Can't Update/Install Avast Free antivirus

Hello, i can’t update my avast free antivirus since a couple of weeks.
I tried to install a new version with this log result.
I need help to fix this problem, thx

2017-04-28 12:29:10.352Infoinstup[3400,7432]Command: ‘“C:\Program Files\AVAST Software\Avast\setup\Sfx\instup.exe” /cookie:mmm_ava_ppc_999_e1d_m /edition:1 /ga_clientid:6f77f01f-739b-4c8f-b6e8-d09f92456269 /prod:ais /sfx:lite /sfxstorage:C:\Users\Radagast\AppData\Local\Temp_av_iup.tm~a09692’
2017-04-28 12:29:10.352Infoinstup[3400,7432]CPU: Intel(R) Core™ i5-4590 CPU @ 3.30GHz,4
2017-04-28 12:29:10.352Infoinstup[3400,7432]OS: Windows 10 (10.0.14393) x64
2017-04-28 12:29:10.352Infoinstup[3400,7432]Memory: 31% load. Phys:4194303/4194303K free, Page:4194303/4194303K free, Virt:4005328/4194176K free
2017-04-28 12:29:10.352Infoinstup[3400,7432]DISKs: C:\ - 739GB free / 930GB total
2017-04-28 12:29:10.352Infoinstup[3400,7432]Running module version: instup.exe - ‘17.3.3443.0’
2017-04-28 12:29:10.352Infoinstup[3400,7432]Running module version: Instup.dll - ‘17.3.3443.0’
2017-04-28 12:29:10.352Infomutex[3400,7432]The ownership of the secure mutex has been successfully taken.
2017-04-28 12:29:10.353Infoinstup[3400,7432]Loading product state
2017-04-28 12:29:10.355Infoinstup[3400,7432]Guid = be41c988-3c2a-4406-b016-4dc9536a2ead, Created = 12:56:19 27.04.2017
2017-04-28 12:29:10.355Infoinstup[3400,7432]Persistent Guid = f4d62e4f-5595-4200-a322-27203eebb66d, Created = 13:50:57 02.06.2016
2017-04-28 12:29:10.355Infoinstup[3400,7432]ProductId = ais
2017-04-28 12:29:10.355Infoinstup[3400,7432]Edition = 1
2017-04-28 12:29:10.355Infoinstup[3400,7432]Installed Part info:
2017-04-28 12:29:10.355Infoinstup[3400,7432]Part ‘iex’ = ‘iex’, 9 (0x00000009), 18:02:32 29.03.2017
2017-04-28 12:29:10.355Infoinstup[3400,7432]Part ‘jrog2’ = ‘jrog2’, 5097 (0x000013E9), 18:02:32 29.03.2017
2017-04-28 12:29:10.355Infoinstup[3400,7432]Part ‘program’ = ‘prg_ais’, 285411571 (0x110308F3), 12:59:59 30.03.2017
2017-04-28 12:29:10.355Infoinstup[3400,7432]Part ‘setup’ = ‘setup_ais’, 285411571 (0x110308F3), 13:00:00 30.03.2017
2017-04-28 12:29:10.355Infoinstup[3400,7432]Part ‘vps’ = ‘vps_win32’, 386083074 (0x17032902), 18:02:36 29.03.2017
2017-04-28 12:29:10.355Infoinstup[3400,7432]Latest Part info:
2017-04-28 12:29:10.355Infoinstup[3400,7432]Part ‘iex’ = ‘iex’, 9 (0x00000009), 18:02:32 29.03.2017
2017-04-28 12:29:10.355Infoinstup[3400,7432]Part ‘jrog2’ = ‘jrog2’, 5097 (0x000013E9), 18:02:32 29.03.2017
2017-04-28 12:29:10.355Infoinstup[3400,7432]Part ‘program’ = ‘prg_ais’, 285411571 (0x110308F3), 12:59:59 30.03.2017
2017-04-28 12:29:10.355Infoinstup[3400,7432]Part ‘setup’ = ‘setup_ais’, 285411571 (0x110308F3), 13:00:00 30.03.2017
2017-04-28 12:29:10.355Infoinstup[3400,7432]Part ‘vps’ = ‘vps_win32’, 386083074 (0x17032902), 18:02:36 29.03.2017
2017-04-28 12:29:10.355Inforegis[3400,7432]BackupFileToRegistry: file ‘C:\Program Files\AVAST Software\Avast\setup\setup.ini’ was successfully backed up to value ‘SetupIniBackup’.
2017-04-28 12:29:10.358Infousnca[3400,7432]USN cache loaded from the disk.
2017-04-28 12:29:10.358Infoinstup[3400,7432]Loading Proxy settings
2017-04-28 12:29:10.358Infoinstup[3400,7432]Proxy-Type: ‘no proxy’
2017-04-28 12:29:10.358Infoinstup[3400,7432]Proxy-Authorization: ‘no authentication’
2017-04-28 12:29:10.358Infoinstup[3400,7432]Proxy-Port: ‘8080’
2017-04-28 12:29:10.358Infoinstup[3400,7432]Proxy-Name: ‘’
2017-04-28 12:29:10.358Infoinstup[3400,7432]Proxy-User: ‘’
2017-04-28 12:29:10.358Infoinstup[3400,7432]Proxy-Pass: ‘???’
2017-04-28 12:29:10.543Infopart[3400,7432]SetInstalled: Part package part-iex-9.vpx is installed.
2017-04-28 12:29:10.554Infopart[3400,7432]SetInstalled: Part package part-jrog2-13e9.vpx is installed.
2017-04-28 12:29:10.565Infopart[3400,7432]SetInstalled: Part package part-prg_ais-110308f3.vpx is installed.
2017-04-28 12:29:10.577Infopart[3400,7432]SetInstalled: Part package part-setup_ais-110308f3.vpx is installed.
2017-04-28 12:29:10.595Infopart[3400,7432]SetInstalled: Part package part-vps_win32-17032902.vpx is installed.
2017-04-28 12:29:10.635Infoinstcore[3400,7432]PkgLoadProductInfo: product XML was successfully loaded.
2017-04-28 12:29:11.712Infoshepsync[3400,7432]Trying server IP address ‘5.45.59.204’
2017-04-28 12:29:11.850Infoshepsync[3400,7432]Config file successfully updated
2017-04-28 12:29:11.851Infoshepsync[3400,7432]Postpone interval was reset
2017-04-28 12:29:11.876Warningsettings[3400,10072]Did not find any values in file ‘C:\ProgramData\AVAST Software\Avast\burger_client.ini’
2017-04-28 12:29:11.877Infowizard[3400,7432]Running module version: HTMLayout.dll - ‘3.3.2.1’
2017-04-28 12:29:11.881Infowizard[3400,7432]Loaded module version: C:\Users\Radagast\AppData\Local\Temp_av_iup.tm~a09692\HTMLayout.dll - ‘3.3.2.1’
2017-04-28 12:29:11.919Infowizard[3400,7432]Setup gui was successfully started.
2017-04-28 12:29:11.919Infoinstcore[3400,7432]Sfx setup update has started.
2017-04-28 12:29:11.933Infoservers[3400,7432]Server definition(s) loaded for ‘C:\Users\Radagast\AppData\Local\Temp_av_iup.tm~a09692\servers.def’: 29 (maintenance:0)
2017-04-28 12:29:11.933Infoservers[3400,7432]ChooseServer: selected server ‘Download p4085325 AVAST9 Server’ with current url ‘http://p4085325.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-04-28 12:29:26.938Errordldwrap[3400,7432]HttpGet: download failed with error 0x00002bdc!
2017-04-28 12:29:26.947Errordldwrap[3400,7432]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://p4085325.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 1
2017-04-28 12:29:26.950Infoservers[3400,7432]ChooseServer: selected server ‘Download s4705686 AVAST9 Server’ with current url ‘http://s4705686.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-04-28 12:29:43.947Errordldwrap[3400,7432]HttpGet: download failed with error 0x00002bdc!
2017-04-28 12:29:43.955Errordldwrap[3400,7432]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://s4705686.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 2
2017-04-28 12:29:43.958Infoservers[3400,7432]ChooseServer: selected server ‘Download s4705686 AVAST9 Server’ with current url ‘http://s4705686.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-04-28 12:30:00.974Errordldwrap[3400,7432]HttpGet: download failed with error 0x00002bdc!
2017-04-28 12:30:00.978Errordldwrap[3400,7432]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://s4705686.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 3
2017-04-28 12:30:00.981Infoservers[3400,7432]ChooseServer: selected server ‘Download x6055396 AVAST9 Server’ with current url ‘http://x6055396.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-04-28 12:30:17.978Errordldwrap[3400,7432]HttpGet: download failed with error 0x00002bdc!
2017-04-28 12:30:17.983Errordldwrap[3400,7432]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://x6055396.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 4
2017-04-28 12:30:17.985Infoservers[3400,7432]ChooseServer: selected server ‘Download h0637628 AVAST9 Server’ with current url ‘http://h0637628.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-04-28 12:30:35.002Errordldwrap[3400,7432]HttpGet: download failed with error 0x00002bdc!
2017-04-28 12:30:35.010Errordldwrap[3400,7432]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://h0637628.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 5
2017-04-28 12:30:35.013Infoservers[3400,7432]ChooseServer: selected server ‘Download v6834318 AVAST9 Server’ with current url ‘http://v6834318.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-04-28 12:30:52.020Errordldwrap[3400,7432]HttpGet: download failed with error 0x00002bdc!
2017-04-28 12:30:52.022Errordldwrap[3400,7432]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://v6834318.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 6
2017-04-28 12:30:52.025Infoservers[3400,7432]ChooseServer: selected server ‘Download s4705686 AVAST9 Server’ with current url ‘http://s4705686.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-04-28 12:31:09.037Errordldwrap[3400,7432]HttpGet: download failed with error 0x00002bdc!
2017-04-28 12:31:09.040Errordldwrap[3400,7432]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://s4705686.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 7
2017-04-28 12:31:09.042Infoservers[3400,7432]ChooseServer: selected server ‘Download h0637628 AVAST9 Server’ with current url ‘http://h0637628.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-04-28 12:31:26.039Errordldwrap[3400,7432]HttpGet: download failed with error 0x00002bdc!
2017-04-28 12:31:26.042Errordldwrap[3400,7432]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://h0637628.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 8
2017-04-28 12:31:26.044Infoservers[3400,7432]ChooseServer: selected server ‘Download z2461313 AVAST9 Server’ with current url ‘http://z2461313.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-04-28 12:31:43.043Errordldwrap[3400,7432]HttpGet: download failed with error 0x00002bdc!
2017-04-28 12:31:43.045Errordldwrap[3400,7432]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://z2461313.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 9
2017-04-28 12:31:43.048Infoservers[3400,7432]ChooseServer: selected server ‘Download r5525652 AVAST9 Server’ with current url ‘http://r5525652.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-04-28 12:32:00.060Errordldwrap[3400,7432]HttpGet: download failed with error 0x00002bdc!
2017-04-28 12:32:00.074Errordldwrap[3400,7432]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://r5525652.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 10
2017-04-28 12:32:00.093Infoservers[3400,7432]ChooseServer: selected server ‘Download h1874089 AVAST9 Server’ with current url ‘http://h1874089.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-04-28 12:32:02.100Infoservers[3400,7432]ChooseServer: selected server ‘Download x6055396 AVAST9 Server’ with current url ‘http://x6055396.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-04-28 12:32:17.113Errordldwrap[3400,7432]HttpGet: download failed with error 0x00002bdc!
2017-04-28 12:32:17.116Errordldwrap[3400,7432]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://x6055396.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 1
2017-04-28 12:32:17.119Infoservers[3400,7432]ChooseServer: selected server ‘Download w6607332 AVAST9 Server’ with current url ‘http://w6607332.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-04-28 12:32:34.128Errordldwrap[3400,7432]HttpGet: download failed with error 0x00002bdc!
2017-04-28 12:32:34.135Errordldwrap[3400,7432]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://w6607332.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 2
2017-04-28 12:32:34.137Infoservers[3400,7432]ChooseServer: selected server ‘Download v6834318 AVAST9 Server’ with current url ‘http://v6834318.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-04-28 12:32:51.135Errordldwrap[3400,7432]HttpGet: download failed with error 0x00002bdc!
2017-04-28 12:32:51.138Errordldwrap[3400,7432]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://v6834318.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 3
2017-04-28 12:32:51.140Infoservers[3400,7432]ChooseServer: selected server ‘Download g0511470 AVAST9 Server’ with current url ‘http://g0511470.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-04-28 12:33:08.152Errordldwrap[3400,7432]HttpGet: download failed with error 0x00002bdc!
2017-04-28 12:33:08.155Errordldwrap[3400,7432]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://g0511470.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 4
2017-04-28 12:33:08.158Infoservers[3400,7432]ChooseServer: selected server ‘Download h1874089 AVAST9 Server’ with current url ‘http://h1874089.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-04-28 12:33:25.171Errordldwrap[3400,7432]HttpGet: download failed with error 0x00002bdc!
2017-04-28 12:33:25.174Errordldwrap[3400,7432]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://h1874089.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 5
2017-04-28 12:33:25.177Infoservers[3400,7432]ChooseServer: selected server ‘Download h1874089 AVAST9 Server’ with current url ‘http://h1874089.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-04-28 12:33:42.193Errordldwrap[3400,7432]HttpGet: download failed with error 0x00002bdc!
2017-04-28 12:33:42.196Errordldwrap[3400,7432]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://h1874089.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 6
2017-04-28 12:33:42.199Infoservers[3400,7432]ChooseServer: selected server ‘Download z2461313 AVAST9 Server’ with current url ‘http://z2461313.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-04-28 12:33:59.214Errordldwrap[3400,7432]HttpGet: download failed with error 0x00002bdc!
2017-04-28 12:33:59.214Errordldwrap[3400,7432]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://z2461313.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 7
2017-04-28 12:33:59.214Infoservers[3400,7432]ChooseServer: selected server ‘Download r5525652 AVAST9 Server’ with current url ‘http://r5525652.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-04-28 12:34:16.236Errordldwrap[3400,7432]HttpGet: download failed with error 0x00002bdc!
2017-04-28 12:34:16.236Errordldwrap[3400,7432]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://r5525652.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 8
2017-04-28 12:34:16.236Infoservers[3400,7432]ChooseServer: selected server ‘Download s7284151 AVAST9 Server’ with current url ‘http://s7284151.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-04-28 12:34:33.259Errordldwrap[3400,7432]HttpGet: download failed with error 0x00002bdc!
2017-04-28 12:34:33.259Errordldwrap[3400,7432]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://s7284151.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 9
2017-04-28 12:34:33.259Infoservers[3400,7432]ChooseServer: selected server ‘Download p4085325 AVAST9 Server’ with current url ‘http://p4085325.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-04-28 12:34:50.282Errordldwrap[3400,7432]HttpGet: download failed with error 0x00002bdc!
2017-04-28 12:34:50.282Errordldwrap[3400,7432]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://p4085325.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 10
2017-04-28 12:34:50.282Infoservers[3400,7432]ChooseServer: selected server ‘Download z9743321 AVAST9 Server’ with current url ‘http://z9743321.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-04-28 12:34:52.297Errorengine[3400,7432]LoadLatestProdAndParts: download product file ‘prod-pgm.vpx’ has failed. Status: 41227 (0x0000A10B) [Downloader system error]

Hi Michele122,

Welcome to the forums.

It appears you are trying to update or install (which?) using the online installer. It seems the connection is breaking at some point.

Try the full off line installer here: https://forum.avast.com/index.php?topic=199715.0

Hi again, thx for your quick answer. The offline installation work fine but it can’t still update. When i try the program update or the virus definition update it show “Unknow Error”. I report here the sequence cause i’m not able to find a log

http://i64.tinypic.com/dpfwps.png

any other security program installed / firewall ?

Firewall and Windows Defender, but they are turned off.

Any idea to solve this problem?

  1. Download Avast Free Antivirus: https://files.avast.com/iavs9x/avast_free_antivirus_setup_offline.exe
  2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions…!!)
  3. Reinstall Avast with the downloaded installer from point 1.
  4. Reboot.

what is your ISP please?

could you try ping files.avast.com ?

Do you use IPv6 or IPv4?

Done the first time, did’t work. The Update still goes in error

ISP: EIR Intred

I’m sorry but i don’t know what do you mean with “ping files.avast.com” and how to do that :stuck_out_tongue:

It seems i’m IPv4 (I checked here http://test-ipv6.com)

Open a command prompt and type: ping files.avast.com

http://i64.tinypic.com/1xxpg0.png

Ok, i will search for another antivirus then…

Set you system to use Google’s DNS and check if the problem is solved.

I answered to all 3 Martin’s questions. I don’t know how to do the thing you have suggested.

Change it in your network settings.

https://developers.google.com/speed/public-dns/

Solved with the DNS change. Thx :slight_smile: