On the status screen, it says there’s a new program version available. Excellent, only it doesn’t update.
When I click the link “Update” on the status screen, and then click the big gray “Update” button to the right of PROGRAM (not sure why it’s in capitals, it just is), just nothing happens. It doesn’t even seem to try to do anything. Absolutely nothing happens. I can update the VIRUS DEFINITIONS (again, not sure why it’s in capitals, it just is) perfectly fine.
Under Settings (in the PROGRAM pane) it is set to “Ask when an update is available” (I like it that way).
Currently using Avast Free 2014.9.0.2011 with definitions 140213-0 on Windows 7 x64.
Be Sure Too Check Once Uninstall is Complete:Device Manager>View>Show Hidden Devices
If there is anything related to Avast with a yellow triangle then uninstall it (highlight, right click) and reboot.
Of offense, but I’d rather not wipe away Avast and reinstall it. I’d rather fix the problem than reinstall the problem.
I did try the repair install, but it doesn’t help.
What, exactly, is needed in order for pogram update to work? Services? Settings? Anything?
I forgot to mention, UAC is enabled on my system…
Maybe Avast forgets to UAC me so it can’t update (because that would undoubtedly require elevated privileges).
That doesn’t help, sadly. I did do the mandatory reboot after disabling UAC. So for now, I re-enabled it (and rebooted once more).
Can anyone tell me axactly what is neccesary for the update function to work? Someone must know what it depends on, even if it does work, right? I mean, someone programmed it…
Yeah I know, but seeing how recent this installation is, I’d just be reinstalling the problem, like I said before. This installation is less than a month old, and was a fresh download at the time.
I need to know what exactly the update mechanism needs in order to work, so I can actually work out why it isn’t working, and make sure it keeps working should I ever reinstall the program.
Well you are using an old version anyway so really not worth troubleshooting, best option would be a clean install imo but you can try a direct install over the top with the version you need found here http://forum.avast.com/index.php?topic=145192.0
Why should they - it doesn’t make any difference, the updates are carried out by avast and it has an integrity check function built in on the downloaded virus definitions.
In one way http is better than https, avast monitors/scans http traffic but not https traffic.
Yeah I know, but seeing how recent this installation is, I'd just be reinstalling the problem
You can only know if the problem is still there after you have done as I suggested. Saying you would just reinstall the problem doesn't make any sense at all. Since you are two versions behind, a clean install of the most resent one doesn't hurt at all. Especially not since 2014.9.0.2013 has some important bug fixes.
You can clearly see the server side errors when you copy the urls it is trying to access and view them in your browser
Ofcourse you are getting errors, avast prevents people from just opening the urls in a browser. Guess you haven't notice the letter/number combination in the url. It is different each time avast connects to a update server.
EDIT:
2014.9.0.2011 was released on 2013-12-17
In terms of security, that is not recent at all but a long time ago.
You can clearly see the server side errors when you copy the urls it is trying to access and view them in your browser.
Not clearly. Like I said, pressing the Updte button does nothing. NOTHING. Not. A. Thing. There is no ay for me to see what it's trying to do at all!
You can only know if the problem is still there after you have done as I suggested. Saying you would just reinstall the problem doesn't make any sense at all. Since you are two versions behind, a clean install of the most resent one doesn't hurt at all. Especially not since 2014.9.0.2013 has some important bug fixes.
I'm not two versions behind. I'm two very minor updates behind. Two versions behind would mean I'm on Avast 2011.x.x. Which I'm not. Let me repeat myself: this is a CLEAN installation one month ago. That's neither old nor outdated. On top of that, the update mechanism has always worked for years on end.
The problem was a server error on Avast's side as stated in another thread.
Apparently it was not. The update still doesn't work. No errors, no nothing. Ab-so-lu-te-ly no-thing happens.
With silent mode on, avast is still updating.
Just won’t prompt/showing a message.
What you have (as it seems) is a corrupted installation.
Perform the clean installation as I said.
Almost 100% sure that the problem is solved after doing so.
avast 2011.x.x? I think you mean 2014.9.0.2011
Yes, you are using a old version.
As I said:
2014.9.0.2011 was released on 2013-12-17 In terms of security, that is not recent at all but a long time ago.
You came here asking for help.
We are trying to give you the help needed.
We are only asking you to follow the instructions.
Icon indicated that program was outdated, but upgrade button did absolutely nothing.
Downloaded some 30mb+ file and tried to update manually. Launched it and after a few seconds it claimed that Avast was now upgraded. Of course, it had done nothing.
Then like you, I tried disabling silent mode. Instantly updating worked like it should.
I gave avast 2011.x.x as an example of what would be old, as my installation was indeed a 2014.9.x version, which - as stated multiple times - had been downloaded and freshly installed a month ago, and is not old at all.
Anyway, the problem is solved. My installtion isn’t corrupt at all. Why would it be? The program simply doesn’t update during silent mode. Or at least not on my settings. Maybe it’s a bug, maybe it’s a setting. Either way, I do appreciate your concerns (@Eddy), but it’s no longer neccesary. Avast is up-to-date now. I’ll keep silent mode disabled for now, and see how that goes.
I made an account just to quote and confirm this bug as well. I had silent mode on, and as soon as I turned silent mode off, I was able to update the program.
