Hello, i can’t update my avast free antivirus since a couple of weeks.
I tried to install a new version with this log result.
I need help to fix this problem, thx
2017-04-28 12:29:10.352Infoinstup[3400,7432]Command: ‘“C:\Program Files\AVAST Software\Avast\setup\Sfx\instup.exe” /cookie:mmm_ava_ppc_999_e1d_m /edition:1 /ga_clientid:6f77f01f-739b-4c8f-b6e8-d09f92456269 /prod:ais /sfx:lite /sfxstorage:C:\Users\Radagast\AppData\Local\Temp_av_iup.tm~a09692’
2017-04-28 12:29:10.352Infoinstup[3400,7432]CPU: Intel(R) Core™ i5-4590 CPU @ 3.30GHz,4
2017-04-28 12:29:10.352Infoinstup[3400,7432]OS: Windows 10 (10.0.14393) x64
2017-04-28 12:29:10.352Infoinstup[3400,7432]Memory: 31% load. Phys:4194303/4194303K free, Page:4194303/4194303K free, Virt:4005328/4194176K free
2017-04-28 12:29:10.352Infoinstup[3400,7432]DISKs: C:\ - 739GB free / 930GB total
2017-04-28 12:29:10.352Infoinstup[3400,7432]Running module version: instup.exe - ‘17.3.3443.0’
2017-04-28 12:29:10.352Infoinstup[3400,7432]Running module version: Instup.dll - ‘17.3.3443.0’
2017-04-28 12:29:10.352Infomutex[3400,7432]The ownership of the secure mutex has been successfully taken.
2017-04-28 12:29:10.353Infoinstup[3400,7432]Loading product state
2017-04-28 12:29:10.355Infoinstup[3400,7432]Guid = be41c988-3c2a-4406-b016-4dc9536a2ead, Created = 12:56:19 27.04.2017
2017-04-28 12:29:10.355Infoinstup[3400,7432]Persistent Guid = f4d62e4f-5595-4200-a322-27203eebb66d, Created = 13:50:57 02.06.2016
2017-04-28 12:29:10.355Infoinstup[3400,7432]ProductId = ais
2017-04-28 12:29:10.355Infoinstup[3400,7432]Edition = 1
2017-04-28 12:29:10.355Infoinstup[3400,7432]Installed Part info:
2017-04-28 12:29:10.355Infoinstup[3400,7432]Part ‘iex’ = ‘iex’, 9 (0x00000009), 18:02:32 29.03.2017
2017-04-28 12:29:10.355Infoinstup[3400,7432]Part ‘jrog2’ = ‘jrog2’, 5097 (0x000013E9), 18:02:32 29.03.2017
2017-04-28 12:29:10.355Infoinstup[3400,7432]Part ‘program’ = ‘prg_ais’, 285411571 (0x110308F3), 12:59:59 30.03.2017
2017-04-28 12:29:10.355Infoinstup[3400,7432]Part ‘setup’ = ‘setup_ais’, 285411571 (0x110308F3), 13:00:00 30.03.2017
2017-04-28 12:29:10.355Infoinstup[3400,7432]Part ‘vps’ = ‘vps_win32’, 386083074 (0x17032902), 18:02:36 29.03.2017
2017-04-28 12:29:10.355Infoinstup[3400,7432]Latest Part info:
2017-04-28 12:29:10.355Infoinstup[3400,7432]Part ‘iex’ = ‘iex’, 9 (0x00000009), 18:02:32 29.03.2017
2017-04-28 12:29:10.355Infoinstup[3400,7432]Part ‘jrog2’ = ‘jrog2’, 5097 (0x000013E9), 18:02:32 29.03.2017
2017-04-28 12:29:10.355Infoinstup[3400,7432]Part ‘program’ = ‘prg_ais’, 285411571 (0x110308F3), 12:59:59 30.03.2017
2017-04-28 12:29:10.355Infoinstup[3400,7432]Part ‘setup’ = ‘setup_ais’, 285411571 (0x110308F3), 13:00:00 30.03.2017
2017-04-28 12:29:10.355Infoinstup[3400,7432]Part ‘vps’ = ‘vps_win32’, 386083074 (0x17032902), 18:02:36 29.03.2017
2017-04-28 12:29:10.355Inforegis[3400,7432]BackupFileToRegistry: file ‘C:\Program Files\AVAST Software\Avast\setup\setup.ini’ was successfully backed up to value ‘SetupIniBackup’.
2017-04-28 12:29:10.358Infousnca[3400,7432]USN cache loaded from the disk.
2017-04-28 12:29:10.358Infoinstup[3400,7432]Loading Proxy settings
2017-04-28 12:29:10.358Infoinstup[3400,7432]Proxy-Type: ‘no proxy’
2017-04-28 12:29:10.358Infoinstup[3400,7432]Proxy-Authorization: ‘no authentication’
2017-04-28 12:29:10.358Infoinstup[3400,7432]Proxy-Port: ‘8080’
2017-04-28 12:29:10.358Infoinstup[3400,7432]Proxy-Name: ‘’
2017-04-28 12:29:10.358Infoinstup[3400,7432]Proxy-User: ‘’
2017-04-28 12:29:10.358Infoinstup[3400,7432]Proxy-Pass: ‘???’
2017-04-28 12:29:10.543Infopart[3400,7432]SetInstalled: Part package part-iex-9.vpx is installed.
2017-04-28 12:29:10.554Infopart[3400,7432]SetInstalled: Part package part-jrog2-13e9.vpx is installed.
2017-04-28 12:29:10.565Infopart[3400,7432]SetInstalled: Part package part-prg_ais-110308f3.vpx is installed.
2017-04-28 12:29:10.577Infopart[3400,7432]SetInstalled: Part package part-setup_ais-110308f3.vpx is installed.
2017-04-28 12:29:10.595Infopart[3400,7432]SetInstalled: Part package part-vps_win32-17032902.vpx is installed.
2017-04-28 12:29:10.635Infoinstcore[3400,7432]PkgLoadProductInfo: product XML was successfully loaded.
2017-04-28 12:29:11.712Infoshepsync[3400,7432]Trying server IP address ‘5.45.59.204’
2017-04-28 12:29:11.850Infoshepsync[3400,7432]Config file successfully updated
2017-04-28 12:29:11.851Infoshepsync[3400,7432]Postpone interval was reset
2017-04-28 12:29:11.876Warningsettings[3400,10072]Did not find any values in file ‘C:\ProgramData\AVAST Software\Avast\burger_client.ini’
2017-04-28 12:29:11.877Infowizard[3400,7432]Running module version: HTMLayout.dll - ‘3.3.2.1’
2017-04-28 12:29:11.881Infowizard[3400,7432]Loaded module version: C:\Users\Radagast\AppData\Local\Temp_av_iup.tm~a09692\HTMLayout.dll - ‘3.3.2.1’
2017-04-28 12:29:11.919Infowizard[3400,7432]Setup gui was successfully started.
2017-04-28 12:29:11.919Infoinstcore[3400,7432]Sfx setup update has started.
2017-04-28 12:29:11.933Infoservers[3400,7432]Server definition(s) loaded for ‘C:\Users\Radagast\AppData\Local\Temp_av_iup.tm~a09692\servers.def’: 29 (maintenance:0)
2017-04-28 12:29:11.933Infoservers[3400,7432]ChooseServer: selected server ‘Download p4085325 AVAST9 Server’ with current url ‘http://p4085325.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-04-28 12:29:26.938Errordldwrap[3400,7432]HttpGet: download failed with error 0x00002bdc!
2017-04-28 12:29:26.947Errordldwrap[3400,7432]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://p4085325.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 1
2017-04-28 12:29:26.950Infoservers[3400,7432]ChooseServer: selected server ‘Download s4705686 AVAST9 Server’ with current url ‘http://s4705686.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-04-28 12:29:43.947Errordldwrap[3400,7432]HttpGet: download failed with error 0x00002bdc!
2017-04-28 12:29:43.955Errordldwrap[3400,7432]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://s4705686.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 2
2017-04-28 12:29:43.958Infoservers[3400,7432]ChooseServer: selected server ‘Download s4705686 AVAST9 Server’ with current url ‘http://s4705686.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-04-28 12:30:00.974Errordldwrap[3400,7432]HttpGet: download failed with error 0x00002bdc!
2017-04-28 12:30:00.978Errordldwrap[3400,7432]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://s4705686.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 3
2017-04-28 12:30:00.981Infoservers[3400,7432]ChooseServer: selected server ‘Download x6055396 AVAST9 Server’ with current url ‘http://x6055396.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-04-28 12:30:17.978Errordldwrap[3400,7432]HttpGet: download failed with error 0x00002bdc!
2017-04-28 12:30:17.983Errordldwrap[3400,7432]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://x6055396.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 4
2017-04-28 12:30:17.985Infoservers[3400,7432]ChooseServer: selected server ‘Download h0637628 AVAST9 Server’ with current url ‘http://h0637628.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-04-28 12:30:35.002Errordldwrap[3400,7432]HttpGet: download failed with error 0x00002bdc!
2017-04-28 12:30:35.010Errordldwrap[3400,7432]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://h0637628.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 5
2017-04-28 12:30:35.013Infoservers[3400,7432]ChooseServer: selected server ‘Download v6834318 AVAST9 Server’ with current url ‘http://v6834318.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-04-28 12:30:52.020Errordldwrap[3400,7432]HttpGet: download failed with error 0x00002bdc!
2017-04-28 12:30:52.022Errordldwrap[3400,7432]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://v6834318.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 6
2017-04-28 12:30:52.025Infoservers[3400,7432]ChooseServer: selected server ‘Download s4705686 AVAST9 Server’ with current url ‘http://s4705686.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-04-28 12:31:09.037Errordldwrap[3400,7432]HttpGet: download failed with error 0x00002bdc!
2017-04-28 12:31:09.040Errordldwrap[3400,7432]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://s4705686.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 7
2017-04-28 12:31:09.042Infoservers[3400,7432]ChooseServer: selected server ‘Download h0637628 AVAST9 Server’ with current url ‘http://h0637628.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-04-28 12:31:26.039Errordldwrap[3400,7432]HttpGet: download failed with error 0x00002bdc!
2017-04-28 12:31:26.042Errordldwrap[3400,7432]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://h0637628.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 8
2017-04-28 12:31:26.044Infoservers[3400,7432]ChooseServer: selected server ‘Download z2461313 AVAST9 Server’ with current url ‘http://z2461313.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-04-28 12:31:43.043Errordldwrap[3400,7432]HttpGet: download failed with error 0x00002bdc!
2017-04-28 12:31:43.045Errordldwrap[3400,7432]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://z2461313.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 9
2017-04-28 12:31:43.048Infoservers[3400,7432]ChooseServer: selected server ‘Download r5525652 AVAST9 Server’ with current url ‘http://r5525652.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-04-28 12:32:00.060Errordldwrap[3400,7432]HttpGet: download failed with error 0x00002bdc!
2017-04-28 12:32:00.074Errordldwrap[3400,7432]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://r5525652.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 10
2017-04-28 12:32:00.093Infoservers[3400,7432]ChooseServer: selected server ‘Download h1874089 AVAST9 Server’ with current url ‘http://h1874089.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-04-28 12:32:02.100Infoservers[3400,7432]ChooseServer: selected server ‘Download x6055396 AVAST9 Server’ with current url ‘http://x6055396.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-04-28 12:32:17.113Errordldwrap[3400,7432]HttpGet: download failed with error 0x00002bdc!
2017-04-28 12:32:17.116Errordldwrap[3400,7432]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://x6055396.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 1
2017-04-28 12:32:17.119Infoservers[3400,7432]ChooseServer: selected server ‘Download w6607332 AVAST9 Server’ with current url ‘http://w6607332.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-04-28 12:32:34.128Errordldwrap[3400,7432]HttpGet: download failed with error 0x00002bdc!
2017-04-28 12:32:34.135Errordldwrap[3400,7432]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://w6607332.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 2
2017-04-28 12:32:34.137Infoservers[3400,7432]ChooseServer: selected server ‘Download v6834318 AVAST9 Server’ with current url ‘http://v6834318.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-04-28 12:32:51.135Errordldwrap[3400,7432]HttpGet: download failed with error 0x00002bdc!
2017-04-28 12:32:51.138Errordldwrap[3400,7432]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://v6834318.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 3
2017-04-28 12:32:51.140Infoservers[3400,7432]ChooseServer: selected server ‘Download g0511470 AVAST9 Server’ with current url ‘http://g0511470.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-04-28 12:33:08.152Errordldwrap[3400,7432]HttpGet: download failed with error 0x00002bdc!
2017-04-28 12:33:08.155Errordldwrap[3400,7432]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://g0511470.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 4
2017-04-28 12:33:08.158Infoservers[3400,7432]ChooseServer: selected server ‘Download h1874089 AVAST9 Server’ with current url ‘http://h1874089.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-04-28 12:33:25.171Errordldwrap[3400,7432]HttpGet: download failed with error 0x00002bdc!
2017-04-28 12:33:25.174Errordldwrap[3400,7432]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://h1874089.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 5
2017-04-28 12:33:25.177Infoservers[3400,7432]ChooseServer: selected server ‘Download h1874089 AVAST9 Server’ with current url ‘http://h1874089.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-04-28 12:33:42.193Errordldwrap[3400,7432]HttpGet: download failed with error 0x00002bdc!
2017-04-28 12:33:42.196Errordldwrap[3400,7432]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://h1874089.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 6
2017-04-28 12:33:42.199Infoservers[3400,7432]ChooseServer: selected server ‘Download z2461313 AVAST9 Server’ with current url ‘http://z2461313.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-04-28 12:33:59.214Errordldwrap[3400,7432]HttpGet: download failed with error 0x00002bdc!
2017-04-28 12:33:59.214Errordldwrap[3400,7432]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://z2461313.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 7
2017-04-28 12:33:59.214Infoservers[3400,7432]ChooseServer: selected server ‘Download r5525652 AVAST9 Server’ with current url ‘http://r5525652.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-04-28 12:34:16.236Errordldwrap[3400,7432]HttpGet: download failed with error 0x00002bdc!
2017-04-28 12:34:16.236Errordldwrap[3400,7432]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://r5525652.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 8
2017-04-28 12:34:16.236Infoservers[3400,7432]ChooseServer: selected server ‘Download s7284151 AVAST9 Server’ with current url ‘http://s7284151.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-04-28 12:34:33.259Errordldwrap[3400,7432]HttpGet: download failed with error 0x00002bdc!
2017-04-28 12:34:33.259Errordldwrap[3400,7432]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://s7284151.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 9
2017-04-28 12:34:33.259Infoservers[3400,7432]ChooseServer: selected server ‘Download p4085325 AVAST9 Server’ with current url ‘http://p4085325.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-04-28 12:34:50.282Errordldwrap[3400,7432]HttpGet: download failed with error 0x00002bdc!
2017-04-28 12:34:50.282Errordldwrap[3400,7432]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://p4085325.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 10
2017-04-28 12:34:50.282Infoservers[3400,7432]ChooseServer: selected server ‘Download z9743321 AVAST9 Server’ with current url ‘http://z9743321.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-04-28 12:34:52.297Errorengine[3400,7432]LoadLatestProdAndParts: download product file ‘prod-pgm.vpx’ has failed. Status: 41227 (0x0000A10B) [Downloader system error]