I am surprised Avast failed to identify the Cassiopesa hijack in Chrome. How do I remove this? I have tried all obvious steps and run a full scan to no avail.
Dont be as no security program have 100 % detection or zero false positives
Do you have PUP detection turned on?
Instructions https://forum.avast.com/index.php?topic=53253.0
Attach Malwarebytes and Farbar Recovery Scan Tool logs … 3 logs total
See below the box you write in … Attachments and other options
when done a malware expert will assist you
Success. Thanks Pondus.
what was success?
i still recomend you attach the requested logs as there will be leftover files that need manual removal
Thanks very much. The logs are attached. i appreciate your assistance.
https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/warning.gif
Multiple Resident Protection warning!
Always have one (and no more than one!) AntiVirus program! In this case having more of them will not provide you with better protection - instead they may cause slowness, lock-ups and even mark another ones as harmful, leading to leave your system unstable and even damaged. Please choose only one from the listed below to stay with and uninstall the others:
[]Microsoft Security Essentials
[]avast! Antivirus
Uninstallation procedure:
[*]Press the
https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/WindowsKey.png
- R on your keyboard at the same time. Type appwiz.cpl and click OK.
[*]Search for each uninstalled entry, right-click it and select Uninstall.
This should be done until any other steps will be taken.
https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/FRST.gif
Fix with Farbar Recovery Scan Tool
https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/icon_exclaim.gif
[B] This fix was created for this user for use on that particular machine.
https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/icon_exclaim.gif
https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/icon_exclaim.gif
Running it on another one may cause damage and render the system unstable.
https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/icon_exclaim.gif
[/B]
Download attached fixlist.txt file and save it to the Desktop:
Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!
[*]Right-click on
https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/FRST.gif
icon and select
https://sites.google.com/site/cannedfixes/home/hosted-images-tools/RunAsAdmin.jpg
Run as Administrator to start the tool.
(XP users click run after receipt of Windows Security Warning - Open File).
[*]Press the Fix button just once and wait.
[*]If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
[*]When finished FRST will generate a log on the Desktop, called Fixlog.txt.
Please attach it to your reply.