how can I safely uninstall Avast manually?

And no I don’t use any other antivirus , I use spybot though , and my firewall is Sygate personal firewall pro .

thanks for your time and any suggestions you may have.

7

[quote author=nimos link=topic=29084.msg238462#msg238462 date=1183065758]

should have read the FAQ entirely before !
to reply to my own question ,
I found out there is a Avast uninstaller :aswclear , so I’ m going to give it a shot .

8

I suggest an installation from the scratch:

  1. Uninstall avast from Control Panel first.
  2. Boot.
  3. Use Avast Uninstall for complete uninstallation.
  4. Boot.
  5. Install again the last version.
  6. Boot.
  7. Check and post the results.