I’m trying to update to Windows 10, version 1903 and it keeps saying avast isn’t compatible. I’ve followed the links and tried several things and it is still giving me the message. Below are the things I’ve tried.
I originally updated avast and it’s virus definitions
I waited a week and updated again, in case the fix was still being worked on
I just uninstalled avast completely, along with secureline and cleanup, and tried to update to get the same message even though they weren’t installed anymore.
I reinstalled avast free antivirus and tried again to the same message.
Edit: My avast version as of now is ver. 19.7.2388 - build 19.7.4676.494
So I did turn it off and then reran the update, and got the same message. Do I need to restart after turning the self protection off, then update, then turn it back on?
Well then. That actually made things a little worse.
I downloaded avastclear.exe, moved it to my desktop.
restarted into safe mode, tried to run it, it gave me an error that it was corrupted. So I casually tried to use it from my downloads file and it gave me the same issue that it was corrupted and couldn’t run. after that all my files in downloads were deleted. all my important documents on my desktop were deleted… and issues everywhere.
File corrupted means something went wrong when you downloaded it.
The fix is to download it again.
The instructions also don’t state to go into safe mode and run the program.
I was able to download it again and this time all my files are gone, I had to restart my computer. I can’t login. My internet browsers are locked up. I’m forced to reinstall Windows because my computer is now freezing when I type anything into the start menu. I’ve lost literally thousands of hours of work
Is System Restore active on your system? If so, hold down the shift key when you restart the system
and select the recovery mode when your system restarts.
If you have no restorepoints, hopefully you have an image backup to restore your system.
Apparently it wasn’t. I tried that earlier and no restore points were available. I might have had an image on my second hard drive but I don’t know how long ago it was backed up to it.
Unfortunately at this point it’s too late to stress the importance of making regular image backups. I also don’t have any easy fix
to reverse this problem.
Yeah I know. Thanks for trying. I’m pretty sure the tool corruption just messed everything up. Luckily most my stuff is on my second and third HDD but some of my most important stuff is on my primary SSD that looks like what was messed up.